Outlook, Win XP Pro on VPN

  • Thread starter Thread starter Nancy Kafer
  • Start date Start date
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Nancy Kafer

I have a remote user with a laptop that is running Windows XP Pro. It has
the Cisco VPN client (4.0.2.b) and Office 2000. This user has 2 personal
Internet email addresses and an email address on our Exchange server. I have
configured Outlook to retrieve messages for all 3 accounts. When he is
connected to our network here in our office everything works fine. He can
send and receive mail for all three accounts. However, when he is connected
to his home network (behind a Linksys router) and connects to our network
via the VPN we have a problem. His connection to the VPN works fine. Once
connected he can ping our mail server and open Outlook. However, he cannot
receive mail from his two Internet email accounts and he can only send to
address that are part of our local network. Messages he sends to external
addresses sit in his outbox.

I have asked him to verify that the Internet Connection Firewall is turned
off. He says it is. I know there are also settings pertaining to the
Internet Connection Sharing as well. If ICS is shows as on in any of the
network connections could this cause his problem? Or is there any other
possibility?

Any help would be appreciated.

Nancy
 
Nancy said:
I have a remote user with a laptop that is running Windows XP Pro. It
has the Cisco VPN client (4.0.2.b) and Office 2000. This user has 2
personal Internet email addresses and an email address on our
Exchange server. I have configured Outlook to retrieve messages for
all 3 accounts. When he is connected to our network here in our
office everything works fine. He can send and receive mail for all
three accounts. However, when he is connected to his home network
(behind a Linksys router) and connects to our network via the VPN we
have a problem. His connection to the VPN works fine. Once connected
he can ping our mail server and open Outlook. However, he cannot
receive mail from his two Internet email accounts and he can only
send to address that are part of our local network. Messages he sends
to external addresses sit in his outbox.

I have asked him to verify that the Internet Connection Firewall is
turned off. He says it is. I know there are also settings pertaining
to the Internet Connection Sharing as well. If ICS is shows as on in
any of the network connections could this cause his problem? Or is
there any other possibility?

Any help would be appreciated.
Click to expand...

Check into the Stateful Firewall "always on" in the VPN client you
mentioned.
 
Maybe not relevant, but note that in Outlook 2000 and prior, MS does not
support using Internet Mail and Exchange in the same profile. It can cause
tons of problems. I'd suggest separate profiles or use OE for the POP mail.
 
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