rebooting problem

  • Thread starter Thread starter Alex H
  • Start date Start date
A

Alex H

Hi i have a laptop running XP Pro, which when you switch on it will start
windows and then reboot in a continual cycle.
This happens in either Normal or safe mode, so I suspect that the OS has
become corrupted.

I created a windows 98 start up disk and can get to the C prompt and the
machine stays on.

However before i do a reinstall, i need to get the data off the drive, which
of course the user has not backed up. I have a usb pen drive, but of course
that is not recognised if I use the boot up floppy.

Has anyone any ideas please?

Thanks

Alex
 
To prevent the system from automatically restarting:

Right click on My Computer > Properties >Advanced tab.
Settings button in the 'Startup and Recovery' section.
Click to expand...
Remove the checkmark from 'Automatically Restart' in 'System Failure'
section.

Pay particular attention to these messages as they may provide clues to
shutdown issues.

To repair install follow:-
http://www.michaelstevenstech.com/XPrepairinstall.htm

regards,
S.Sengupta[MS-MVP]
 
Boot up with Win XP CD and chose Repair.
this should start Recovery Console.
at prompt type: chkdsk /r
 
Alex said:
Hi i have a laptop running XP Pro, which when you switch on it will start
windows and then reboot in a continual cycle.
This happens in either Normal or safe mode, so I suspect that the OS has
become corrupted.

I created a windows 98 start up disk and can get to the C prompt and the
machine stays on.

However before i do a reinstall, i need to get the data off the drive, which
of course the user has not backed up. I have a usb pen drive, but of course
that is not recognised if I use the boot up floppy.

Has anyone any ideas please?

Thanks

Alex
Click to expand...

To save the data attach the laptop drive through an adapter to a desktop
system and copy the data that way.

Windows XP logon screen does not appear and the computer continuously
restarts
http://support.microsoft.com/?id=310396
 
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