Public folders sync silently failing

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Mailing Lists

Exchange2003 latest SP, OL2003 latest SP

We have several public folders which our users place under favorites with
cached mode turned on. We have noticed that cached mode sync silently fails
for maybe 5% of them. The item count in the folder differs based upon
whether cached mode is turned on or off. Hitting F9 to sync does nothing.
No error messages are displayed. Some people are off by fewer than 10 items
out of 14000, others are off by hundreds. Toggling cached mode reveals
problem but doesn't fix it.

Has anyone else experienced anything similar? Thanks in advance, for any
replies.
 
Locate the ost-file and rename it to .old. Have Outlook ersync the folder.
Does it show up correctly now?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-What do the Outlook Icons Mean?
-Create an Office 2003 CD slipstreamed with Service Pack 1
 
Yes, this fixes the problem at the expense of resynching everything. The
cost of adopting this solution on an ongoing basis is huge, in time,
salaries, and bandwidth, for our 1000+ person organization. Surely there's
a better way? Thanks for the quick reply.

Roady said:
Locate the ost-file and rename it to .old. Have Outlook ersync the folder.
Does it show up correctly now?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-What do the Outlook Icons Mean?
-Create an Office 2003 CD slipstreamed with Service Pack 1

-----
Mailing Lists said:
Exchange2003 latest SP, OL2003 latest SP

We have several public folders which our users place under favorites with
cached mode turned on. We have noticed that cached mode sync silently
fails
for maybe 5% of them. The item count in the folder differs based upon
whether cached mode is turned on or off. Hitting F9 to sync does nothing.
No error messages are displayed. Some people are off by fewer than 10
items
out of 14000, others are off by hundreds. Toggling cached mode reveals
problem but doesn't fix it.

Has anyone else experienced anything similar? Thanks in advance, for any
replies.
Click to expand...
Click to expand...
 
Yes, but something obviously went wrong during the sync and damaged the
ost-file. Things linke killing Outlook while it syncs could damage the
ost-file as well. You could try scanost.exe first to repair the ost-file and
save some network bandwidth but it will cost you more time. Just make a
script to delete the ost-file at startup and assign it to a group. When
people call in with issues place them in that group and have them reboot.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-What do the Outlook Icons Mean?
-Create an Office 2003 CD slipstreamed with Service Pack 1

-----
Mailing Lists said:
Yes, this fixes the problem at the expense of resynching everything. The
cost of adopting this solution on an ongoing basis is huge, in time,
salaries, and bandwidth, for our 1000+ person organization. Surely
there's
a better way? Thanks for the quick reply.

in
message news:[email protected]...
Locate the ost-file and rename it to .old. Have Outlook ersync the
folder.
Does it show up correctly now?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-What do the Outlook Icons Mean?
-Create an Office 2003 CD slipstreamed with Service Pack 1

-----
Mailing Lists said:
Exchange2003 latest SP, OL2003 latest SP

We have several public folders which our users place under favorites with
cached mode turned on. We have noticed that cached mode sync silently
fails
for maybe 5% of them. The item count in the folder differs based upon
whether cached mode is turned on or off. Hitting F9 to sync does nothing.
No error messages are displayed. Some people are off by fewer than 10
items
out of 14000, others are off by hundreds. Toggling cached mode reveals
problem but doesn't fix it.

Has anyone else experienced anything similar? Thanks in advance, for any
replies.
Click to expand...
Click to expand...
Click to expand...
 
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