Read Receipt

  • Thread starter Thread starter SuperDave
  • Start date Start date
S

SuperDave

I am running Outlook 2003 on an XP platform. Even though
I have all of the Tracking options within Outlook set so
that an auto read receipt SHOULD be sent when requested,
it will not send out a response.

I have also verified the Outlook 2003 setting with my
laptop computer that has Outlook 2002/XP installed.
Everything within the tracking options are identical.

Any ideas?

Thanks.
 
What sort of mail account do you have? Also, is the symptom that Outlook is
not *sending* the receipt (if so, how do you know that?), or that the
reciept is not being received? Some mail servers can be configured in ways
that prevent receipts from being sent through them.
 
Thanks for responding Jeff. I have a POP3 account. When I
send a message from my desktop to my laptop, I get a Read
Receipt sent to my Desktop, as I should. But whenever I
send a message from my laptop to my desktop, I donot get a
Read Receipt from my Desktop.

Tracking Options are set identically and both are using
POP3 accounts. Also, friends are complaining that they do
not know whether I have received their emails because my
desktop never sends a Read Receipt confirmation back to
them.

Dave
 
Could you go to one of those messages on your desktop for which you didn't
get a read receipt on your laptop, select View -> Options for it, and post
the headers (in the box at the bottom of the dialog)? We'll start by seeing
if you actually got a request for a read-receipt, which should show in the
headers.
 
Jeff, yes, I see where it says, Return Receipt to...



Return-Path: <david.*********@mail.********.com>
Received: from mail29-res-R.bigfish.com ([***.168.1.5])
by mta001.*******.net
(InterMail vM.5.01.06.06 201-253-122-130-106-
20030910) with ESMTP
id
<20040311163833.QSEU1449.mta001.*********.net@mail29-res-
R.bigfish.com>
for <***********@verizon.net>; Thu, 11 Mar 2004
10:38:33 -0600
Received: from mail29-res-R.bigfish.com (63.***.60.61) by
sc006pub.*********.net (MailPass SMTP server v1.1.1 -
121803235448JY) with ESMTP id <2-10876-108-10876-183317-1-
1079023112> for mta001.********.net; Thu, 11 Mar 2004
10:38:33 -0600
Received: from mail29-res.bigfish.com
(localhost.localdomain [***.0.0.1])
by mail29-res-R.bigfish.com (Postfix) with ESMTP
id D48552AE609
for <**************&@verizon.net>; Thu, 11 Mar
2004 16:38:32 +0000 (UCT)
Received: by mail29-res (MessageSwitch) id
1079023112734735_32206; Thu, 11 Mar 2004 16:38:32 +0000
(UCT)
Received: from smtpgw5.**********.com
(smtpgw5.*********.com [***.40.***.13])
by mail29-res.bigfish.com (Postfix) with ESMTP id
8B6ED2AE56D
for <*********@verizon.net>; Thu, 11 Mar 2004
16:38:32 +0000 (UCT)
Received: from mailhost.********.com
(smtpgw8.it.*********.com [***.40.***.56])
by smtpgw5.**********.com (8.12.10/8.12.8) with
ESMTP id i2BGcVaY012896
for <*******@verizon.net>; Thu, 11 Mar 2004
10:38:32 -0600 (CST)
Received: from PDAWG02A.corp.******.com
(PDAWG02A.corp.*******.com [10.***.***.80])
by mailhost.**********.com (Switch-2.2.8/Switch-
2.2.8) with ESMTP id i2BGcVl01540
for <********@verizon.net>; Thu, 11 Mar 2004
10:38:31 -0600 (CST)
Received: from pkdwb04c.ad.*******.com ([10.***.12.36]) by
PDAWG02A.corp.*********.com with Microsoft SMTPSVC
(5.0.2195.6713);
Thu, 11 Mar 2004 10:38:31 -0600
X-MimeOLE: Produced By Microsoft Exchange V6.0.6487.1
content-class: urn:content-classes:message
Return-Receipt-To: "********, Dave * [NTK]"
<david.********@mail.*******.com>
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----_=_NextPart_001_01C40787.49987F04"
Disposition-Notification-To: "*********, Dave * [NTK]"
<david.********@mail.******.com>

Subject: Check to see if Desktop sends out a Read Receipt
Date: Thu, 11 Mar 2004 10:38:30 -0600
Message-ID:
<[email protected].*****
*.com>
X-MS-Has-Attach:
X-MS-TNEF-Correlator:
Thread-Topic: Check to see if Desktop sends out a Read
Receipt
Thread-Index: AcQHh6b06FxNz6HrQg2Nrec8bt3oJQ==
From: "***********, Dave * [NTK]"
<david.***********@mail.******.com>
To: "David * *******" <*********@*******.net>
X-OriginalArrivalTime: 11 Mar 2004 16:38:31.0726 (UTC)
FILETIME=[4A0864E0:01C40787]
X-BigFish: cv
 
Actually, it's the "Disposition-Notification-To" field that's important -
"Return-Receipt-To" is an old, nonstandard field that we include because
some older email programs don't support the disposition-notification
standard. In any case, the read-receipt request is definitely getting to
your desktop. As a next step, could you turn on diagnostic logging (see
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q300479) and post
the OPMLog.log file (preferably as an attachment) after you've (1) received
and read a message with a read-receipt request and (2) done a Tools -> Send
All?

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights


SuperDave said:
Jeff, yes, I see where it says, Return Receipt to...



Return-Path: <david.*********@mail.********.com>
Received: from mail29-res-R.bigfish.com ([***.168.1.5])
by mta001.*******.net
(InterMail vM.5.01.06.06 201-253-122-130-106-
20030910) with ESMTP
id
<20040311163833.QSEU1449.mta001.*********.net@mail29-res-
R.bigfish.com>
for <***********@verizon.net>; Thu, 11 Mar 2004
10:38:33 -0600
Received: from mail29-res-R.bigfish.com (63.***.60.61) by
sc006pub.*********.net (MailPass SMTP server v1.1.1 -
121803235448JY) with ESMTP id <2-10876-108-10876-183317-1-
1079023112> for mta001.********.net; Thu, 11 Mar 2004
10:38:33 -0600
Received: from mail29-res.bigfish.com
(localhost.localdomain [***.0.0.1])
by mail29-res-R.bigfish.com (Postfix) with ESMTP
id D48552AE609
for <**************&@verizon.net>; Thu, 11 Mar
2004 16:38:32 +0000 (UCT)
Received: by mail29-res (MessageSwitch) id
1079023112734735_32206; Thu, 11 Mar 2004 16:38:32 +0000
(UCT)
Received: from smtpgw5.**********.com
(smtpgw5.*********.com [***.40.***.13])
by mail29-res.bigfish.com (Postfix) with ESMTP id
8B6ED2AE56D
for <*********@verizon.net>; Thu, 11 Mar 2004
16:38:32 +0000 (UCT)
Received: from mailhost.********.com
(smtpgw8.it.*********.com [***.40.***.56])
by smtpgw5.**********.com (8.12.10/8.12.8) with
ESMTP id i2BGcVaY012896
for <*******@verizon.net>; Thu, 11 Mar 2004
10:38:32 -0600 (CST)
Received: from PDAWG02A.corp.******.com
(PDAWG02A.corp.*******.com [10.***.***.80])
by mailhost.**********.com (Switch-2.2.8/Switch-
2.2.8) with ESMTP id i2BGcVl01540
for <********@verizon.net>; Thu, 11 Mar 2004
10:38:31 -0600 (CST)
Received: from pkdwb04c.ad.*******.com ([10.***.12.36]) by
PDAWG02A.corp.*********.com with Microsoft SMTPSVC
(5.0.2195.6713);
Thu, 11 Mar 2004 10:38:31 -0600
X-MimeOLE: Produced By Microsoft Exchange V6.0.6487.1
content-class: urn:content-classes:message
Return-Receipt-To: "********, Dave * [NTK]"
<david.********@mail.*******.com>
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----_=_NextPart_001_01C40787.49987F04"
Disposition-Notification-To: "*********, Dave * [NTK]"
<david.********@mail.******.com>

Subject: Check to see if Desktop sends out a Read Receipt
Date: Thu, 11 Mar 2004 10:38:30 -0600
Message-ID:
<[email protected].*****
*.com>
X-MS-Has-Attach:
X-MS-TNEF-Correlator:
Thread-Topic: Check to see if Desktop sends out a Read
Receipt
Thread-Index: AcQHh6b06FxNz6HrQg2Nrec8bt3oJQ==
From: "***********, Dave * [NTK]"
<david.***********@mail.******.com>
To: "David * *******" <*********@*******.net>
X-OriginalArrivalTime: 11 Mar 2004 16:38:31.0726 (UTC)
FILETIME=[4A0864E0:01C40787]
X-BigFish: cv

-----Original Message-----
Could you go to one of those messages on your desktop for which you didn't
get a read receipt on your laptop, select View -> Options for it, and post
the headers (in the box at the bottom of the dialog)? We'll start by seeing
if you actually got a request for a read-receipt, which should show in the
headers.

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights





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