E
ESC
Win XP Pro
Outlook 2002
Outlook
- User is able to create a new message, add any attachment they wish
and send the email without any problems.
However
When the user Right Clicks on an Icon and selects Send To Mail
Recipient the new message appears with the attachment, they fill in the
TO field and click send. The window goes away as it should and then
within 5 seconds the desktop is forzen.. just the desktop. You can Alt
Tab to open apps, including Outlook.
The Explorer.exe process is getting Hammered. 80+ CPU in Taskmanager.
I endtask exporer.exe then launch a new task of it and the issue with
it getting hammered and the desktop freezing is resolved.. until the
user tries to use the right click Send To Mail Recipient method again.
Things to Note
- No Spyware
Did a check with Spybot which did locate some items like Search-exe
and Network Essentials tools for IE which where removed without error
- Email sent before Desktop/taskbar freeze is recieved.
The process Mapisp32 is not the issue.. the email is not Hung in the
outbox in a sending stage causing the issue, the email is recieved.
- Attachments tested varied from 23k to 100k and where all recieved.
- PC has Latest version of Trend Microsystems AV.
No Viruses detected. We have the corporate version of Trends AV on the
systems which is monitored by our servers.
Thanks for any input you can offer on this strange issue.
ESC
Outlook 2002
Outlook
- User is able to create a new message, add any attachment they wish
and send the email without any problems.
However
When the user Right Clicks on an Icon and selects Send To Mail
Recipient the new message appears with the attachment, they fill in the
TO field and click send. The window goes away as it should and then
within 5 seconds the desktop is forzen.. just the desktop. You can Alt
Tab to open apps, including Outlook.
The Explorer.exe process is getting Hammered. 80+ CPU in Taskmanager.
I endtask exporer.exe then launch a new task of it and the issue with
it getting hammered and the desktop freezing is resolved.. until the
user tries to use the right click Send To Mail Recipient method again.
Things to Note
- No Spyware
Did a check with Spybot which did locate some items like Search-exe
and Network Essentials tools for IE which where removed without error
- Email sent before Desktop/taskbar freeze is recieved.
The process Mapisp32 is not the issue.. the email is not Hung in the
outbox in a sending stage causing the issue, the email is recieved.
- Attachments tested varied from 23k to 100k and where all recieved.
- PC has Latest version of Trend Microsystems AV.
No Viruses detected. We have the corporate version of Trends AV on the
systems which is monitored by our servers.
Thanks for any input you can offer on this strange issue.
ESC