Hi,
I received the document.
The problem is that your column width is set at 6". Every Word document has
column formatting—usually just one column. Since it's usually just a single
column and set to the same width as the document itself, it's not an issue.
In this case, however, even though your document has just one column, it was
somehow set at 6".
A quick solution for any given document is to "jiggle" the column
formatting. On the Standard toolbar, click the Columns tool and set the
number of columns to 2. Then set it back to 1. It should now be fixed for
that document.
To fix new documents, you need to either fix, replace or delete your
normal.dot file, where the setting is originating. The easiest solution
would be to find and rename normal.dot to something else (e.g.
normal-old.dot), or to delete it. It's in the location specified in Tools -
Options - File Locations - User Templates. Word automatically creates a new
normal.dot file, as needed. To delete/rename Normal.dot, Word must be
closed.
If you have customizations stored in normal.dot that you need to retain, the
solution is a little more complex, and requires the answers to a couple more
questions:
Are all new documents also landscape, or does the problem manifest only when
you convert from portrait to landscape?
If all new documents are landscape, is that on purpose (i.e., do you want
them to be), or do you want them to be portrait?
How we fix the problem depends on whether it includes the landscape facet
and whether you want all new documents to be formatted as landscape. If for
some reason you can't go with the renaming/deleting normal.dot solution, let
me know, and we can use a different approach.