pc locks up when I turn on the wireless switch

  • Thread starter Thread starter Matt
  • Start date Start date
M

Matt

Hello
I have a HP nx7010 that I am having problems with since I updated IE7
and other updates. If the wireless switch is turned on when I boot the
system process is running PID 4 at 110%. If the switch is off when you boot
it runs fine, when you turn the switch on the pc freeze.

Thanks for your help
 
Hello Matt,

Thank you for using newsgroup!

From your post, what is the wireless switch? Is this a program?

Thanks & Regards,

Ken Zhao

Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security <http://www.microsoft.com/security>
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.




--------------------
| Reply-To: "Matt" <[email protected]>
| From: "Matt" <[email protected]>
| Subject: pc locks up when I turn on the wireless switch
| Date: Mon, 26 Feb 2007 13:08:28 -0600
| Lines: 9
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Outlook Express 6.00.2900.3028
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3028
| X-RFC2646: Format=Flowed; Original
| Message-ID: <[email protected]>
| Newsgroups: microsoft.public.windowsxp.setup_deployment
| NNTP-Posting-Host: airband-216-138-82-165.airband.net 216.138.82.165
| Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windowsxp.setup_deployment:2215
| X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
|
| Hello
| I have a HP nx7010 that I am having problems with since I updated IE7
| and other updates. If the wireless switch is turned on when I boot the
| system process is running PID 4 at 110%. If the switch is off when you
boot
| it runs fine, when you turn the switch on the pc freeze.
|
| Thanks for your help
|
|
|
 
Sorry for the confusion. This laptop has a switch located on the front of
the machine that allows you to turn the wireless adaptor off and on. I have
also noticed that the wireless adaptor is using IRQ 5 and there is another
device USB 2.0 host controller that uses IRQ 5. I can disable this host
controller and the laptop works fine, but none of the USB ports work.

Thanks Matt
 
Hello Matt,

Based on your situation, I suspect this issue may be related to the IRQ
conflict. Do you mean the PC works fine after disabling this USB 2.0 host
controller?

Thanks & Regards,

Ken Zhao

Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security <http://www.microsoft.com/security>
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.





--------------------
| Reply-To: "Matt" <[email protected]>
| From: "Matt" <[email protected]>
| References: <[email protected]>
<[email protected]>
| Subject: Re: pc locks up when I turn on the wireless switch
| Date: Tue, 27 Feb 2007 08:53:47 -0600
| Lines: 69
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Outlook Express 6.00.2900.3028
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3028
| X-RFC2646: Format=Flowed; Original
| Message-ID: <[email protected]>
| Newsgroups: microsoft.public.windowsxp.setup_deployment
| NNTP-Posting-Host: airband-216-138-82-165.airband.net 216.138.82.165
| Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP04.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windowsxp.setup_deployment:2252
| X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
|
| Sorry for the confusion. This laptop has a switch located on the front of
| the machine that allows you to turn the wireless adaptor off and on. I
have
| also noticed that the wireless adaptor is using IRQ 5 and there is
another
| device USB 2.0 host controller that uses IRQ 5. I can disable this host
| controller and the laptop works fine, but none of the USB ports work.
|
| Thanks Matt
|
| | > Hello Matt,
| >
| > Thank you for using newsgroup!
| >
| > From your post, what is the wireless switch? Is this a program?
| >
| > Thanks & Regards,
| >
| > Ken Zhao
| >
| > Microsoft Online Support
| > Microsoft Global Technical Support Center
| >
| > Get Secure! - www.microsoft.com/security
| > <http://www.microsoft.com/security>
| > ====================================================
| > When responding to posts, please "Reply to Group" via your newsreader so
| > that others may learn and benefit from your issue.
| > ====================================================
| > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| >
| >
| >
| >
| > --------------------
| > | Reply-To: "Matt" <[email protected]>
| > | From: "Matt" <[email protected]>
| > | Subject: pc locks up when I turn on the wireless switch
| > | Date: Mon, 26 Feb 2007 13:08:28 -0600
| > | Lines: 9
| > | X-Priority: 3
| > | X-MSMail-Priority: Normal
| > | X-Newsreader: Microsoft Outlook Express 6.00.2900.3028
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3028
| > | X-RFC2646: Format=Flowed; Original
| > | Message-ID: <[email protected]>
| > | Newsgroups: microsoft.public.windowsxp.setup_deployment
| > | NNTP-Posting-Host: airband-216-138-82-165.airband.net 216.138.82.165
| > | Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl
| > microsoft.public.windowsxp.setup_deployment:2215
| > | X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
| > |
| > | Hello
| > | I have a HP nx7010 that I am having problems with since I updated
| > IE7
| > | and other updates. If the wireless switch is turned on when I boot the
| > | system process is running PID 4 at 110%. If the switch is off when you
| > boot
| > | it runs fine, when you turn the switch on the pc freeze.
| > |
| > | Thanks for your help
| > |
| > |
| > |
| >
|
|
|
 
Thanks for helping me Ken

Yes, if I disable the USB controller and leave the wireless adaptor on it
works fine. If I disable the wireless adaptor and enable the USB none of the
USB ports work. If I enable both I get the system process running at 100%
and everything runs slow.

I have tryed to unistall all the devices and loaded the updated chipset and
updated adapter drivers and I still get the same concerns.

Thanks Matt
"Ken Zhao [MSFT]" said:
Hello Matt,

Based on your situation, I suspect this issue may be related to the IRQ
conflict. Do you mean the PC works fine after disabling this USB 2.0 host
controller?

Thanks & Regards,

Ken Zhao

Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security
<http://www.microsoft.com/security>
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.





--------------------
| Reply-To: "Matt" <[email protected]>
| From: "Matt" <[email protected]>
| References: <[email protected]>
<[email protected]>
| Subject: Re: pc locks up when I turn on the wireless switch
| Date: Tue, 27 Feb 2007 08:53:47 -0600
| Lines: 69
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Outlook Express 6.00.2900.3028
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3028
| X-RFC2646: Format=Flowed; Original
| Message-ID: <[email protected]>
| Newsgroups: microsoft.public.windowsxp.setup_deployment
| NNTP-Posting-Host: airband-216-138-82-165.airband.net 216.138.82.165
| Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP04.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windowsxp.setup_deployment:2252
| X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
|
| Sorry for the confusion. This laptop has a switch located on the front
of
| the machine that allows you to turn the wireless adaptor off and on. I
have
| also noticed that the wireless adaptor is using IRQ 5 and there is
another
| device USB 2.0 host controller that uses IRQ 5. I can disable this host
| controller and the laptop works fine, but none of the USB ports work.
|
| Thanks Matt
|
| | > Hello Matt,
| >
| > Thank you for using newsgroup!
| >
| > From your post, what is the wireless switch? Is this a program?
| >
| > Thanks & Regards,
| >
| > Ken Zhao
| >
| > Microsoft Online Support
| > Microsoft Global Technical Support Center
| >
| > Get Secure! - www.microsoft.com/security
| > <http://www.microsoft.com/security>
| > ====================================================
| > When responding to posts, please "Reply to Group" via your newsreader
so
| > that others may learn and benefit from your issue.
| > ====================================================
| > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| >
| >
| >
| >
| > --------------------
| > | Reply-To: "Matt" <[email protected]>
| > | From: "Matt" <[email protected]>
| > | Subject: pc locks up when I turn on the wireless switch
| > | Date: Mon, 26 Feb 2007 13:08:28 -0600
| > | Lines: 9
| > | X-Priority: 3
| > | X-MSMail-Priority: Normal
| > | X-Newsreader: Microsoft Outlook Express 6.00.2900.3028
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3028
| > | X-RFC2646: Format=Flowed; Original
| > | Message-ID: <[email protected]>
| > | Newsgroups: microsoft.public.windowsxp.setup_deployment
| > | NNTP-Posting-Host: airband-216-138-82-165.airband.net 216.138.82.165
| > | Path:
TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl
| > microsoft.public.windowsxp.setup_deployment:2215
| > | X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
| > |
| > | Hello
| > | I have a HP nx7010 that I am having problems with since I
updated
| > IE7
| > | and other updates. If the wireless switch is turned on when I boot
the
| > | system process is running PID 4 at 110%. If the switch is off when
you
| > boot
| > | it runs fine, when you turn the switch on the pc freeze.
| > |
| > | Thanks for your help
| > |
| > |
| > |
| >
|
|
|
 
Hi Matt,

Thanks for your reply and clarification.

Based on the current situation, we can ensure the issue is caused by the
conflict between the two devices. I suggest you contact the devices
manufacturer to see if they have any information about this issue.

Thanks & Regards,

Ken Zhao

Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security <http://www.microsoft.com/security>
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.





--------------------
| Reply-To: "Matt" <[email protected]>
| From: "Matt" <[email protected]>
| References: <[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
| Subject: Re: pc locks up when I turn on the wireless switch
| Date: Thu, 1 Mar 2007 11:46:20 -0600
| Lines: 141
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Outlook Express 6.00.2900.3028
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3028
| X-RFC2646: Format=Flowed; Original
| Message-ID: <[email protected]>
| Newsgroups: microsoft.public.windowsxp.setup_deployment
| NNTP-Posting-Host: airband-216-138-82-165.airband.net 216.138.82.165
| Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP03.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windowsxp.setup_deployment:2312
| X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
|
| Thanks for helping me Ken
|
| Yes, if I disable the USB controller and leave the wireless adaptor on it
| works fine. If I disable the wireless adaptor and enable the USB none of
the
| USB ports work. If I enable both I get the system process running at 100%
| and everything runs slow.
|
| I have tryed to unistall all the devices and loaded the updated chipset
and
| updated adapter drivers and I still get the same concerns.
|
| Thanks Matt
| | > Hello Matt,
| >
| > Based on your situation, I suspect this issue may be related to the IRQ
| > conflict. Do you mean the PC works fine after disabling this USB 2.0
host
| > controller?
| >
| > Thanks & Regards,
| >
| > Ken Zhao
| >
| > Microsoft Online Support
| > Microsoft Global Technical Support Center
| >
| > Get Secure! - www.microsoft.com/security
| > <http://www.microsoft.com/security>
| > ====================================================
| > When responding to posts, please "Reply to Group" via your newsreader so
| > that others may learn and benefit from your issue.
| > ====================================================
| > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| >
| >
| >
| >
| >
| > --------------------
| > | Reply-To: "Matt" <[email protected]>
| > | From: "Matt" <[email protected]>
| > | References: <[email protected]>
| > <[email protected]>
| > | Subject: Re: pc locks up when I turn on the wireless switch
| > | Date: Tue, 27 Feb 2007 08:53:47 -0600
| > | Lines: 69
| > | X-Priority: 3
| > | X-MSMail-Priority: Normal
| > | X-Newsreader: Microsoft Outlook Express 6.00.2900.3028
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3028
| > | X-RFC2646: Format=Flowed; Original
| > | Message-ID: <[email protected]>
| > | Newsgroups: microsoft.public.windowsxp.setup_deployment
| > | NNTP-Posting-Host: airband-216-138-82-165.airband.net 216.138.82.165
| > | Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP04.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl
| > microsoft.public.windowsxp.setup_deployment:2252
| > | X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
| > |
| > | Sorry for the confusion. This laptop has a switch located on the
front
| > of
| > | the machine that allows you to turn the wireless adaptor off and on. I
| > have
| > | also noticed that the wireless adaptor is using IRQ 5 and there is
| > another
| > | device USB 2.0 host controller that uses IRQ 5. I can disable this
host
| > | controller and the laptop works fine, but none of the USB ports work.
| > |
| > | Thanks Matt
| > |
| > | | > | > Hello Matt,
| > | >
| > | > Thank you for using newsgroup!
| > | >
| > | > From your post, what is the wireless switch? Is this a program?
| > | >
| > | > Thanks & Regards,
| > | >
| > | > Ken Zhao
| > | >
| > | > Microsoft Online Support
| > | > Microsoft Global Technical Support Center
| > | >
| > | > Get Secure! - www.microsoft.com/security
| > | > <http://www.microsoft.com/security>
| > | > ====================================================
| > | > When responding to posts, please "Reply to Group" via your
newsreader
| > so
| > | > that others may learn and benefit from your issue.
| > | > ====================================================
| > | > This posting is provided "AS IS" with no warranties, and confers no
| > | > rights.
| > | >
| > | >
| > | >
| > | >
| > | > --------------------
| > | > | Reply-To: "Matt" <[email protected]>
| > | > | From: "Matt" <[email protected]>
| > | > | Subject: pc locks up when I turn on the wireless switch
| > | > | Date: Mon, 26 Feb 2007 13:08:28 -0600
| > | > | Lines: 9
| > | > | X-Priority: 3
| > | > | X-MSMail-Priority: Normal
| > | > | X-Newsreader: Microsoft Outlook Express 6.00.2900.3028
| > | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3028
| > | > | X-RFC2646: Format=Flowed; Original
| > | > | Message-ID: <[email protected]>
| > | > | Newsgroups: microsoft.public.windowsxp.setup_deployment
| > | > | NNTP-Posting-Host: airband-216-138-82-165.airband.net
216.138.82.165
| > | > | Path:
| > TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP02.phx.gbl
| > | > | Xref: TK2MSFTNGHUB02.phx.gbl
| > | > microsoft.public.windowsxp.setup_deployment:2215
| > | > | X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
| > | > |
| > | > | Hello
| > | > | I have a HP nx7010 that I am having problems with since I
| > updated
| > | > IE7
| > | > | and other updates. If the wireless switch is turned on when I
boot
| > the
| > | > | system process is running PID 4 at 110%. If the switch is off
when
| > you
| > | > boot
| > | > | it runs fine, when you turn the switch on the pc freeze.
| > | > |
| > | > | Thanks for your help
| > | > |
| > | > |
| > | > |
| > | >
| > |
| > |
| > |
| >
|
|
|
 
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