Outlook will not load

  • Thread starter Thread starter Al Toney
  • Start date Start date
A

Al Toney

Recently I had a powerfailure and when the computer
rebooted Outlook would not load. I would hang with the
small picture on the screen. I would have to
cntrl/alt/delete and end the task to get the computer to
finish rebooting. This happened before but by reinstalling
Office 97 it came back up. This time I removed and
reinstalled several times but it would not load. Any ideas
that I can try or any files that I need to delete.

Thanks

Al
 
You may have a corrupted outcmd.dat file. This is the file that stores your
toolbar customizations, and when it becomes corrupted, Outlook can't use it
at startup to build your toolbars, thus causing the hangups. Try renaming
or deleting your outcmd.dat file while Outlook is closed. Renaming it might
be the best idea if you have a lot of customizations that you'd prefer not
to lose; that way if renaming the file doesn't solve your problem, you may
be able to restore it later when you do get Outlook working properly again.

Note: If you're using Windows 2000 or XP, you'll need to search in hidden
and system folders to find the outcmd.dat file.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please
reply only to the newsgroup to preserve the message thread. ***


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