problems synchronizing with Internet Time Server

  • Thread starter Thread starter hank_greenberg_37
  • Start date Start date
H

hank_greenberg_37

This is my first experience with Google Groups, so please let me know
I've posted this issue to the incorrect group...the computer in
question is a Dell Inspiron 600m running Windows XP 2002 with Service
Pack 2.

My wife recently tried to log into the ITunes Music Store and got the
following error message: "Could not complete the music store request.
The store may be busy. Check your internet connection or try again
later". As recently as two days ago, she was able to log into the
Music Store with no problems.

After some digging on-line, I found a site that indicated one reason
your Itunes Music Store might not be available is if your computers
date is not set correctly (see link below). The date on the computer
is set correctly, BUT I noticed that under the "Internet Time" tab of
the Date and Time properties, that it read "An error occurred getting
the status of the last synchronization. The RPC server is
unavailable". I am thinking this may have some bearing on our ITunes
problem.

http://docs.info.apple.com/article.html?artnum=93440

I tried all the servers listed in the "Internet Time" tab, and clicked
"update now", but kept getting the same error message. After digging a
little more on-line, I was directed to the "services" listing under
"Administrative tools"....I found the "remote procedure call" service,
but on the "general" tab, "startup type" and "status" were grayed out,
with no way for me to adjust them. In addition, I was referred to
start the "Windows Time Service" but I see no listing of such a service
on the computer.

Anyone have any recommendations on how I can succesfully synchronize
the Internet Time? Any input is greatly appreciated.
 
An error occurred getting the status of the last synchronization. The RPC
Server is unavailable.

Make sure that the Windows Time service is running.

Open Services...
Start | Run | Type: services.msc | Click OK |
Scroll down to and double click Windows Time |
If the Startup type is Disabled, set it to Automatic or Manual |
Start the service by clicking the Start button | When the service starts,
close Services

Try to update the time again.

Sometimes the server is just busy, try again later.

BTW, you do not have to go through the Control Panel, just double click on
the clock and then click the Internet Time tab.

Figures that apple.com would take the long way around the barn. ;-)

BTW, this is microsoft.public.windowsxp.general

To restore the Windows Time Service if it has been broken. Open a command
prompt...
Start | Run | Type: cmd | Click OK |

Type: net stop W32Time hit your Enter key.

Type: w32tm /unregister hit your Enter key.

Type: w32tm /register hit your Enter key.

Type: net start W32Time hit your Enter key.

Type: sc query W32Time hit your Enter key.

It will look something like this...

------------------
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\>net stop W32Time
The Windows Time service is not started.

More help is available by typing NET HELPMSG 3521.


C:\>NET HELPMSG 3521

The *** service is not started.



C:\>w32tm /unregister
The following error occurred: Access is denied. (0x80070005)

C:\>w32tm /register
W32Time successfully registered.

C:\>net start W32Time
The Windows Time service is starting.
The Windows Time service was started successfully.


C:\>sc query W32Time

SERVICE_NAME: W32Time
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(STOPPABLE,NOT_PAUSABLE,ACCEPTS_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

C:\>
------------------

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In
 
If you still are having problems with Windows Time. Maybe run the
unregister command, reboot, run the register command and reboot.

Type in a command prompt:

w32tm /unregister

Hit Enter. Close whatever you need to close and reboot.

Type in a command prompt:

w32tm /register

Hit Enter. See if Windows Time is in Services, if not reboot and look
again.

Explanation.

w32tm /register
Register to run as a service and add default configuration to the registry.

w32tm /unregister
Unregister service and remove all configuration information from the
registry.

For help, type: w32tm /?

Also, paste the following line into Start | Run and click OK...

hh ntcmds.chm::/time_w32tm.htm

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In
Wesley Vogel said:
An error occurred getting the status of the last synchronization. The RPC
Server is unavailable.

Make sure that the Windows Time service is running.

Open Services...
Start | Run | Type: services.msc | Click OK |
Scroll down to and double click Windows Time |
If the Startup type is Disabled, set it to Automatic or Manual |
Start the service by clicking the Start button | When the service starts,
close Services

Try to update the time again.

Sometimes the server is just busy, try again later.

BTW, you do not have to go through the Control Panel, just double click on
the clock and then click the Internet Time tab.

Figures that apple.com would take the long way around the barn. ;-)

BTW, this is microsoft.public.windowsxp.general

To restore the Windows Time Service if it has been broken. Open a command
prompt...
Start | Run | Type: cmd | Click OK |

Type: net stop W32Time hit your Enter key.

Type: w32tm /unregister hit your Enter key.

Type: w32tm /register hit your Enter key.

Type: net start W32Time hit your Enter key.

Type: sc query W32Time hit your Enter key.

It will look something like this...

------------------
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\>net stop W32Time
The Windows Time service is not started.

More help is available by typing NET HELPMSG 3521.


C:\>NET HELPMSG 3521

The *** service is not started.



C:\>w32tm /unregister
The following error occurred: Access is denied. (0x80070005)

C:\>w32tm /register
W32Time successfully registered.

C:\>net start W32Time
The Windows Time service is starting.
The Windows Time service was started successfully.


C:\>sc query W32Time

SERVICE_NAME: W32Time
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(STOPPABLE,NOT_PAUSABLE,ACCEPTS_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

C:\>
------------------

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In
This is my first experience with Google Groups, so please let me know
I've posted this issue to the incorrect group...the computer in
question is a Dell Inspiron 600m running Windows XP 2002 with Service
Pack 2.

My wife recently tried to log into the ITunes Music Store and got the
following error message: "Could not complete the music store request.
The store may be busy. Check your internet connection or try again
later". As recently as two days ago, she was able to log into the
Music Store with no problems.

After some digging on-line, I found a site that indicated one reason
your Itunes Music Store might not be available is if your computers
date is not set correctly (see link below). The date on the computer
is set correctly, BUT I noticed that under the "Internet Time" tab of
the Date and Time properties, that it read "An error occurred getting
the status of the last synchronization. The RPC server is
unavailable". I am thinking this may have some bearing on our ITunes
problem.

http://docs.info.apple.com/article.html?artnum=93440

I tried all the servers listed in the "Internet Time" tab, and clicked
"update now", but kept getting the same error message. After digging a
little more on-line, I was directed to the "services" listing under
"Administrative tools"....I found the "remote procedure call" service,
but on the "general" tab, "startup type" and "status" were grayed out,
with no way for me to adjust them. In addition, I was referred to
start the "Windows Time Service" but I see no listing of such a service
on the computer.

Anyone have any recommendations on how I can succesfully synchronize
the Internet Time? Any input is greatly appreciated.
Click to expand...
Click to expand...
 
You are the man, Wesley! Your second response did the
trick----unregistering and then re-registering w32tm....now the
synchronization happens without any incident.

My apologies for invoking the name of Apple on a Microsoft group! For
what it's worth, even fixing the internet time didn't resolve the
Itunes issue....in the end, I had to uninstall ITunes 6.1 and install
the latest version of ITunes (7.0). There has got to be an easier way
for Apple to get users to convert to the latest version of ITunes....

Thanks again for your help, Wesley.
 
Glad to hear it. :-) Keep having fun.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In
 
Wesley,

Thank you very much. My time sync has not worked for a long time, probably a
year or more. Your solution to restart W32Time worked.

Bernie C.


Wesley Vogel said:
An error occurred getting the status of the last synchronization. The RPC
Server is unavailable.

Make sure that the Windows Time service is running.

Open Services...
Start | Run | Type: services.msc | Click OK |
Scroll down to and double click Windows Time |
If the Startup type is Disabled, set it to Automatic or Manual |
Start the service by clicking the Start button | When the service starts,
close Services

Try to update the time again.

Sometimes the server is just busy, try again later.

BTW, you do not have to go through the Control Panel, just double click on
the clock and then click the Internet Time tab.

Figures that apple.com would take the long way around the barn. ;-)

BTW, this is microsoft.public.windowsxp.general

To restore the Windows Time Service if it has been broken. Open a command
prompt...
Start | Run | Type: cmd | Click OK |

Type: net stop W32Time hit your Enter key.

Type: w32tm /unregister hit your Enter key.

Type: w32tm /register hit your Enter key.

Type: net start W32Time hit your Enter key.

Type: sc query W32Time hit your Enter key.

It will look something like this...

------------------
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\>net stop W32Time
The Windows Time service is not started.

More help is available by typing NET HELPMSG 3521.


C:\>NET HELPMSG 3521

The *** service is not started.



C:\>w32tm /unregister
The following error occurred: Access is denied. (0x80070005)

C:\>w32tm /register
W32Time successfully registered.

C:\>net start W32Time
The Windows Time service is starting.
The Windows Time service was started successfully.


C:\>sc query W32Time

SERVICE_NAME: W32Time
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(STOPPABLE,NOT_PAUSABLE,ACCEPTS_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

C:\>
------------------

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In
This is my first experience with Google Groups, so please let me know
I've posted this issue to the incorrect group...the computer in
question is a Dell Inspiron 600m running Windows XP 2002 with Service
Pack 2.

My wife recently tried to log into the ITunes Music Store and got the
following error message: "Could not complete the music store request.
The store may be busy. Check your internet connection or try again
later". As recently as two days ago, she was able to log into the
Music Store with no problems.

After some digging on-line, I found a site that indicated one reason
your Itunes Music Store might not be available is if your computers
date is not set correctly (see link below). The date on the computer
is set correctly, BUT I noticed that under the "Internet Time" tab of
the Date and Time properties, that it read "An error occurred getting
the status of the last synchronization. The RPC server is
unavailable". I am thinking this may have some bearing on our ITunes
problem.

http://docs.info.apple.com/article.html?artnum=93440

I tried all the servers listed in the "Internet Time" tab, and clicked
"update now", but kept getting the same error message. After digging a
little more on-line, I was directed to the "services" listing under
"Administrative tools"....I found the "remote procedure call" service,
but on the "general" tab, "startup type" and "status" were grayed out,
with no way for me to adjust them. In addition, I was referred to
start the "Windows Time Service" but I see no listing of such a service
on the computer.

Anyone have any recommendations on how I can succesfully synchronize
the Internet Time? Any input is greatly appreciated.
Click to expand...
Click to expand...
 
You're welcome, Bernie. Now you have no excuse for being late. ;-)

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In
Bernie C said:
Wesley,

Thank you very much. My time sync has not worked for a long time,
probably a year or more. Your solution to restart W32Time worked.

Bernie C.


Wesley Vogel said:
An error occurred getting the status of the last synchronization. The RPC
Server is unavailable.

Make sure that the Windows Time service is running.

Open Services...
Start | Run | Type: services.msc | Click OK |
Scroll down to and double click Windows Time |
If the Startup type is Disabled, set it to Automatic or Manual |
Start the service by clicking the Start button | When the service starts,
close Services

Try to update the time again.

Sometimes the server is just busy, try again later.

BTW, you do not have to go through the Control Panel, just double click
on the clock and then click the Internet Time tab.

Figures that apple.com would take the long way around the barn. ;-)

BTW, this is microsoft.public.windowsxp.general

To restore the Windows Time Service if it has been broken. Open a
command prompt...
Start | Run | Type: cmd | Click OK |

Type: net stop W32Time hit your Enter key.

Type: w32tm /unregister hit your Enter key.

Type: w32tm /register hit your Enter key.

Type: net start W32Time hit your Enter key.

Type: sc query W32Time hit your Enter key.

It will look something like this...

------------------
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\>net stop W32Time
The Windows Time service is not started.

More help is available by typing NET HELPMSG 3521.


C:\>NET HELPMSG 3521

The *** service is not started.



C:\>w32tm /unregister
The following error occurred: Access is denied. (0x80070005)

C:\>w32tm /register
W32Time successfully registered.

C:\>net start W32Time
The Windows Time service is starting.
The Windows Time service was started successfully.


C:\>sc query W32Time

SERVICE_NAME: W32Time
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(STOPPABLE,NOT_PAUSABLE,ACCEPTS_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

C:\>
------------------

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In
This is my first experience with Google Groups, so please let me know
I've posted this issue to the incorrect group...the computer in
question is a Dell Inspiron 600m running Windows XP 2002 with Service
Pack 2.

My wife recently tried to log into the ITunes Music Store and got the
following error message: "Could not complete the music store request.
The store may be busy. Check your internet connection or try again
later". As recently as two days ago, she was able to log into the
Music Store with no problems.

After some digging on-line, I found a site that indicated one reason
your Itunes Music Store might not be available is if your computers
date is not set correctly (see link below). The date on the computer
is set correctly, BUT I noticed that under the "Internet Time" tab of
the Date and Time properties, that it read "An error occurred getting
the status of the last synchronization. The RPC server is
unavailable". I am thinking this may have some bearing on our ITunes
problem.

http://docs.info.apple.com/article.html?artnum=93440

I tried all the servers listed in the "Internet Time" tab, and clicked
"update now", but kept getting the same error message. After digging a
little more on-line, I was directed to the "services" listing under
"Administrative tools"....I found the "remote procedure call" service,
but on the "general" tab, "startup type" and "status" were grayed out,
with no way for me to adjust them. In addition, I was referred to
start the "Windows Time Service" but I see no listing of such a service
on the computer.

Anyone have any recommendations on how I can succesfully synchronize
the Internet Time? Any input is greatly appreciated.
Click to expand...
Click to expand...
Click to expand...
 
vortex105 said:
I have the same problem, but the error message is a little different:
"An error occurred getting the status of the last synchronization.
Access is denied."

The solution above did not work for me.
I have Windows 2003. Not a firewall problem.
Any ideas ?
Click to expand...

http://tf.nist.gov/service/its.htm

Read the last paragraph.
 
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