Recent XP Home update caused havoc

  • Thread starter Thread starter James Helm
  • Start date Start date
J

James Helm

Recent XP Home Windowsupdates seem to have caused havoc
with my clients computer:

Adminstrator accounts can logon, but explorer.exe thrashes
at 100% CPU, and not even the taskbar will load.

User accouns can logon, and use some tools, but eg IE6SP1
will close if browsing online.

None of the recently active trojans are in residence -
HKCU/- and
HKLM/Software/Microsoft/Windows/CurrentVersion/Run/ and
Run Services have nothing malicious in them.
 
Hi James,

Regarding your post, since this started recently you have two options:

1. Uninstall the most recent updates using Control Panel Add/Remove.

-or-

2. Roll Back the system to a more stable state using System Restore:

306084 HOW TO: Restore the Operating System to a Previous State in Windows
XP
http://support.microsoft.com/?id=306084

283252 Non-Administrator User Is Unable to Start System Restore Utility
http://support.microsoft.com/?id=283252

Once you have accomplished this and the system is stable, let's take a
closer look at which updates caused the problem and see if we can isolate
this down to one specific update.

OTHER IDEAS:

819946 A Program Stops Performing a Task or Explorer.exe Uses 100 Percent of
http://support.microsoft.com/?id=819946

=========

This posting is provided "AS IS" with no warranties, and confers no rights.

Windows XP Security Homepage:
http://www.microsoft.com/windowsxp/security/default.asp

Windows 2000 Security Homepage:
http://www.microsoft.com/windows2000/security/default.asp

Top 10 Windows Newsgroups Security Questions:
http://www.microsoft.com/technet/newsgroups/default.asp?url=/technet/newsgro
ups/nodepages/sectop10.asp

=========
Paul Hayes, MCSE
Product Support Services
Microsoft Corporation
(e-mail address removed)

--------------------
| From: "James Helm" <[email protected]>
| Subject: Recent XP Home update caused havoc
| Date: Fri, 23 Jan 2004 18:02:36 -0800
|
| Recent XP Home Windowsupdates seem to have caused havoc
| with my clients computer:
|
| Adminstrator accounts can logon, but explorer.exe thrashes
| at 100% CPU, and not even the taskbar will load.
|
| User accouns can logon, and use some tools, but eg IE6SP1
| will close if browsing online.
|
| None of the recently active trojans are in residence -
| HKCU/- and
| HKLM/Software/Microsoft/Windows/CurrentVersion/Run/ and
| Run Services have nothing malicious in them.
|
 
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