page fault crash

  • Thread starter Thread starter Duane
  • Start date Start date
D

Duane

Glad to have found this website....here's the problem.

I caught a virus that disabled my firewall and internet
privacy software such that I was unable to go to secure
websites requiring login without uninstalling Norton.

So, with MUCH fear I used my windows XP Home Edition
system disc to erase partition, make new partition and
format it, then install windows again. No problem right?

Wrong. the reinstall kept failing as programs copied
badly and had to be restarted again and again. It took
12 hours in front of the GD computer to get windows to
even load and run. now, it's finally installed, but the
system crashes, goes to solid blue screen and
says..."page fault in nonpaged area" error in win32.sys.
And it does this about every other day.

then reccomends that I uninstall whatever new hardware
I've put on--I just built this pc about a month ago.
There's no new hardware except the stuff I put into it
before I loaded windows the first time. Radeon 9800 pro
128mg AGP card, dvd-+r-+rw drive, seagate 120Gb hard
drive. only driver I put on was the one that came with
the Radeon card, and windows update had an update for
that, so it should be compatible.

any advice?
 
Duane said:
Glad to have found this website....here's the problem.

I caught a virus that disabled my firewall and internet
privacy software such that I was unable to go to secure
websites requiring login without uninstalling Norton.

So, with MUCH fear I used my windows XP Home Edition
system disc to erase partition, make new partition and
format it, then install windows again. No problem right?

Wrong. the reinstall kept failing as programs copied
badly and had to be restarted again and again. It took
12 hours in front of the GD computer to get windows to
even load and run. now, it's finally installed, but the
system crashes, goes to solid blue screen and
says..."page fault in nonpaged area" error in win32.sys.
And it does this about every other day.

then reccomends that I uninstall whatever new hardware
I've put on--I just built this pc about a month ago.
There's no new hardware except the stuff I put into it
before I loaded windows the first time. Radeon 9800 pro
128mg AGP card, dvd-+r-+rw drive, seagate 120Gb hard
drive. only driver I put on was the one that came with
the Radeon card, and windows update had an update for
that, so it should be compatible.

any advice?
Click to expand...

Actually, the symptoms you describe are usually indicative of hardware
failures. In that case, the virus would be a red herring. Do the normal
hardware troubleshooting:

1) open the computer and run it open, cleaning out all dust bunnies and
observing all fans (overheating will cause system freezing); 2) test
the RAM - I like Memtest86 from www.memtest86.com - let the test run
for an extended (like overnight) period of time - unless errors are
seen immediately; 3) test the hard drive with a diagnostic utility from
the mftr.; 4) the power supply may be going bad or be inadequate for
the devices you have in the system; 5) test the motherboard with
something like TuffTest from www.tufftest.com.

An additional note: just because the hardware is new doesn't mean it
isn't bad. Quite often if hardware is going to fail it does so in the
first 30 days.

Malke
 
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