Outlook using Word as e-mail editor

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  • Start date Start date
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Guest

I have a user on Outlook 2002 and Windows XP PRO Service Pack 2. If she has
the preference checked to use Word as her e-mail editor, when she tries to
Reply, it shows the Opening Word as E-Mail Editor box but her e-mail
essentially locks up and has to be closed via task manager. If I un-check
this option, she can work without interruption. Does anyone know why this
would be happening or what the fix is?
Thanks, Marilyn
 
what addins does she have installed for word? word may be waiting for it to
load.
 
Diane, She does not have any addins. Could it be her Normal.dot? Thanks,
Marilyn

Diane Poremsky said:
what addins does she have installed for word? word may be waiting for it to
load.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/






Marilyn said:
I have a user on Outlook 2002 and Windows XP PRO Service Pack 2. If she
has
the preference checked to use Word as her e-mail editor, when she tries to
Reply, it shows the Opening Word as E-Mail Editor box but her e-mail
essentially locks up and has to be closed via task manager. If I un-check
this option, she can work without interruption. Does anyone know why this
would be happening or what the fix is?
Thanks, Marilyn
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