Outlook Upgrade Problem

  • Thread starter Thread starter G. Kennedy
  • Start date Start date
G

G. Kennedy

I upgraded from Office 2000 to Office XP - everything work fines except my
Outlook.

When I try to load Outlook I get the following message :
"Unable to open your default e-mail folders. The .DLL file for the
information service could not be found. MAPI was unable to load the
information service PSTPRX.DLL. Be sure the service is correctly installed
and configured."

I can open outlook if I choose "default" setting , but then I don't have
e-mail capability.

Any ideas on how to solve this ?

Please post or e-mail me at (e-mail address removed) - since I can't get e-mail
at my usual address.

Thanks !
 
G. Kennedy said:
I upgraded from Office 2000 to Office XP - everything work fines
except my Outlook.

When I try to load Outlook I get the following message :
"Unable to open your default e-mail folders. The .DLL file for the
information service could not be found. MAPI was unable to load the
information service PSTPRX.DLL. Be sure the service is correctly
installed and configured."
Click to expand...

A simple five second search of the Microsoft Knowledgebase for "pstprx"
produced this:
http://support.microsoft.com/?id=293058
 
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