Please help......trying to set up email

  • Thread starter Thread starter JW
  • Start date Start date
J

JW

I've had Outlook Express for 3 years with no problems. I just bought a new
computer but this Vista thingee isn't working. My internet provider said I
have POP as ingoing, and SMTP as outgoing...........but it always comes
up saying POP is not a valid thingee.....I've spent three days on the phone
talking to technicians in various countries trying to find out why I can't
get back into my Charter Outlook Express account. Nothing has worked yet.
 
JW said:
I've had Outlook Express for 3 years with no problems. I just bought a
new computer but this Vista thingee isn't working. My internet provider
said I have POP as ingoing, and SMTP as outgoing...........but it
always comes up saying POP is not a valid thingee.....I've spent three
days on the phone talking to technicians in various countries trying to
find out why I can't get back into my Charter Outlook Express account.
Nothing has worked yet.
Click to expand...
It might help if you defined "thingee" because we don't know what is getting
rejected, servers, password, authentication, etc.

According to the Charter website the server name for both incoming (pop3)
and outgoing (smtp)is the same. mail.charter.net Is that what you have
used? You also need to check the box next to "Allow Authentication."

The issue doesn't appear to be your e-mail client as in Outlook Express or
Windows Mail which replaced Outlook Express in Vista. The issue appears to
be configuration. It sounds as though you may not have input the proper
pop3 server name as listed above.
 
Michael,
I am having same issues. This is what it is telling me:
The connection to the server has failed. Subject 'Test', Account:
'IMAP.CS.Com', Server: 'imap.cs.com', Protocol: SMTP, Port: 25, Secure(SSL):
No, Socket Error: 10061, Error Number: 0x800CCC0E

I can not send anything from MS Mail
Thanks
(e-mail address removed)......Compuserve is what I am "linking?" with
 
Ken Letson said:
Michael,
I am having same issues. This is what it is telling me:
The connection to the server has failed. Subject 'Test', Account:
'IMAP.CS.Com', Server: 'imap.cs.com', Protocol: SMTP, Port: 25,
Secure(SSL):
No, Socket Error: 10061, Error Number: 0x800CCC0E

I can not send anything from MS Mail
Thanks
(e-mail address removed)......Compuserve is what I am "linking?" with
Click to expand...
Ken, has this setup ever worked for you at all in Vista because the problem
may not be your configuration, it may be a problem on your ISP's server. As
Gary stated in this thread, each ISP setup is different and in your case,
you are using your ISP's IMAP webmail setup. You need to visit your ISP's
website and follow their steps to make sure you are properly setup. Even if
they don't have steps yet for Vista, the information they provide for
setting up your e-mail client will still be the same.

If you have input the preper information as they have specified, then it may
be a server side issue that you just need to wait for them to resolve. You
can contact your ISP's tech support to see if they are having such an issue
and if not, let them talk you through your setup one step at a time.
 
JW said:
I've had Outlook Express for 3 years with no problems. I just bought a
new computer but this Vista thingee isn't working. My internet provider
said I have POP as ingoing, and SMTP as outgoing...........but it
always comes up saying POP is not a valid thingee.....I've spent three
days on the phone talking to technicians in various countries trying to
find out why I can't get back into my Charter Outlook Express account.
Nothing has worked yet.
Click to expand...

Which antivirus are you using?
 
Im trying to set up an e-mail account also with Vista on a new computer.
Can you please tell me how I FOUND OUT WHAT POP or other information is
necessary so that I can by some products online like I used to do with
windows XP.
Why this has to be more complicated than XP was is beyond me.
Thanks for your help.
Tony
 
Tony H. said:
Im trying to set up an e-mail account also with Vista on a new computer.
Can you please tell me how I FOUND OUT WHAT POP or other information is
necessary so that I can by some products online like I used to do with
windows XP.
Why this has to be more complicated than XP was is beyond me.
Thanks for your help.
Tony
Click to expand...
This particular function is not more complicated in Vista than in XP, you
just need the right information. You can either find it at your ISP,
Internet Service Provider's, website or contact their tech support to talk
you through setup, providing you with the appropriate information. If you
still have your previous computer with XP installed and are using the same
ISP, you can simply check the information in the properties of your e-mail
account set up on that system in whatever e-mail client you were using.
 
Tony H. said:
Im trying to set up an e-mail account also with Vista on a new computer.
Can you please tell me how I FOUND OUT WHAT POP or other information is
necessary so that I can by some products online like I used to do with
windows XP.
Why this has to be more complicated than XP was is beyond me.
Click to expand...

It is not.
Thanks for your help.
Tony
Click to expand...

Follow the money... ie. ask your ISP for email set up details
since you are paying them for the service.

(XP couldn't set up your email without ISP details either.)
 
I've just worked out from that problem, 3 hours spent. It made me confused
for I have NO idea how it works! I changed nothing in the setting, it just
run.
 
I've just worked out from that problem, 3 hours spent. It made me confused
for I have NO idea how it works! I changed nothing in the setting, it just
run.
 
Isabella said:
I've just worked out from that problem, 3 hours spent. It made me confused
for I have NO idea how it works! I changed nothing in the setting, it just
run.
Click to expand...

This would indicate the problem was not your settings or your system, it was
a server side issue that your ISP needed to resolve.
 
phil steel said:
i have this same problem >>Has any one fix this yet help!!!!!!!!!!!!!!
Click to expand...
Sounds like you're using POP and SMTP as server names, even though they
aren't valid server names. Whether that works depends on what Charter does
when you give it invalid server names. Ask Charter for their instructions
for
setting up to use their email servers. I did a Google search for such
instructions on their web site and couldn't find any. If you can't get such
instructions, you might check whether POP.charter.net and SMTP.charter.net
work as the server names - these names are at least in the right format.
 
phil steel said:
i have this same problem >>Has any one fix this yet help!!!!!!!!!!!!!!
Click to expand...

There's nothing to fix. You just have to follow your email provider's
instructions.
 
Back
Top