password not being recognized - Outlook 2003

  • Thread starter Thread starter Carol
  • Start date Start date
C

Carol

When I click on send/receive to receive my e-mails, I get
a message to retype my password. I do that, and the same
message pops up again. If I cancel out of this message
box, I can send e-mails but not receive. Do I need to
reinstall Outlook? How do I make sure my contacts and
message folders are preserved?
 
Hi Carol,

Hi Stewart,

The problem you are experiencing is normally due to the Registry containing incorrect information for the Protected Storage System Provider registry
subkey for your account.

For more information on , please refer to Knowledge Base article
OL2000: (IMO) Your Password Is Not Retained in Windows 2000 or Windows XP
ID: 259416.KB.EN-US

You can access this article by clicking on the link below.
http://support.microsoft.com/default.aspx?scid=KB;EN-US;259416

Regards,

Scott Atkins MCSE, MCSA
Partner Technical Lead - Outlook
Microsoft Technical Support
for Platforms and Business Applications
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