problems/Norton Antivirus & Internet Security

  • Thread starter Thread starter Monique K
  • Start date Start date
M

Monique K

Re: Norton Anti Virus and Internet Security
since 2 days (even though my subscription is paid thru
february), I can no longer run the "live update". I get
the message that they "cannot retrieve catalog of file
available, verify internet connection".

After searching here and there, it may be that they want
me to buy and upgrade. I am not sure though. The computer
freezes at some point each time I try to pursue this
option. I never got a notification from Symantec and
cannot believe it would stop working, while I have paid
the subscription, and not notify people of the reason.
It's impossible to call them... they want a credit card
before they will talk to you!

Any idea? tanks
 
You didn't say what version of Norton you're running?

I was running 4.0, then I upgraded to 5.0. There are some serious issues
with 5.0. If you scan the entire hard drive, with thousands of files, it
completes the virus scan, then gives you a summary, showing it scanned only
a fraction of that amount! And yes, Liveupdate is not so lively these days.
In addition to that, I had to activate 5.0, three times! Symantec is aware
of the file misscount issue, and has no solution. I pulled 5.0, and went
back to 4.0, for now.

Sometimes you don't get what you paid for!

Bill Crocker
 
-----Original Message-----
You didn't say what version of Norton you're running?
Click to expand...

Hi... I am not sure of version. It shows version 4, but
with module version 5.3.2.67, which, I assume, means it
was upgraded. I absolutely cannot access the upgrades or
scan to see if any are needed. It tells me that I am not
up to date but cannot scan their catalog. Something led me
to think that they want me to buy their latest version.
Don't know what to do.
 
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