People sending email get a message I didn't receive it, but I do.

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People sending me an email get a message that I didn't receive it - BUT I DO.
I contacted my ISP - they blamed Outlook. I wiped out my Office software,
had Microsoft scan for viruses AND Norton and installed a brand new $400
Microsoft Office Professional 2003. People still think I don't receive my
email. I've scanned and scanned - and can find no virus. I like the new
Outlook 2003 and I can't stand using my ISP's mailbox.
 
That's just not right. The way I understand email, it would be your ISP that
has to respond affirmitively that they accepted your email (that the email
address is valid) on your behalf. It can't have anything to do with outlook.
I would bet that they would receive the same message regardless of the email
client you use. It seems your ISP is not being honest with you regarding
their responsibility with this issue. Even if you don't check your email for
a year the people sending you email should not receive that message because
your ISP would have accepted it, and really once that happens it should be
impossible for them to receive such a message.

It would be interesting to know exactly what message they receive.
 
He way I understand email I think your ISP is not being honest with you. The
people sending you mail should not receive that message even if you didn't
check your email in a year. Your ISP should be accepting your emails on your
behalf and once that is done there is no way that anyone should be receiving
such a notice. I bet they would continue to receive such a notice no matter
what email client you use.
 
Here is the "details.txt"

Reporting-MTA: dns; mtao01.charter.net
Arrival-Date: Fri, 13 Oct 2006 17:04:05 -0400
Received-From-MTA: dns; mxsf33.cluster1.charter.net (10.20.201.158)

Original-Recipient: RFC822;<[email protected]>
Final-Recipient: RFC822; <[email protected]>
Action: failed
Status: 5.1.3
Remote-MTA: dns; q1.netfirms.com (64.34.66.80)
Diagnostic-Code: smtp; 553 sorry, that address is disabled
X-Actual-Recipient: RFC822; <[email protected]>

The body of the email said:
Recipient: <[email protected]>
Reason: sorry, that address is disabled
Please reply to <[email protected]> if you feel this message to be
in error.
 
It really is your ISP that has to resolve their problem. It may be their
policy never to admit to anything, that is certainly not uncommon behaviour,
but they may at least be working quietly to resolve the issue anyway. If it
continues for much longer I hope you can find a comparable deal elsewhere.
There is nothing you can do about it yourself. It is really too bad it cost
you $400 because of their lies.
 
Yep. What's odd is that it's not happening to Linda across the room - using
the old Outlook. AND if I quit Outlook and go straight to the ISP's email
and send myself one, there is no error message. I.E., the error message only
shows up to senders when Outlook is running - Along with the email that was
sent AND received.

I like Outlook. Plus Charter's email interface is below par.
 
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