Problem accessing Word

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

I wonder if anyone can help me. When I open up Word I get a message saying it didn't close down properly last time and asks whether I want to open in safe mode. The "no" option is highlighted, but whichever I choose Word still won't open. The "registered to ..." box comes up then locks and I have to re-boot to get rid of it.

Does anyone have any ideas what I can do??

Thanks,
LB
 
LB said:
I wonder if anyone can help me. When I open up Word I get a message
saying it didn't close down properly last time and asks whether I
want to open in safe mode. The "no" option is highlighted, but
whichever I choose Word still won't open. The "registered to ..."
box comes up then locks and I have to re-boot to get rid of it.

Does anyone have any ideas what I can do??

Thanks,
LB
Click to expand...

My first action would be to totally shut down my computer to a full and
complete stop. Then restart the computer is see what happens.
 
Hi,

Locate normal.dot on the system (start/search/files) and rename it to
something else. Then retry opening Word. If this fails to correct it, you
will need to run a repair installation from your MSOffice installation disk.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org

LB said:
I wonder if anyone can help me. When I open up Word I get a message
Click to expand...
saying it didn't close down properly last time and asks whether I want to
open in safe mode. The "no" option is highlighted, but whichever I choose
Word still won't open. The "registered to ..." box comes up then locks and
I have to re-boot to get rid of it.
 
Thanks for the helpful suggestions.

Rick: I've tried searching for this file but it can't be found. Perhaps that's the problem?
 
Normally the normal.dot file is located in C:\Documents and
Settings\username\Application Data\Microsoft\Templates

--
Best of luck!

Michael D. Alligood
MCSA, MCP, CCNA, A+,
Network+, i-Net+, CIW A, CIW CI
 
Hi,

Michael has pointed out its usual location. You may need to set folder
options so that you can see it.

Go to the Control Panel/Folder Options, and on the View tab, set the options
so you can see hidden and system files. Specifically:

Enable (check) "Display the contents of system folders"
Enable (check) "Show hidden files and folders"
Disable (uncheck): "Hide protected operating system files (recommended)"

I also recommend that you disable (uncheck) "hide extensions for known file
types".

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org
 
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