RE: Norton Antivirus Live Update does not work anymore since getting Windows Updates

  • Thread starter Thread starter Guest
  • Start date Start date
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Guest

First things first
Get the update file here
http://securityresponse.symantec.com/avcenter/download/pages/US-N95.htm
and update your Norton

Now, please give more info on what exactly happens when you run Live Update(?)

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Always keep antivirus and spy removal applications (links on the bottom of the page) up-to-date, and scan regularly.
 
This is because LiveUpdate cannot see the internet. The two most likely
reasons for that are...

1. You're not connected to the internet: open a browser and see if you can
access a web page. Make sure it's a page that has current content on so that
you know your browser is not simply getting it from a cache (try
www.bbc.co.uk/news)

2. You're using a Firewall (either XP's own firewall, or ZoneAlarm etc) and
you've not given permission for LiveUpdate to access the internet. It's
quite easy in Zone Alarm for instance to tick the remember the answer box
and then accidentally click NO. Zone Alarm won't ask you again it will just
deny access. If it's Zone Alarm you're using then open Zone Alarm, go to the
Programs page and see what entries are against LiveUpdate. Red crosses mean
access is forbidden - you can click on the cross and change it to one of the
other settings. Green ticks mean access is granted. And blue question marks
means "ask me each time".

Patricia said:
It won't let me go to that website. This is what happens when I try to run live update:

This is what it says


Initializing...
Connecting to liveupdate.symantecliveupdate.com...
Downloading catalog file (1 of 1), not available.
Connecting to liveupdate.symantec.com...
Downloading catalog file (0 of 1), not available.
Unable to connect to host
LU1814: LiveUpdate could not retrieve the catalog file of available
Click to expand...
Symantec product and component updates. Please verify that you are able to
connect to the Internet and run LiveUpdate again.
 
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