Problem when selecting 'New' on the desktop or a window

  • Thread starter Thread starter gabrielg74
  • Start date Start date
G

gabrielg74

Hello,

When I right-clik on the descktop and select 'New' (to create a new
folde for example), or when selecting 'File\New' on a desktop's window
a Windows Installer dialog appears briefly with the message: Preparing
to install... then dissappears and nothing happens (or so it seems). I
am trying to create a new folder and it just won't let me.
Any one have any idea what is happening and how to solve this
problem???

I've searched the web but found different problems and none of the
found solutions worked.

I will really appreciate the help you can provide.

Thanks,

gabrielg74
 
Hello,

When I right-clik on the descktop and select 'New' (to create a new
folde for example), or when selecting 'File\New' on a desktop's window
a Windows Installer dialog appears briefly with the message: Preparing
to install... then dissappears and nothing happens (or so it seems). I
am trying to create a new folder and it just won't let me.
Any one have any idea what is happening and how to solve this
problem???
Click to expand...

Depending on how long this has been going on, I'd say a
"System Restore" is in order. That's a quick solution to
"not knowing what happened."

And-- by the way-- if you aren't setting regular system
restore points, do.


Good luck!


Tallahassee
 
gabrielg74 said:
Hello,

When I right-clik on the descktop and select 'New' (to create a new
folde for example), or when selecting 'File\New' on a desktop's window
a Windows Installer dialog appears briefly with the message: Preparing
to install... then dissappears and nothing happens (or so it seems). I
am trying to create a new folder and it just won't let me.
Any one have any idea what is happening and how to solve this
problem???

I've searched the web but found different problems and none of the
found solutions worked.

I will really appreciate the help you can provide.

Thanks,

gabrielg74
Click to expand...

You have a corrupted "windows installer file". Sorry but I cant say just
which one it might be, here is a link for a cleanup utility and just what it
does,
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

I had this happen everytime I tried to open an "Excel file" but I knew that
excel was an office program so cleaning up the office install files cured
the problem for me.
Good Luck
 
Back
Top