'Product not Installed' - something related to Pnp Bios extension?

  • Thread starter Thread starter Guest
  • Start date Start date
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Guest

Hello

Everytime I start the PC , after the windows (XP) loads and i can see the
desktop with all icons etc, i get a message 'Product not installed'.

Everything seems to be OK though, no other problems encountered.

But in device manager , i see a problem with 'PnP Bios extension' , as in
properties it says 'Windows cannot initialize the device driver for this
hardware. (Code 37)'

Are the above related? and do I ought to take a remedial action somehow?

Thanks
 
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Kevin31 said:
Hello

Everytime I start the PC , after the windows (XP) loads and i can see
the desktop with all icons etc, i get a message 'Product not
installed'.
Click to expand...

Go to start | run said:
Everything seems to be OK though, no other problems encountered.

But in device manager , i see a problem with 'PnP Bios extension' ,
as in properties it says 'Windows cannot initialize the device driver
for this hardware. (Code 37)'

Are the above related?
Click to expand...

Probably not.
and do I ought to take a remedial action
somehow?
Click to expand...

I'm honestly not sure - have you got the latest drivers for your chipset/etc
from the hardware manufacturer? Did this just start happening? You might
check with the manufacturer for support on this; you may need to change
something in your BIOS.
 
Code 37
[[Windows cannot initialize the device driver for this hardware. (Code 37)

Recommended resolution
The driver returned failure from its DriverEntry routine. Uninstall the
driver, and then click Scan for hardware changes to reinstall or upgrade the
driver.

On the General Properties tab of the device, click Troubleshoot to start the
Troubleshooting Wizard. ]]
http://support.microsoft.com/default.aspx?scid=kb;en-us;310123#XSLTH3504121122120121120120

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

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