PowerPoint Installation won't work

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Guest

I've just bought my wife a new laptop for Christmas - hers is from the Ice
Age and is about to be junked for ever - and I wanted to load her PowerPoint
2003 onto her laptop before she opens it as she gives lots of gardening
lectures and needs it. I have the CD. I load it - all fine. Then when I try
to test use it, it asks me, on opening, for my user name, intials, company,
and the Product Code, which I have here on the CD case. It then tells me I
have an incorrect product code! It isn't - I'm looking at it. Help! Only 6
days to go.
 
Are there any "eyes", sevens, zeros, oh's, etc., that you may have misread?
It's so easy to read or type one of those incorrectly. Is it a 25 alphanumeric
character code?
 
What Sonia said...


71iI (seven, one, small i, capital I)
8B3
0Oo
5S
9Gg

All look very similar when written down

Also check that you are entering it in the correct 'blocks'


TAJ Simmons
microsoft powerpoint mvp

awesome - powerpoint backgrounds,
free powerpoint templates, tutorials, hints and tips etc
http://www.powerpointbackgrounds.com
 
Nothing odd in the codes - virtually no numbers, just one 7, no 'i's and all
in capitals and clear blocks so very readable - I also tried the whole job
twice, by removing the whole programme and then reloading it. When I loaded
it, both times, it took the code happily. It's when trying to use it for the
first time, it throws a wobbly.
 
It asked me with the five boxes for the product Code, which I gave it, the
one stuck on the back of the CD case. I run Office XP with SP2.
 
Are you running C:\Program Files\Microsoft Office\Office10\POWERPNT.EXE when it
asks for the Product Code again?
 
No. It all loads fine, shortcut on the desktop, and then when I tried a
PowerPoint document on it, it comes up, on the screen, with a 'windows
installer' box and asks for the questions and then throws out the 25
alphanumeric code. The laptop dpoes have a trial version of Office on it,
but I loaded her Word and Excel quite happily and no problems there.
 
My guess is that the trial version is Office 2003 and trying to install Office
XP on top of it is screwing things up. I would uninstall Office XP and then
uninstall the trial version of Office, and finally install Office XP.
 
It's PowerPoint 2003 that I'm trying to install and I've never had the
problem of that not running with Windows XP before.
 
Okay. I'm totally confused. Earlier you said, "I run Office XP with SP2."
Windows and Office are two different things. Windows is your operating system.
Office is a suite of products that includes PowerPoint, Word, Excel, etc. Are
you running Windows XP SP2 and trying to install Office 2003?

So what do you have installed at this point? If you go to Start > Control Panel
Add/Remove Programs, what programs do you see listed that start with Microsoft
Click to expand...
Office ..........?
 
MS Office PowerPoint 2003, MS Office Standard Edition 2003 and MS Office XP
Small Business. You are correct that it runs Windows XP as a system. Sorry
about the delays but I have to light it up surreptitiously!
 
I think that what I would do is uninstall all three. The Office 2003 Standard
Edition is probably the trial version and you want to get rid of it anyway. I
would uninstall them in reverse order of how they were installed. I would guess
that the computer came with the trial version of PowerPoint 2003 and then you
installed Office XP, followed by the PowerPoint 2003 upgrade. So uninstall
PowerPoint 2003, then Office XP, and then Office 2003. Now you can start with a
clean slate.

Office XP and PowerPoint 2003 have to be installed in a specific sequence, so
the following steps will take care of them.

1. Older versions should be installed first, so install Office XP Small
Business and activate it. That will give you Word and Excel (the 2002
versions). This version does not include PowerPoint.

2. Your version of PowerPoint 2003 is probably an upgrade that requires #1 to
be in place, so now you can install PowerPoint 2003 and activate it.

Please let us know if you have any questions before you do this. Do let us know
how it goes.
 
Thanks for the advice, Sonia. It worked. I had to go through the 'registering
with MS' for the Office XP bit again and then the PowerPoint managed to
duplicate itself which meant I had to remove it and reload it, but it now all
seems to be working fine. I guess it was the temporary installation that did
the grief.

Many thanks and a happy Christmas to you all.
 
I'm glad to hear that it worked. Yes, since you already had an un-registered
copy of PowerPoint on the system, the PowerPoint installer got really confused.

Have a happy Christmas. I know that your wife will appreciate the work you've
done to make her gift perfect.
 
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