printer can't work after add driver!

  • Thread starter Thread starter Ann
  • Start date Start date
A

Ann

hi,
I add "hp deskjet 920c"component to my image, check dependency with no
error,and build the image.
After the image run, I connect my machine with hp deskjet printer.The system
found new hardware but failed to intall.
I found out later that the image is lack of following files:
HPFDJ200.HLP
PSCRIPT.HLP
UNIDRV.HLP
AGACCST1.PPD

Could someone help me?

Thanks,

Ann
 
Ann,

There is a known issue with some printer components not installing unless
all their help files are included. Try copying the missing files to your
runtime to see if that resolves the issue. You can also try build a
component that just contains those files and can be imported into your
database for future builds.

Hope this helps,

Lynda

"This posting is provided "AS IS" with no warranties, and confers no rights"
 
Dear Lynda,

Thanks for your help.

I copied the missing files to my runtime. It works.
But my confusion is:
When I searched in the "repositories", I found those files exists.
I think all files in repositories could be included in the runtime if I add
the corresponding components,
Am I wrong? Why?

Best Regards,

Ann
 
You have to check whether those files are listed in Components->Files. I
just found Component Designer doesn't always import correctly from .inf, and
it loses files or uses wrong files. Carefully.

Ray
 
Glad that you got it working. The issue is that the the printer component
itself is missing a depency on the HLP files etc, so even thought the files
may be in a repository the component is not looking for them during a
dependency check as it is not aware that it needs them.

That is why you can make your own component with the missing files, import
it into the database and add it to your configuration any time you add that
printer component- that way thse files will make it into your runtime image.

Thanks,

Lynda

"This posting is provided "AS IS" with no warranties, and confers no rights"
 
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