Plug n Play does not see my printer?

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

Can work with generic print drivers but when I plug in the USB - nothing
happens - the XP software does not "see" the printer? Ideas?
Thanks
 
GeoSci64 said:
Can work with generic print drivers but when I plug in the USB - nothing
happens - the XP software does not "see" the printer? Ideas?
Thanks
Click to expand...

Installed the printer drivers for the USB printer? This
usually needs to be done before plugging in the printer.
 
Thanks for the idea - problem is I keep getting "Error opening inatallation
log file. Verify that the specified log file location exists and is writable"
BEFORE I can install any drivers. HP says it is a WINDOWS problem - Windows
says HP. Meanwhile - here I sit with no scanner, copier, fax or printer!
Keith
 
GeoSci64 said:
Thanks for the idea - problem is I keep getting "Error opening inatallation
log file. Verify that the specified log file location exists and is writable"
BEFORE I can install any drivers. HP says it is a WINDOWS problem - Windows
says HP. Meanwhile - here I sit with no scanner, copier, fax or printer!
Keith
Click to expand...

Although HP's all-in-one products are nice, they are also
the most problematical to install...we stay away from them
just for the reasons you have encountered. You need to go
back to the physical state before the computer even knew of
any of the HP files. Go to an appropriate XP restore point.
And make sure to physically delete all of the HP files from
the HD and clean up the Registry. Next, follow precisely the
directions from HP on what to do before even inserting its
cdrom and letting it autorun. Good luck.
 
With HP printers you have to run the software installation with the printer disconnected until the
software asks you to connect the USB cable.
Try deleting all the generic printers you tried to install and remove any folders that were created
by installing the software after the printer. Then try the installation disk again.
For what it is worth, hidden deep in the HP support files is the requirement for 250 Megs of RAM
memory if you want to install their all-in-one printers on an XP system.

: Thanks for the idea - problem is I keep getting "Error opening inatallation
: log file. Verify that the specified log file location exists and is writable"
: BEFORE I can install any drivers. HP says it is a WINDOWS problem - Windows
: says HP. Meanwhile - here I sit with no scanner, copier, fax or printer!
: Keith
:
:
: "Mistoffolees" wrote:
:
: >
: > GeoSci64 wrote:
: >
: > > Can work with generic print drivers but when I plug in the USB - nothing
: > > happens - the XP software does not "see" the printer? Ideas?
: > > Thanks
: > >
: >
: > Installed the printer drivers for the USB printer? This
: > usually needs to be done before plugging in the printer.
: >
: >
 
With HP printers you have to run the software installation with the printer disconnected until the
software asks you to connect the USB cable.
Try deleting all the generic printers you tried to install and remove any folders that were created
by installing the software after the printer. Then try the installation disk again.
For what it is worth, hidden deep in the HP support files is the requirement for 250 Megs of RAM
memory if you want to install their all-in-one printers on an XP system.
Click to expand...

Also, I just got a HP Deskjet 3845, which I LOVE (my nicest
printer yet).

One TINY glitch.

I KNOW you can't plug in the usb connector until it asks you
to. (you DO have to have the printer on, so the computer CAN
find it, once it's plugged in).

But they DON"T tell you, you have about 1.5 SECONDS to plug
it in once you're warned. I mean LITERALLY.

If I miss that "envelope", I have to uninstall and start
from scratch.

I know I've succeeded when I plug in the usb connector, and
I get the musical jingle that the computer "sees it", and
the balloon comes up "usb device found" or whatever it says.

If I don't get the music and the balloon, in about 5 seconds
(at the OUTSIDE), I have to uninstall, and reinstall.

Pain! But once it's installed, the print quality is
DAZZLING!



Good luck!


Tallahassee
 
Back
Top