Outlook random shutdown

[Peter A]

Please help with the following issue regarding Outlook 2003.

Outlook will randomly and suddenly shut itself down on its own. It mimics a
crash but it is not registered as a crash. Typical shutdown askes questions
about deleting files. When this occurs these questions are not asked NOR are
any files deleted. It just suddenly shuts down.

I restart Outlook and continue using it as if nothing happened. Sometime
this will only happen once, other times it happes three of four times in a
row. When it does happen I have noticed its between viewing emails. Going
from one email to the next triggers this event.

I have done detect & repair and it didn't take care of the problem. Other
than this the program is operating normally.

Any help or advice would be most appreciated!

 

[K. Orland]

Have you checked your event viewer for any office-related errors? Have you
scanned your PST file for errors?

 

[Peter A]

Thank you for your reply,

I have spanned the PST files and they are without error. I am not familiar
with the event viewer. How is this used?

 

[K. Orland]

Right-click on My Computer. Scroll to Manage and left-click on it. Look for
the Event Viewer, expand the + beside it. Highlight the Application Event
Viewer and look for errors, denoted in red. If any are Office-related, open
them and look for the eventID number and source.

 

[Peter A]

Since your last reply I was using Outlook and it happened again. I noted the
time and viewed "event Viewer". There were no notations of any kind. No
error or informational symbol. I viewed all four folders.

Please advise and thanks again for your time and effort.

 

[K. Orland]

Try creating a new Outlook profile:

http://www.howto-outlook.com/faq/newprofile.htm

 

[Peter A]

Thank you for your reply. I will try this this weekend. Thanks for sending
the web site link as well!!