Plug and won't play

  • Thread starter Thread starter Michael Knight
  • Start date Start date
M

Michael Knight

I am using XP SP2.

When I plug in a USB mass storage device, I get the pop-up that says "Found
New Hardware - USB Mass Storage Device" and rather than automatically
loading the driver, up comes the Wizard. If I select the "Install the
softaware Automatically" button, then the wizard fails to find the necessary
driver. If I select "Install from a list or specific location" and point
it at windows/system32/drivers (or any other obvious place) then it still
fails to find a driver. I have a file called USBSTOR.DLL in there which
I thought was the driver, but the Wizard won't use it.

Other USB devices (2 scanners, memory card readers, etc) all work fine.
The memory sticks I use all work fine in other XP machines I use.

I have tried rebooting with the memory stick inserted, but just go through
the same dialogue.

I have searched for driver on the Microsoft site, and on a memory stick
vendor's site (IBM), but can't find anything. Anyhow, this has always
worked for me in XP on other machines without installing anything extra.
The Microsoft knowledge base always seems to lead back to the same Wizard.

Can anyone help? It is a real pain as sticks are the easiest way to
exchange data beteeen machines.

Thanks,

Mike
 
Two things
1.Part of the problem could be refreshing plug and play for the device. Is
your device showing in device manager? Go to Start\Run and type in
devmgmt.msc\ click ok. Look for your device. It could be showing as "unknown
device" and should say "no drivers have been loaded for this device".
Uninstall it by right clicking and choosing uninstall.
2.Try installing the device again. Shut down Windows and plug the device
directly into a USB port, do not use a USB hub, as that could be part of the
problem. Try installing it again. If it works then try using the USB
hub.This worked for me with a sony memory card reader.
Good Luck.
 
Jim,
Thanks, but no luck. I just tried copying the USBSTOR.DLL driver from
another XP-SP2 machine but no luck. Maybe there is a way of configuring
P&P to tell it waht to do explicitly.
Mike
 
Try copying usbscan.sys as well.
Michael Knight said:
Jim,
Thanks, but no luck. I just tried copying the USBSTOR.DLL driver from
another XP-SP2 machine but no luck. Maybe there is a way of configuring
P&P to tell it waht to do explicitly.
Mike
Click to expand...
 
I search and found this similar topic. I'm having a similar problem here. I
have a ByTecc ME320 USB 2.0 external case. I've been using it w/ my Win 2K
and now Win XP Pro fine, until a couple days ago my gf did something and the
case when plugged in simply start flashing the LED, the drives wouldn't show
up. If you reboot with the ext case plugged in, the computer wouldn't reboot
at all!

I then tried something stupid, I downloaded the USB2 drivers from ByTecc's
website and used it. Now when I plug it in, it simply say "Found New
Hardware" and then "Unknown Device", Device Manager says there's no driver
installed for it, tried updating drivers, like Mike here it won't find it,
tried uninstalling and reboot, no luck. Tried installing SP2, no luck.
Tried patching w/ KB aticle on Win XP SP1 usb2 problem thingie... no luck. I
am screwed! Pleeeeeeeaaassseee help!
 
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