Quartz.dll causing Windows Movie player to hang

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  • Start date Start date
G

Guest

Hell

Was working on my fantastic movie with pictures, sound and all with Windows movie maker (Excellent program by the way). Then suddenly the entire application frooze. Suddenly I was not a a happy bunny, becuase I have not hit the save key for 1/2 hour (Not very clever of me). Anyway Did a quick debug and found

******************************************************************************
*
* Exception Analysis
*
******************************************************************************

FAULTING_IP:
+
00000000 ?? ??

EXCEPTION_RECORD: ffffffff -- (.exr ffffffffffffffff
ExceptionAddress: 0000000
ExceptionCode: 80000007 (Wake debugger
ExceptionFlags: 0000000
NumberParameters:

FAULTING_THREAD: 00000db

BUGCHECK_STR: 8000000

DEFAULT_BUCKET_ID: APPLICATION_FAUL

PROCESS_NAME: moviemk.ex

ERROR_CODE: (NTSTATUS) 0x80000007 - {Kernel Debugger Awakened} the system debugger was awakened by an interrupt

LAST_CONTROL_TRANSFER: from 77f5c524 to 7ffe030

STACK_TEXT:
000af498 77f5c524 77e75ee0 00000002 000af4e4 SharedUserData!SystemCallStub+0x
000af49c 77e75ee0 00000002 000af4e4 00000001 ntdll!NtWaitForMultipleObjects+0x
000af538 77d463eb 00000002 000af560 00000000 kernel32!WaitForMultipleObjectsEx+0x12
000af594 77d46466 00000001 000af5f4 0000000a USER32!RealMsgWaitForMultipleObjectsEx+0x13
000af5b0 3554ac2f 00000001 000af5f4 00000000 USER32!MsgWaitForMultipleObjects+0x1
000af604 3554ab66 00000680 ffffffff 00000000 quartz!WaitDispatchingMessages+0x7
000af628 3554c7e4 00000000 000af684 0592f6a0 quartz!CMsgMutex::Lock+0x3
000af654 3554c7a1 000af66c 012a42f4 00000000 quartz!CFGControl::CImplMediaSeeking::GetCurrentMediaTime+0x1
000af674 011be964 0592f6a0 000af684 012a4300 quartz!CFGControl::CImplMediaSeeking::GetCurrentPosition+0x2
WARNING: Stack unwind information not available. Following frames may be wrong
000af68c 011be9b9 000af6a0 0144812c 002ba694 moviemk!MsoDALCheckBoxBMWidth+0x5b1
000af6a8 01070b95 012a42f4 00000000 00000003 moviemk!MsoDALCheckBoxBMWidth+0x5b6
000af6c8 0109efa1 012a42f4 00000001 000af770 moviemk+0x70b9
000af6f8 0109ded0 00000000 00000332 00130540 moviemk+0x9efa
000af720 0117eb99 0008051c 00000111 00000332 moviemk+0x9ded
000af768 77d43a50 0144812c 00000111 00000332 moviemk!MsoFCreateIMsoWAutoLayoutDialog+0x2fca
000af794 77d43b1f 01448134 0008051c 00000111 USER32!InternalCallWinProc+0x1
000af7fc 77d444f5 00000000 01448134 0008051c USER32!UserCallWinProcCheckWow+0x15
000af850 77d44525 0051fec0 00000111 00000332 USER32!DispatchClientMessage+0xa
000af878 77f75da3 000af888 00000018 0051fec0 USER32!__fnDWORD+0x2
000af89c 77d4582b 77d46927 0008051c 00000111 ntdll!KiUserCallbackDispatcher+0x1
000af8d8 77d454b4 0051fec0 00000111 00000332 USER32!NtUserMessageCall+0x
000af8f8 7195a5ca 0008051c 00000111 00000332 USER32!SendMessageW+0x7
000af920 7195b407 0016cb58 00130540 00000202 COMCTL32!TBOnLButtonUp+0x12
000af9c0 77d43a50 00130540 00000202 00000000 COMCTL32!ToolbarWndProc+0xb2
000af9ec 77d43b1f 7195a8e1 00130540 00000202 USER32!InternalCallWinProc+0x1
000afa54 77d45b2c 00000000 7195a8e1 00130540 USER32!UserCallWinProcCheckWow+0x15
000afa84 77d45b4b 7195a8e1 00130540 00000202 USER32!CallWindowProcAorW+0x9
000afaa4 0117ebbc 7195a8e1 00130540 00000202 USER32!CallWindowProcW+0x1
000afae8 77d43a50 0144841c 00000202 00000000 moviemk!MsoFCreateIMsoWAutoLayoutDialog+0x2fcc
000afb14 77d43b1f 01448424 00130540 00000202 USER32!InternalCallWinProc+0x1
000afb7c 77d43d79 00000000 01448424 00130540 USER32!UserCallWinProcCheckWow+0x15
000afbdc 77d43ddf 000afc34 00000000 01161863 USER32!DispatchMessageWorker+0x30
000afbe8 01161863 000afc34 002ba180 012a2c58 USER32!DispatchMessageW+0x
000afc04 01074f8c 00000000 012a2c78 00000000 moviemk!MsoFCreateIMsoWAutoLayoutDialog+0x1296
00000006 00000000 00000000 00000000 00000000 moviemk+0x74f8

FOLLOWUP_IP:
quartz!WaitDispatchingMessages+7d
3554ac2f 8bf8 mov edi,eax

SYMBOL_STACK_INDEX: 5

FOLLOWUP_NAME: MachineOwner

SYMBOL_NAME: quartz!WaitDispatchingMessages+7d

MODULE_NAME: quartz

IMAGE_NAME: quartz.dll

DEBUG_FLR_IMAGE_TIMESTAMP: 3eda9c85

STACK_COMMAND: ~0s ; kb

BUCKET_ID: 80000007_quartz!WaitDispatchingMessages+7d

Followup: MachineOwner

So we can see that the quartz.dll might be causing the issue. I am on version: 6.05.01.0902 and that seen to be the latest one according to: http://support.microsoft.com/defaul...com/servicedesks/fileversion/dllinfo.asp&fp=1 . I am using a normal Dell 8200 inspiron laptop with with a Maxtor firewire hard drive attached.

Could I have a comment from microsoft on this little issue :-)

Kmex
 
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