Random errors with attachments

[Kevin Wagner]

We have three users who are getting random errors with
attachments. All three are using Outlook 2002 with
Windows 2000. The error occurs when adding attachments to
a new e-mail as well as opening attachments that they
receive. The error they get is "Can't create file: <file
name>. Right-click the folder you want to create the file
in, and then click Properties on the shortcut menu to
check your permissions for the folder." We've tried
everything we can think of to resolve this issue
(reinstall Office, reinstall Outlook, recreate the user's
profile on Windows 2000, etc.). And, when opening
attachments that all three receive, one might have
problems while the other two can open the attachment.
Later, the user who previously had problems can open it,
or the problem is reversed with the other two having
problems and the first working just fine. Any suggestions
on what we can do to resolve this?

 

[mad4luck]

Outlook error

Microsoft Outlook uses a temporary folder to save and open the attachments. By default that folder is:
C:\Documents and Settings\%USER_NAME%\Local Settings\Temporary Internet Files\OLK#\ (where # is a random number)
Some of the latest security updates for Windoes 2000 and XP are preventing folders to be created in that folder. The solution is to use the regular TEMP folder.
1. Using REGEDIT.EXE locate the following key:
My Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Security
Note: Depending on your version you may have to modify that path after the "Office" key. You may have folders 8.0, 9.0, 10.0, 11.0, go the highest number. This is probably the version that you use.
2. Modify the Key "OutlookSecureTempFolder", by replacing "Temporary Internet Files" with "Temp". For example:
OLD VALUE: C:\Documents and Settings\kamen\Local Settings\Temporary Internet Files\OLK177\ (you may have different number than 177)
NEW VALUE: C:\Documents and Settings\kamen\Local Settings\Temp\OLK177\
3. Restart Microsoft Outlook.