pc keeps rebooting

  • Thread starter Thread starter Philip J. Cook
  • Start date Start date
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Philip J. Cook

Can anyone shed any light on this:

Dell PC, Windows XP Home Edition (2 months old)

PC boots up fine, runs through all the bios checking etc, then gets to log
on page with users listed.
However if I do not click on a user within 20 secs the PC will re-boot
itself again going back through
the original start up sequence, eg screen shows all the Bios settings etc.
Wil keep doing this until
I click on a user.

Can anyone offer me an ideas to fix this. Contact Dell and they were useless
with their assistance.
thanks
phil
 
Hi Phil

Do u have an antivirus on the system, did u install a program recently ??

I think u have a virus on your computer,

try running the computer on safe mode and uninstall any recent program u install and run the antivirus, also u need to updat the antivirus.

if u have any more problems please let me know!
----- Original Message -----
Can anyone shed any light on this:

Dell PC, Windows XP Home Edition (2 months old)

PC boots up fine, runs through all the bios checking etc, then gets to log
on page with users listed.
However if I do not click on a user within 20 secs the PC will re-boot
itself again going back through
the original start up sequence, eg screen shows all the Bios settings etc.
Wil keep doing this until
I click on a user.

Can anyone offer me an ideas to fix this. Contact Dell and they were useless
with their assistance.
thanks
phil
 
Philip said:
Can anyone shed any light on this:

Dell PC, Windows XP Home Edition (2 months old)

PC boots up fine, runs through all the bios checking etc, then gets to log
on page with users listed.
However if I do not click on a user within 20 secs the PC will re-boot
itself again going back through
the original start up sequence, eg screen shows all the Bios settings etc.
Wil keep doing this until
I click on a user.

Can anyone offer me an ideas to fix this. Contact Dell and they were useless
with their assistance.
thanks
phil
Click to expand...

Right click My Computer, Properties, Advanced, Startup and Recovery,
uncheck Automatically restart. When the condition occurs again you
should get a blue screen with error message, write it down and post it here.

Steve N.
 
Philip said:
Can anyone shed any light on this:

Dell PC, Windows XP Home Edition (2 months old)

PC boots up fine, runs through all the bios checking etc, then gets to
log on page with users listed.
However if I do not click on a user within 20 secs the PC will re-boot
itself again going back through
the original start up sequence, eg screen shows all the Bios settings
etc. Wil keep doing this until
I click on a user.

Can anyone offer me an ideas to fix this. Contact Dell and they were
useless with their assistance.
thanks
phil
Click to expand...

What changed between the time things worked and the time they didn't?
Does the machine do this if you start it in Safe Mode? To get to Safe
Mode, repeatedly tap the F8 key as the computer is starting up. This
will give you the correct menu; navigate with your Up arrow key since
the mouse will not work there. Once in Safe Mode, check your log on
settings, power settings, etc. to reverse any changes you know you
made.

If you didn't make any changes that you know of, try a System Restore to
when the computer was working. Start>Programs>Accessories>System
Tools>System Restore. Then "Restore my computer to an earlier time".

If you want more help after trying these troubleshooting steps, please
give more details about the virus/malware status of the machine
(include all names/versions of programs and whether your antivirus
subscription is active). The more information you can give about what
you've done or not done, the more focused help you can receive.

Malke
 
Steve said:
Right click My Computer, Properties, Advanced, Startup and Recovery,
uncheck Automatically restart. When the condition occurs again you
should get a blue screen with error message, write it down and post it
here.

Steve N.
Click to expand...

That doesn't always work. I had a similar problem where the computer
would reboot at will, in safe mode or normal mode. I did what you
suggest and it still rebooted with no error message. Finally, I had put
it on its side and noticed that the rebooting had stopped. I then
realized that the mouse was loose. Changed the mouse to the USB port and
the rebooting went away.

Alias
 
Alias said:
That doesn't always work. I had a similar problem where the computer
would reboot at will, in safe mode or normal mode. I did what you
suggest and it still rebooted with no error message. Finally, I had put
it on its side and noticed that the rebooting had stopped. I then
realized that the mouse was loose. Changed the mouse to the USB port and
the rebooting went away.

Alias
Click to expand...

Yes, well it's a place to start. Most spontaneous rebooting problems
I've seen are hardware or driver related. Not always.

Steve N.
 
Steve said:
Yes, well it's a place to start. Most spontaneous rebooting problems
I've seen are hardware or driver related. Not always.

Steve N.
Click to expand...

Yeah, I believe the SASSER virus was famous for that, wasn't it?

Alias
 
Alias said:
Yeah, I believe the SASSER virus was famous for that, wasn't it?

Alias
Click to expand...

Sasser usually causes the system to slow to an unusable condition, which
can result in a crash, so yes it could be sasser worm.

Steve N.
 
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