Problems with Windows Mail

  • Thread starter Thread starter Kathryn
  • Start date Start date
K

Kathryn

I am finding that emails I receive are being deleted if I do not opened them
within 24 hours of receiving them.

I know that the emails are being lost because I have one email account that
is shared with a friend, who is on Outlook, and they are able to view the
emails after 24 hours.

Any help will be gratefully received.

Kind regards, Kathryn
 
Kathryn said:
I am finding that emails I receive are being deleted if I do not opened
them
within 24 hours of receiving them.

I know that the emails are being lost because I have one email account
that
is shared with a friend, who is on Outlook, and they are able to view the
emails after 24 hours.

Any help will be gratefully received.

Kind regards, Kathryn
Click to expand...

Deleted if you did not read them or if you did not download them?
IOW, If you download an email message and don't read it does it disappear?
What if you read it and mark it as unread?

POP3 or IMAP account?
 
Frank Saunders MS-MVP IE said:
Deleted if you did not read them or if you did not download them?
IOW, If you download an email message and don't read it does it disappear?
What if you read it and mark it as unread?

POP3 or IMAP account?
Click to expand...
Basically I do not check my emails over the weekend and come Monday I do not
have any emails in the inbox with Saturday's date on. I know that emails are
being received, as they appear in the inbox of the other account that the
email is attached to (they are not opened in this account or deleted, as they
are left for me to deal with).
I do leave my computer on over the weekend. It is a POP3 account.
 
Have a look in your web mail and see if your emails are still there. If
ithey are then there is something wrong with the settings there.
 
If you have two different computers checking the same POP
email account, the first one to download a specific email will
make it impossible for the other computer to download the same email.
As a workaround, you must configure both computers to leave a copy
on the server. In Windows Mail, go to Tools, Accounts, select the account,
Properties, Advanced.
Select the option "Leave a copy of messages on server." Also
select one of the two 'remove' options. Do this on both computers.
 
Kathryn said:
Basically I do not check my emails over the weekend and come Monday I do
not
have any emails in the inbox with Saturday's date on. I know that emails
are
being received, as they appear in the inbox of the other account that the
email is attached to (they are not opened in this account or deleted, as
they
are left for me to deal with).
I do leave my computer on over the weekend. It is a POP3 account.
Click to expand...

Also, if the two accounts are aliases for the same mailbox on the server the
first two check will download all the messages. While reading a message
press Ctrl-F3 and see what's in the To field.
 
Tools, Junk E-mail Options, Safe Senders, select "Also trust
e-mail from..."
If any frequent senders are not in your Contacts, be sure to
add them to the Safe Senders list. Also scan the Blocked Senders
list periodically to ensure that desired senders were not
inadvertently added to that list. It may also help to set the
Junk filter level at Low.
 
For continuity, please quote the message you are responding to.
I answer over 100 messages per day, which makes it hard to
remember exactly what we covered before.

Did you check the Blocked Senders list to make sure it doesn't
have any of your desired correspondents? The Blocked Senders
list overrides everything else.

Make sure your antivirus software doesn't have an anti-spam
function, which can mess up Windows Mail.
 
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