problem after adding new memory module

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G

Guest

Hi
I have a laptop HP Pavilion ZV5420CA it has 3.0g pentium processor , 512mg
of ram 128M of this is used for shared video.My graphics is ATI Mobility
Radeon 9000 IGP. All the latest update for Windows XP home ed. and all
drivers are up to date.
I tried to installed 1Gg module (ultra PC 2700 SODIMM) , this meant to
removed the 512 module because only one slot is available , I think.
When I restarted the laptop everything went good, Windows started, all
programs in startup , started ok, network connected then maybe 30 seconds
after system crash to black screen ( kind like DOS) and only lasted for 2 or
3 seconds so I did not have time to read what was written. Then system
rebooted again, with the same result. After multi tries I reinstalled the
512Mg module and everything got back to normal.
Next I put in the 1Gg module and the same problem, then I booted in Safe
mode, then things worked ok and I verified that my added ram was indicated
which it was, 1.12Gg. I tried different things but not being an expert did
not know exactly what to look for. After retrying a normal boot the same
problem occur. Any help on this would be appreciated. I went thru different
newsgroups and a similar problem of a desktop had to do with the graphics
card, could this be my problem because of the shared video. TIA
Byg
 
byg said:
Hi
I have a laptop HP Pavilion ZV5420CA it has 3.0g pentium processor ,
512mg of ram 128M of this is used for shared video.My graphics is ATI
Mobility Radeon 9000 IGP. All the latest update for Windows XP home
ed. and all drivers are up to date.
I tried to installed 1Gg module (ultra PC 2700 SODIMM) , this meant to
removed the 512 module because only one slot is available , I think.
When I restarted the laptop everything went good, Windows started, all
programs in startup , started ok, network connected then maybe 30
seconds
after system crash to black screen ( kind like DOS) and only lasted
for 2 or 3 seconds so I did not have time to read what was written.
Then system rebooted again, with the same result. After multi tries I
reinstalled the 512Mg module and everything got back to normal.
Next I put in the 1Gg module and the same problem, then I booted in
Safe mode, then things worked ok and I verified that my added ram was
indicated which it was, 1.12Gg. I tried different things but not being
an expert did
not know exactly what to look for. After retrying a normal boot the
same
problem occur. Any help on this would be appreciated. I went thru
different newsgroups and a similar problem of a desktop had to do with
the graphics
card, could this be my problem because of the shared video. TIA
Byg
Click to expand...

You either bought the wrong memory for your motherboard and/or the
memory is bad. Refer to your motherboard manual or to HP tech support
for exactly what memory your motherboard supports.

To test the memory, use Memtest86+ from www.memtest.org.

Malke
 
Chat with an HP/Compaq Online Technician
http://welcome.hp.com/country/us/en/contact/chat_1.html

--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/

---------------------------------------------------------------------------­----------------

:

| Hi
| I have a laptop HP Pavilion ZV5420CA it has 3.0g pentium processor , 512mg
| of ram 128M of this is used for shared video.My graphics is ATI Mobility
| Radeon 9000 IGP. All the latest update for Windows XP home ed. and all
| drivers are up to date.
| I tried to installed 1Gg module (ultra PC 2700 SODIMM) , this meant to
| removed the 512 module because only one slot is available , I think.
| When I restarted the laptop everything went good, Windows started, all
| programs in startup , started ok, network connected then maybe 30 seconds
| after system crash to black screen ( kind like DOS) and only lasted for 2 or
| 3 seconds so I did not have time to read what was written. Then system
| rebooted again, with the same result. After multi tries I reinstalled the
| 512Mg module and everything got back to normal.
| Next I put in the 1Gg module and the same problem, then I booted in Safe
| mode, then things worked ok and I verified that my added ram was indicated
| which it was, 1.12Gg. I tried different things but not being an expert did
| not know exactly what to look for. After retrying a normal boot the same
| problem occur. Any help on this would be appreciated. I went thru different
| newsgroups and a similar problem of a desktop had to do with the graphics
| card, could this be my problem because of the shared video. TIA
| Byg
 
Thanks Carey , hp found the answer I had a second memory location under the
keyboard and new memory had to be install there, which I did and that fixed
the problem, now I'm the proud owner of 1.248 ghz ram and it is working, grin?
byg
 
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