Outook 2003 shuts down at startup

[Guest]

I have Outlook 2003 running on a Windows 2000 file server. Different users
either log on directly on the file server or remote in and open Outlook from
their own profile. Since yesterday, Outlook shuts down immediately after
launching. It will not even start in safe mode. This occurs for only one
user. Other user is ok. I tried to restore the outlook files from before this
problem but that didn't help. The only add in is the Cloudmark spam blocker,
but the other user has this also. Any ideas how I can fix this problem? Thank
you.

 

[David Biddulph]

I have Outlook 2003 running on a Windows 2000 file server. Different users
either log on directly on the file server or remote in and open Outlook
from
their own profile. Since yesterday, Outlook shuts down immediately after
launching. It will not even start in safe mode. This occurs for only one
user. Other user is ok. I tried to restore the outlook files from before
this
problem but that didn't help. The only add in is the Cloudmark spam
blocker,
but the other user has this also. Any ideas how I can fix this problem?
Thank
you.

There are two other threads today reporting problems with the Cloudmark spam
blocker.

 

[jnorris]

I am having the same problem today, on 2 different computers. They have Cloudmark also.


Can anyone help?

 

[Guest]

Thank you David, I see the other posts. For everyone's information, I
followed the Cloudmark suggestion and it fixed the problem. This was to
delete a folder from the Cloudmark profile for the user encountering the
shut-down.

 

[jnorris]

Yep, Cloudmark was the culprit for me too, at least on one of the computers. Will try the other one tonight.

 

[Guest]

What folder did you need to delete? I am having the same problem with my
Outlook 2002.
Babs

 

[jnorris]

From the Cloudmark website:

If you are experiencing a crash, the problem was caused by a corrupted file that was part of an automatic Cloudmark update. We have isolated and resolved the issue. Please perform the following steps to remove the corrupted file which will resolve the issue on your computer:
For Windows 2000/XP

1. Right click on your Start button and select Windows Explorer
2. Select Tools > Folder Options an click on the View tab
3. Click on the radio button that says 'Show hidden files and folders' and then click OK.
4. Navigate to C:\Documents and Settings\{insert your username here}\Local Settings\Application Data\Cloudmark\SpamNet\
5. Delete all of the files in this folder
6. Restart your computer

For Windows Vista

1. Right click on your Start button and select Explore
2. Select Organize > Folder and Search Options and click on the View tab
3. Click on the radio button that says 'Show hidden files and folders' and then click OK
4. Navigate to C:\Users\{insert your username here}\AppData\Local\Cloudmark\SpamNet Data\Cloudmark\SpamNet\
5. Delete all of the files in this folder
6. Restart your computer

We're very sorry for any inconvenience this issue has caused you.

If this does not solve your problem, please submit a request for help and we will assist you further

 

[Guest]

This link and click on the first selection

http://www.cloudmark.com/serviceproviders/support/

It is the SpanNet folder for your profile. Delete all files within:
C:\Documents and Settings\{insert your username here}\Local
Settings\Application Data\Cloudmark\SpamNet\

rb

 

[Guest]

Thank you - worked like a charm!
Babs

 

[Pat Willener]

There is now a fix available with a new download version 5.2.1; see
http://www.cloudmark.com/desktop/download/update/