problem with getting access to windows XP

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The computer reboots everytime when it starts windows XP. A bleu page appears
very quickly which does not leave me enough time to read the pb. I finally
get the options safe mode to go in after few reboots. I tried to use chkdsk,
and also try to reload an old set up from the week before but it seems that
it does not work. I had problem with my video card and i recently loaded the
new driver for XP. i thought this could have been the pb, then I disable the
video card from " device manager" under safe mode. In my regrets, it is still
rebooting after the start of windows.
i finally tried to use my XP installation disk and use the repair file
option, but it does not work? Could i have any help to sort out this problem?
In reinstalling XP would it help? Is there any way to detect the fault from
the safe mode?
 
The computer reboots everytime when it starts windows XP. A bleu page appears
very quickly which does not leave me enough time to read the pb.
Click to expand...

Hello Jean-Yves

When you can get into Safe Mode, disable automatic rebooting when the
system fails. Next time the problem occurs this should make it stop at
the blue screen so that you can note down the message. Post it here and
I am sure someone will be able to help you.

To do this: Right-click on My Computer > Properties > Advanced, then at
the bottom in the Startup and Recovery section click the Settings
button. In the box that pops up, look for the System failure section and
un-check Automatically restart, then OK your way out.

Hope this helps.
 
jean-Yves said:
The computer reboots everytime when it starts windows XP. A bleu page
appears very quickly which does not leave me enough time to read the
pb. I finally get the options safe mode to go in after few reboots. I
tried to use chkdsk, and also try to reload an old set up from the
week before but it seems that it does not work. I had problem with my
video card and i recently loaded the new driver for XP. i thought this
could have been the pb, then I disable the video card from " device
manager" under safe mode. In my regrets, it is still rebooting after
the start of windows. i finally tried to use my XP installation disk
and use the repair file option, but it does not work? Could i have any
help to sort out this problem? In reinstalling XP would it help? Is
there any way to detect the fault from the safe mode?
Click to expand...

Since you apparently have hardware problems, software solutions
(reinstalling XP) are not going to be useful. You need to diagnose the
hardware failure(s). You mention that you had a problem with your video
card. Since updating the drivers didn't work, the card itself is
probably failing. Or it may be the motherboard. Here are some general
hardware troubleshooting steps (not all may apply to you):

1) Open the computer and run it open, cleaning out all dust bunnies and
observing all fans (overheating will cause system freezing). Obviously
you can't do this with a laptop, but you can hear if the fan is running
and feel if the laptop is getting too hot.

2) Test the RAM - I like Memtest86+ from www.memtest.org. Obviously, you
have to get the program from a working machine. You will either
download the precompiled Windows binary to make a bootable floppy or
the .iso to make a bootable cd. If you want to use the latter, you'll
need to have third-party burning software on the machine where you
download the file - XP's built-in burning capability won't do the job.
In either case, boot with the media you made. The test will run
immediately. Let the test run for an hour or two - unless errors are
seen immediately. If you get any errors, replace the RAM.

3) Test the hard drive with a diagnostic utility from the mftr. Download
the file and make a bootable floppy or cd with it. Boot with the media
and do a thorough test. If the drive has physical errors, replace it.

4) The power supply may be going bad or be inadequate for the devices
you have in the system. The adequacy issue doesn't really apply to a
laptop, although of course the power supply can be faulty.

5) Test the motherboard with something like TuffTest from
www.tufftest.com. Sometimes this is useful, and sometimes it isn't.

Testing hardware failures often involves swapping out suspected parts
with known-good parts. If you can't do the testing yourself and/or are
uncomfortable opening your computer, take the machine to a professional
computer repair shop (not your local equivalent of BigStoreUSA).

Malke
 
Hi guys,

i am still stuck now I got the blue page by stopping reboot. i have access
to the safe mode without any problem, and Starting and recovery section, as
well as msconfig that also use in the safe mode in order to get access to
windows. But it did not work. I have also run a memory check (10hours with
memfix.exe), but I have no problems with this. i discovered one important
thing that the video adapters are disconnecting and seems that could be the
origin of the problem. Could you let me know what should I do with the
adapters? Are they just drivers prb or physical video card prb (Rage 128
pro)? would you think that my pb could come to something different? Is there
any way to make sure it is that pb?

Thanks for your previous advises, some were very useful, and hope you can
help me again.

See you
 
i am still stuck now I got the blue page by stopping reboot. i have access
to the safe mode without any problem, and Starting and recovery section, as
well as msconfig that also use in the safe mode in order to get access to
windows. But it did not work.
Click to expand...

But it did work :-) It's meant to stop at the blue screen when the
problem happens so that you can note down the error message that
appears. What does it say? Can you post it here?
discovered one important thing that the video adapters are
disconnecting and seems that could be the origin of the problem. Could
you let me know what should I do with the adapters? Are they just
drivers prb or physical video card prb (Rage 128 pro)?
Click to expand...

Nobody can tell you without more information, Jean-Yves. What does that
error message say? What do you mean by the video card "disconnecting"?
Physically you could make sure the card is properly seated in its slot
and all the connections are snug. If that and reloading the drivers
doesn't work, the only way to tell if the card itself is faulty is to
swap it with a known-working card and see if the problem disappears.

Do you have an old card, or could you maybe borrow one, to try?
 
Hi Nightowl,

Thanks for your reply. The blue page shows a long message which gives
advcices but not very helpful. it mentions nevertheless "try changing video
adaptors". So What I have done yesterday is to reinstall windows XP as I did
notice that the video adapters were not working regardeless using my video
drivers (I am sure not if it is very helpful). Anyway, at the end it did work
even if I had to re install many things and lose many things. BUT I HAVE
STILL A PROBLEM, that you might be able to help. I have got 19" screen, but
the displays is limited to a part of it, even in using the monitor ste up to
the maximum.

To help you: I have got a diamond mitsubishi monitor 91T (19") and a ATI
rage 128 video card. In my "device manager" for monitor, there is 2 set up:
monitor defaults and Daimond mitsubishi monitor. Do you think that it is
taking the monitor in defaults because ther is a conflit between XP and the
ATI video card.
I have got the new video drivers for XP, but could find the driver for XP
for the monitor? is it essential??

One more thing, before the compouter crashed and lost my video adapters. I
had a full scrren displays.

Cheers


PS: I am in UK if you hav not guessed already

Few questions: What are the video adapters compared to video drivers
 
Hi Nightowl,

Thanks for your reply. The blue page shows a long message which gives
advcices but not very helpful. it mentions nevertheless "try changing video
adaptors". So What I have done yesterday is to reinstall windows XP as I did
notice that the video adapters were not working regardeless using my video
drivers (I am sure not if it is very helpful).
Click to expand...

Hi Jean-Yves

I'm still confused by what you mean about the "video adapters not
working". If the video adapter/card were not working, you wouldn't see
anything but a blank screen :-)

[snip]
BUT I HAVE STILL A PROBLEM, that you might be able to help. I have got
19" screen, but the displays is limited to a part of it, even in using
the monitor ste up to the maximum.
Click to expand...

Do you mean the picture isn't filling the screen? Does it have a big
black border around it?
To help you: I have got a diamond mitsubishi monitor 91T (19") and a ATI
rage 128 video card. In my "device manager" for monitor, there is 2 set up:
monitor defaults and Daimond mitsubishi monitor. Do you think that it is
taking the monitor in defaults because ther is a conflit between XP and the
ATI video card.
Click to expand...

You could delete the default monitor from Device Manager, then.
I have got the new video drivers for XP, but could find the driver for XP
for the monitor? is it essential??
Click to expand...

If Device Manager is showing the name of your monitor ("Diamond
Mitsubishi") that sounds to me as though you *have* got the correct
monitor driver installed. Usually when using the generic XP driver it
will just say something like Plug and Play Monitor. But either is
perfectly all right; it isn't essential to have the manufacturer's
monitor driver.
One more thing, before the compouter crashed and lost my video adapters. I
had a full scrren displays.
Click to expand...

I'm not clear whether you have actually installed the new ATI drivers.
I'd do that first, then make any necessary adjustments with the controls
on the front of your monitor.
PS: I am in UK if you hav not guessed already
Click to expand...

So am I :-)
Few questions: What are the video adapters compared to video drivers
Click to expand...

Video/graphics adapter refers to the hardware, the card inside your
computer, while drivers are software. That is why you have me confused
when you say your "adapters aren't working",
 
Hi,
Thanks for replying. Sorry not to be clear enough, I am going to be more
precise:

1. When I got the problem, I could not see "monitors" and "video adapters"
from "manager device".I tried to reload the drivers for the ATI video card
on Safe mode, but it did not recognise "video adapters" file. This was one of
my reason to reinstall XP. Yes, I could still see the screen Why, I don't
know???

2. Yes, I got a black border around the screen with 100% width from the
monitor control. When I change the resolution, it does not change the size of
the screen, but the size within the screen window (am i clear???)

3. Ican see at the moment well spelling the video card and monitor in device
manager (which means XP is recognising them), but does it mean that the
drivers are working properly??

4. I deleted the monitor in defaults but nothing happens. Any other idea??

Nightowl said:
Hi Nightowl,

Thanks for your reply. The blue page shows a long message which gives
advcices but not very helpful. it mentions nevertheless "try changing video
adaptors". So What I have done yesterday is to reinstall windows XP as I did
notice that the video adapters were not working regardeless using my video
drivers (I am sure not if it is very helpful).
Click to expand...

Hi Jean-Yves

I'm still confused by what you mean about the "video adapters not
working". If the video adapter/card were not working, you wouldn't see
anything but a blank screen :-)

[snip]
BUT I HAVE STILL A PROBLEM, that you might be able to help. I have got
19" screen, but the displays is limited to a part of it, even in using
the monitor ste up to the maximum.
Click to expand...

Do you mean the picture isn't filling the screen? Does it have a big
black border around it?
To help you: I have got a diamond mitsubishi monitor 91T (19") and a ATI
rage 128 video card. In my "device manager" for monitor, there is 2 set up:
monitor defaults and Daimond mitsubishi monitor. Do you think that it is
taking the monitor in defaults because ther is a conflit between XP and the
ATI video card.
Click to expand...

You could delete the default monitor from Device Manager, then.
I have got the new video drivers for XP, but could find the driver for XP
for the monitor? is it essential??
Click to expand...

If Device Manager is showing the name of your monitor ("Diamond
Mitsubishi") that sounds to me as though you *have* got the correct
monitor driver installed. Usually when using the generic XP driver it
will just say something like Plug and Play Monitor. But either is
perfectly all right; it isn't essential to have the manufacturer's
monitor driver.
One more thing, before the compouter crashed and lost my video adapters. I
had a full scrren displays.
Click to expand...

I'm not clear whether you have actually installed the new ATI drivers.
I'd do that first, then make any necessary adjustments with the controls
on the front of your monitor.
PS: I am in UK if you hav not guessed already
Click to expand...

So am I :-)
Few questions: What are the video adapters compared to video drivers
Click to expand...

Video/graphics adapter refers to the hardware, the card inside your
computer, while drivers are software. That is why you have me confused
when you say your "adapters aren't working",
Click to expand...
 
Hi,
Thanks for replying. Sorry not to be clear enough, I am going to be more
precise:

1. When I got the problem, I could not see "monitors" and "video adapters"
from "manager device".I tried to reload the drivers for the ATI video card
on Safe mode, but it did not recognise "video adapters" file. This was one of
my reason to reinstall XP. Yes, I could still see the screen Why, I don't
know???
Click to expand...

Hello Jean-Yves

I see. . . your graphics card and monitor were not showing in Device
Manager. That's the reason you couldn't reinstall the video drivers --
you would have to get Windows to recognise the graphics card first,
before it would install any software for it.

2. Yes, I got a black border around the screen with 100% width from the
monitor control. When I change the resolution, it does not change the size of
the screen, but the size within the screen window (am i clear???)
Click to expand...

Yes, I understand what you mean. Okay, first (this is the answer to
no.3): look in Device Manager and make sure there are no yellow
exclamation marks or question marks next to the entries for display
adapter and monitor. Also right-click the entries and choose Properties.
If it says: "This device is working properly", you can be fairly
confident it is :-)

Sooooo, I'd suspect the problem is with the video mode of your monitor.
Most have some preset mode defaults to which you can return, and/or an
automatic "best settings" control. Have a look in the user handbook, or
browse through the user control options.
 
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