Receive but No Send in MS Outlook 97

  • Thread starter Thread starter Mary Haley
  • Start date Start date
M

Mary Haley

First, I know that one solution is to upgrade, but I like what I have -
we're simple and older and until now Office 97 was doing us just fine.
I just got Verizon Online and tried to use Outlook 97 to do the email. They
have separate servers for outgoing and incoming (incoming.verizon.net &
outgoing.verizon.net). I set the "Internet Mail Server" to
incoming.verizon.net then went to the "advanced options" button and set the
"Forward all outbound mail..." to outgoing.verizon.net. I get email into
the account fine, but when I send I get a "System Administrator" kickback
that said my email was not sent because there was no "transport"....
Puzzled here. Any hope or do I have to use Outlook express (which is
working and how I posted to this board).
Thx,
JR Haley
 
Sounds like maybe a set-up problem in Outlook. I am not sure why you need
the forward option. If it works fine on OE, just go to Outlook and "Import"
the email setting from OE and then you should be fine.
 
With Verizon, you have to set your mail account to authenticate to their
SMTP server using your Verizon DSL credentials, if I'm not mistaken.
 
Mary Haley said:
First, I know that one solution is to upgrade, but I like what I have
- we're simple and older and until now Office 97 was doing us just
fine.
Click to expand...

And it should still be "just fine."
I just got Verizon Online and tried to use Outlook 97 to do the
email. They have separate servers for outgoing and incoming
(incoming.verizon.net & outgoing.verizon.net). I set the "Internet
Mail Server" to incoming.verizon.net then went to the "advanced
options" button and set the "Forward all outbound mail..." to
outgoing.verizon.net. I get email into the account fine, but when I
send I get a "System Administrator" kickback that said my email was
not sent because there was no "transport"....
Click to expand...

Sounds like you're not authenticating to the outbound server.
 
Thanks for the help, but I don't understand any of it. Could you help me,
please, with a more basic explanation of what I need to do? I.e., how does
one "authenticate" to a SMTP server, what/where are Verizon DSL credentials?
Sorry but I am not a computer literate person.
Sincerely,
JR
"Lanwench [MVP - Exchange]"
 
Authentication means, you have to tell Outlook that in order to use the
outgoing server (outgoing.verizon.net) you have to provide a login name and
password, which should be the same ones you use for your Verizon DSL login.
This is set in the properties of your e-mail account in Outlook - Tools |
Accounts | ..... properties of your e-mail account - maybe in the advanced
tab after that.

You may want to call Verizon support for help.


Mary said:
Thanks for the help, but I don't understand any of it. Could you
help me, please, with a more basic explanation of what I need to do?
I.e., how does one "authenticate" to a SMTP server, what/where are
Verizon DSL credentials? Sorry but I am not a computer literate
person. Sincerely,
JR
"Lanwench [MVP - Exchange]"
With Verizon, you have to set your mail account to authenticate to
their SMTP server using your Verizon DSL credentials, if I'm not
mistaken.
Click to expand...
Click to expand...
 
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