Reboot issue

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

Whenever I attempt to log off I get a message on the screen END PROGRAM -
EXPLORER.EXE which I have to end manually to get my computer to reboot. Any
suggestions on how to resolve this issue?
 
Explorer refusing to shutdown is usually caused by malware running on the
system. Do you have Windows Defender or another malware scanner?

Shawn
 
David what version of Windows operating system do you have installed on
your computer?

Is it Windows 98, ME, NT, 2000, XP Home SP1.0a, XP Pro SP1.0a, XP Home
SP2 or XP Home SP2?

ECB
 
I do have Windows Defender as well as CounterSpy, but not sure whether
CounterSpy is a malware scanner.
 
David said:
Whenever I attempt to log off I get a message on the screen END
PROGRAM - EXPLORER.EXE which I have to end manually to get my
computer to reboot. Any suggestions on how to resolve this issue?
Click to expand...


I can't remember just where I got this info at but it worked for me.


The WaitToKillServiceTimeout value name in the registry allows you to
specify a length of time that the service control manager must wait for
services to complete the shut-down request. Open Registry Editor and
navigate to:
HKEY_LOCAL_MACHINE
\SYSTEM
\CurrentControlSet
\Control
\WaitToKillServiceTimeout
Reduce the Service timeout value (default being 20000ms) to your preference.
(Mine is set to 500)

Similarly, set the AutoEndTasks to 1 in the following registry key:
HKEY_CURRENT_USER
\Control Panel
\Desktop
AutoEndTasks value determines whether user processes end automatically when
the user either logs off or shuts down Windows 2000/XP.
By doing the above [previous two steps], we're forcibly killing a
non-responsive application or service. On the other hand, troubleshooting
the application may also be necessary.
 
Thanks for the suggestions, however, neither of the registry keys you
suggested to modify are available in my registry.

MAP said:
David said:
Whenever I attempt to log off I get a message on the screen END
PROGRAM - EXPLORER.EXE which I have to end manually to get my
computer to reboot. Any suggestions on how to resolve this issue?
Click to expand...


I can't remember just where I got this info at but it worked for me.


The WaitToKillServiceTimeout value name in the registry allows you to
specify a length of time that the service control manager must wait for
services to complete the shut-down request. Open Registry Editor and
navigate to:
HKEY_LOCAL_MACHINE
\SYSTEM
\CurrentControlSet
\Control
\WaitToKillServiceTimeout
Reduce the Service timeout value (default being 20000ms) to your preference.
(Mine is set to 500)

Similarly, set the AutoEndTasks to 1 in the following registry key:
HKEY_CURRENT_USER
\Control Panel
\Desktop
AutoEndTasks value determines whether user processes end automatically when
the user either logs off or shuts down Windows 2000/XP.
By doing the above [previous two steps], we're forcibly killing a
non-responsive application or service. On the other hand, troubleshooting
the application may also be necessary.
Click to expand...
 
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