RA file method doesn't work

  • Thread starter Thread starter Ed
  • Start date Start date
E

Ed

Hi: I am trying to get the remote assistance feature to
work before trying it with my mother. I created a file
for remote assistance and saved it as instructed. Then I
right clicked it and selected "send to mail recipient",
My email program opened up and I tyed in my own Hotmail
address (I use my ISP server most of the time). I went to
my Hotmail account and viewed the email. I clicked the
file listed under attachment. It was scanned by McAfee
for virus's. Next, a File Download window opened up. I
selected "open" and it couldn't open. It asked me if I
wanted to open with the appropriate program and I sais
yes. It couldn't do it. All I got was "File Type Unknown"
and a referral to CKNOW.com.

Is there someone who can help me. Is the problem because
I am sending to myself. I would assume that the
invitation should open up anyway. I have to get this
working so I can help my mother. She won't be able to
handle this.

I can try using the other techniques but she has AOL and
I read that this is the technique to use with AOL. Thank
you so very much. Ed
 
Ed,
I get that same window whenever I'm downloading something,
normally I just click on the close window button (X) and
than everything downloads fine.
Bill
 
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