Proof of sending an email

  • Thread starter Thread starter Hiran de Silva
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Hiran de Silva

I sent an email which the recipient says she didn't get. Is there a record
of where it went?
If so, how can I have access to it?

eg. prove that it reached the mailbox (after which it may have been eaten by
the Spam Filter which of course I can't prove)

Thanks,
Hiran
 
Hiran said:
I sent an email which the recipient says she didn't get. Is there a
record of where it went?
If so, how can I have access to it?

eg. prove that it reached the mailbox (after which it may have been
eaten by the Spam Filter which of course I can't prove)

Thanks,
Hiran
Click to expand...

What kind of mail server do you use? If you use something in-house (such as
Exchange, etc) and tracking is enabled, you can prove you sent it to your
server. You can't do much to prove it ever got to the recipient unless you
sent a read receipt request & they did open it (although that probably
wouldn't stand up in court). Even delivery status notification requests only
prove it got to the recipient's server, not to the recipient - and a lot of
servers don't allow the notifications to be sent back anyway.

After the fact, your options are limited. To none, pretty much. Note that
the only way you can "prove" someone got something is to deliver that thing
to them in person, with a witness present....
 
Hiran de Silva said:
I sent an email which the recipient says she didn't get. Is there a
record
of where it went?
If so, how can I have access to it?

eg. prove that it reached the mailbox (after which it may have been
eaten by
the Spam Filter which of course I can't prove)

Thanks,
Hiran
Click to expand...


E-mail is not a guaranteed communications medium. If you need legal
proof of receipt then you need to use snail mail with a return receipt,
or call them by phone and record the conversation (and tell them that)
to confirm they received your e-mail. All you can prove is that you
sent it (i.e., that your mail server accepted it) by turning on logging
and looking it there to see the mail server accepted your e-mail. Once
the mail server gets your message, it is out of your control and you
will not have access to the logs of your e-mail provider, for any
intermediate servers or relays, or for the receiving mail server.
 
Thanks "Lanwench [MVP - Exchange]"

I use www.netidentity.com . I shall ask them if they have tracking
enabled.

Hiran
Click to expand...

Good plan. If this is something that you need to do often there are some
third-party services which offer more substantial "proof of delivery"
services. For a fee, of course.


--
Aloha,

-Ben-
Ben M. Schorr, OneNote-MVP
Stockholm Consulting Group/KSG
http://www.scgab.com
Microsoft OneNote FAQ:
http://home.hawaii.rr.com/schorr/computers/onenotefaq.htm

**I apologize but I am unable to respond to direct requests for assistance.
Please post questions and replies here in the newsgroup. Mahalo!
 
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