Question Mark in all OWA email messages

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Guest

Running 2003 Exchange server, we have 3500 users of full 2003 Outlook and
Outlook Web Access. Only a handful of OWA users experience the following
problem. When they send an email or reply to an internal or external
recipient, the message received has a single question mark (?) on the first
line of text that they did not insert, isn't in a signature file, or anywhere
else we can find. They have no third party add-ins, just using plain old
Internet Explorer.

Any ideas what would cause this?
 
I found the cause to this one and the solution. On the client computer
that is using IE, the cause is another application that has been
installed has downreved dhtmled.ocx and triedit.dll.

The install program probably just looked in the Windows\System32
directory, did not see the files, so it installed them and registered
them.

The ones you need to use are located in C:\Program Files\Common
Files\Microsoft Shared\Triedit. Open a command prompt, change directory
to C:\Program Files\Common Files\Microsoft Shared\Triedit and then use
regsvr32 to re-register the correct versions of dhtmled.ocx and
triedit.dll. You can then go delete the old versions that are probably
located in your windows\system32.

This will get rid of the ?

BK Rogers
 
The common thread to our affected users turned out to be Raiser's Edge. The
solution was to reregister dhtmled.ocx. Of the multiple instances of the
file on our workstations, only one version worked:

regsvr32 c:\windows\ServicePackFiles\i386\dhtmled.ocx

The version in c:\windows32 did not solve it.
 
Spiro said:
The common thread to our affected users turned out to be Raiser's
Edge. The solution was to reregister dhtmled.ocx. Of the multiple
instances of the file on our workstations, only one version worked:

regsvr32 c:\windows\ServicePackFiles\i386\dhtmled.ocx
Click to expand...

In my opinion, you should not register images in the ServicePackFiles
folder. Copy that image to the folder in which it belongs and register it
there.
 
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