Problem receiving e-mail using Outlook XP SP 3 on Win XP SP2 Machi

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I have many users having issues with not receiving new e-mail until they
"tickle" their Outlook by switching views. Additionally they sometimes see
items staying in their Outbox even though the item is in fact delivered to
the recipient. I tried both of the following KB articles. One did not help,
the other one using the regedt32.exe did not have a key for 9.0, only 10.0
and 8.0. Any help would be greatly appreciated, I've been troubleshooting
this for 2 weeks now. Thanks, Anne Altman

http://support.microsoft.com/default.aspx?scid=kb;en-us;304849 or
http://support.microsoft.com/default.aspx?scid=kb;en-us;839226
 
Generally setting the exception to the outlook executable and/or setting the
registry key to force polling generally fixes this issue in regards to the
built-in firewall of Windows XP (SP2). Is there anything else between the
server and client that could be blocking UDP packets? (site firewall,
router, .etc)
 
The client is internal, inside our firewall and router, with a direct LAN
connection to the Exchange 2000 server. However, the 304840 Article
references this key:
HKEY)CURRENT_USER\Software\Microsoft\Office\9.0\Outlook\ and the user does
not have a 9.0 key. Could this be the problem, and if so how can I resolve
it?
 
If there are keys for 10.0 and 8.0, I'd try using one of them but replace
instances of "10" with "9".
 
Anne Altman said:
The client is internal, inside our firewall and router, with a direct
LAN connection to the Exchange 2000 server. However, the 304840
Article references this key:
HKEY)CURRENT_USER\Software\Microsoft\Office\9.0\Outlook\ and the user
does not have a 9.0 key. Could this be the problem, and if so how
can I resolve it?
Click to expand...

With an 8 key and a 10 key, but no 9, it would appear that this system had
Outlook 97 upgraded to Outlook 2002 with no Outlook 2000 in between. If so,
the article should still apply, but using 10 instead of 9. See
http://support.microsoft.com/?id=305572 for the Outlook 2002 version of the
same thing.
 
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