Outlook won't open

[BenT]

Hi All
I am unable to open Outlook, this started a couple of weeks ago. I am using Window Live Mail in the meantime.
This problem was preceded with this message;

"A data file did not close properly the last time it was used and is being checked for problems.
Performance might be affected while the check is in progress."

Every time I try to open Outlook I get this message and Outlook immediately shuts down.
Can anyone help me? Thanks for any suggestions.
Ben

 

[K. Orland]

With Outlook closed, run scanpst.exe (use file/folder search function). When
it's located, double-click it and follow the instructions. Browse to your PST
and run scanpst against it. If it finds errors and repairs them, run it again
(until it does a complete run through with no errors). Then try to open
Outlook again.

Let me know what happens. Good luck!

 

[BenT]

Thanks for responding, however I could not accomplish it. One of the messages was;

"The Microsoft Office Outlook 2007 Inbox Repair Tool does not recognize the file C:\program files\Microsoft Office12\scanpsst.exe. No information can be recovered."

Thanks, any more suggestions?
Ben


With Outlook closed, run scanpst.exe (use file/folder search function). When
it's located, double-click it and follow the instructions. Browse to your PST
and run scanpst against it. If it finds errors and repairs them, run it again
(until it does a complete run through with no errors). Then try to open
Outlook again.

Let me know what happens. Good luck!

 

[K. Orland]

You don't want to try to repair scanpst.exe, you want to repair your PST
file. When running a repair, you have to browse to your PST file. This is the
file you want to run the repair against.

 

[jamesholland]

You don't want to try to repair scanpst.exe, you want to repair your PST
file. When running a repair, you have to browse to your PST file. This is the
file you want to run the repair against.

And note it's scanpst.ext, not scanpsst.exe that you want to run.

 

[Verna Joy]

I am having the same problem. Did you get your fixed? Would you please tell
me how?
thanks
Verna Joy

 

[Cameron Gay]

Greetings,

I was having precisely the same problem. I tried just about everything including creating a new PST file and then exporting the old one to the new one and nothing worked.

Then I disabled Google Desktop (GD)and the problems dissapeared. Just to make sure, I re-enabled GD and the problems returned. Repeated above 5 tmes and got same result - ergo GD indexing is access the PST file.

If you don't have GD, it could be anti virus software scanning the PST file.

Hope this helps