Problem with Outlook 2003 Rules

  • Thread starter Thread starter Michael Kintner
  • Start date Start date
M

Michael Kintner

I have set a rule that when I get an incoming fax move the email to the
Incoming Fax Folder under the Inbox. This works however instead of moving
the email it copies the email to the Incoming Fax folder and I have a copy
of the email in the Inbox and the Incoming Fax folder.

And in the rules settings I have told it to move vs copy.

Any ideas as to why this is not working correctly?

Thank you in advance for any help!!!!

Mike
 
Hi Michael,

Thanks for posting here.

If the problem only occurs on a particular client or some particular
messages, it is most likely caused by that there are some other rules
operating the same message instance at the same time, so the "move" rule
cannot delete the origin message. To solve the problem, please add "stop
processing more rules" condition in the "move" rule. You can find this
condition on the same tab with the condition "move it to a specified
folder".

If the problem persists, I suggest creating a new profile for Outlook. To
do so, please refer to:

How to create a new e-mail profile in Outlook 2003
http://support.microsoft.com/?id=829918

You can also try creating the same rule on other working machine, would it
work properly. If we still got the same problem, you may export the rule
and send it to me at (e-mail address removed) or attach it in the post. So I
can do some further research for you.

Regards,

Pat Cai
Microsoft Online Partner Support

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