Outlook Problems

[John Passafiume]

I have recently installed Windows XP w/SP1 as well as Office 2000. I am
using Outlook as my email client and like it having used it before when I
was using Outlook under Windows Me. When I installed XP, I also reinstalled
Office 2000. Email worked fine with no glitches. But am having problems:
(1) When I try to place a new ently in the address book, I find that Outlook
has remembered all of my all email friends names, but "forgot" all of the
addresses. When I go to address book and click on name to edit, the system
appears to work, allowing me to make entries such as email address, phone,
etc. But when I go back to address book after having saved info, nothing but
the original name is there -- all the new stuff is gone.When I get an email
and right click on the senders address to add a contact, that works fine.
This doesn't make sense.
(2) When I add the new contact as above, I am hounded with reminders about
contacting that person. How do I get rid of or edit reminders? Have tried to
turn off and it doesn't work.
(3) Cannot add meetings, appointments, etc. to calendar. System lets me make
entries and than calendar shows nothing.

 

[Russ Valentine [MVP-Outlook]]

You never use the address book to make entries. It is merely a view of your
Contact Folders.
All Contact data resides is the Contacts Folders and that is the only place
you should enter or edit data.
Provide more detail on your version (include the mail support mode: Line 2
of Help | About if you don't know). State how you configured your Outlook
data file in this installation and how you configured your address book.

 

[John Passafiume]

Thanks for your expeditious response to my query.

This is from help/about:
Microsoft Outlook 2000 SR-1 (9.0.0.3821)
Internet Mail Only

Don't recall being given any options when I installed Outlook. Ditto in re
address book.
Pretty sure I was able to make changes to address book entries in previous
version of Outlook I had been using (probably Office 97 to my best
recollection). If I have to reinstall Outlook, that is no problem. I really
have gotten used to the calendar and it hurts not to be able to use it.
--

You never use the address book to make entries. It is merely a view of
your Contact Folders.
All Contact data resides is the Contacts Folders and that is the only
place you should enter or edit data.
Provide more detail on your version (include the mail support mode: Line 2
of Help | About if you don't know). State how you configured your Outlook
data file in this installation and how you configured your address book.
--
Russ Valentine
[MVP-Outlook]

I have recently installed Windows XP w/SP1 as well as Office 2000. I am
using Outlook as my email client and like it having used it before when I
was using Outlook under Windows Me. When I installed XP, I also
reinstalled Office 2000. Email worked fine with no glitches. But am having
problems:
(1) When I try to place a new ently in the address book, I find that
Outlook has remembered all of my all email friends names, but "forgot"
all of the addresses. When I go to address book and click on name to
edit, the system appears to work, allowing me to make entries such as
email address, phone, etc. But when I go back to address book after
having saved info, nothing but the original name is there -- all the new
stuff is gone.When I get an email and right click on the senders address
to add a contact, that works fine. This doesn't make sense.
(2) When I add the new contact as above, I am hounded with reminders
about contacting that person. How do I get rid of or edit reminders? Have
tried to turn off and it doesn't work.
(3) Cannot add meetings, appointments, etc. to calendar. System lets me
make entries and than calendar shows nothing.

 

[Russ Valentine [MVP-Outlook]]

In no version of Outlook should you ever have used the address book for data
entry or editing. Now you see why. You completely lose track of where that
data goes or whether you have even saved it. There is no address book in
Outlook. All data is stored in Contact Folders. Use Folder List view to see
how many Contact Folders you now have, consolidate them if you have more
than one, and use only that Contact Folder for data entry.

You've obviously created some serious problems with the connection to your
Outlook Data File when you reinstalled Outlook. We can't solve them until
you answer my question about how you did that.
--
Russ Valentine
[MVP-Outlook]

Thanks for your expeditious response to my query.

This is from help/about:
Microsoft Outlook 2000 SR-1 (9.0.0.3821)
Internet Mail Only

Don't recall being given any options when I installed Outlook. Ditto in re
address book.
Pretty sure I was able to make changes to address book entries in previous
version of Outlook I had been using (probably Office 97 to my best
recollection). If I have to reinstall Outlook, that is no problem. I
really have gotten used to the calendar and it hurts not to be able to use
it.
--

You never use the address book to make entries. It is merely a view of
your Contact Folders.
All Contact data resides is the Contacts Folders and that is the only
place you should enter or edit data.
Provide more detail on your version (include the mail support mode: Line
2 of Help | About if you don't know). State how you configured your
Outlook data file in this installation and how you configured your
address book.
--
Russ Valentine
[MVP-Outlook]

I have recently installed Windows XP w/SP1 as well as Office 2000. I am
using Outlook as my email client and like it having used it before when I
was using Outlook under Windows Me. When I installed XP, I also
reinstalled Office 2000. Email worked fine with no glitches. But am
having problems:
(1) When I try to place a new ently in the address book, I find that
Outlook has remembered all of my all email friends names, but "forgot"
all of the addresses. When I go to address book and click on name to
edit, the system appears to work, allowing me to make entries such as
email address, phone, etc. But when I go back to address book after
having saved info, nothing but the original name is there -- all the new
stuff is gone.When I get an email and right click on the senders address
to add a contact, that works fine. This doesn't make sense.
(2) When I add the new contact as above, I am hounded with reminders
about contacting that person. How do I get rid of or edit reminders?
Have tried to turn off and it doesn't work.
(3) Cannot add meetings, appointments, etc. to calendar. System lets me
make entries and than calendar shows nothing.

 

[John Passafiume]

Wish I could recall how I did the reinstall. As I said earlier, or at least
I think I said, all I did was reinstall Outlook from the instatllation disk.
I would be happy to do that again, hopefully correctly, so that I can stop
spending so much time spinning my wheels. If I have to reenter all of my
contacts, so be it. This situation is not any good. Thanks for your help.
Understand about the contact folders and have got that part working up to a
point, but calendar is non-functional and worthless. The PIM feature is very
useful to me and I would like to get it working.

--
_________________________________
John F. Passafiume, Colonel, USA Retired
AKA Colonel Flagg

In no version of Outlook should you ever have used the address book for
data entry or editing. Now you see why. You completely lose track of where
that data goes or whether you have even saved it. There is no address book
in Outlook. All data is stored in Contact Folders. Use Folder List view to
see how many Contact Folders you now have, consolidate them if you have
more than one, and use only that Contact Folder for data entry.

You've obviously created some serious problems with the connection to your
Outlook Data File when you reinstalled Outlook. We can't solve them until
you answer my question about how you did that.
--
Russ Valentine
[MVP-Outlook]

Thanks for your expeditious response to my query.

This is from help/about:
Microsoft Outlook 2000 SR-1 (9.0.0.3821)
Internet Mail Only

Don't recall being given any options when I installed Outlook. Ditto in
re address book.
Pretty sure I was able to make changes to address book entries in
previous version of Outlook I had been using (probably Office 97 to my
best recollection). If I have to reinstall Outlook, that is no problem. I
really have gotten used to the calendar and it hurts not to be able to
use it.
--

You never use the address book to make entries. It is merely a view of
your Contact Folders.
All Contact data resides is the Contacts Folders and that is the only
place you should enter or edit data.
Provide more detail on your version (include the mail support mode: Line
2 of Help | About if you don't know). State how you configured your
Outlook data file in this installation and how you configured your
address book.
--
Russ Valentine
[MVP-Outlook]
I have recently installed Windows XP w/SP1 as well as Office 2000. I am
using Outlook as my email client and like it having used it before when
I was using Outlook under Windows Me. When I installed XP, I also
reinstalled Office 2000. Email worked fine with no glitches. But am
having problems:
(1) When I try to place a new ently in the address book, I find that
Outlook has remembered all of my all email friends names, but "forgot"
all of the addresses. When I go to address book and click on name to
edit, the system appears to work, allowing me to make entries such as
email address, phone, etc. But when I go back to address book after
having saved info, nothing but the original name is there -- all the
new stuff is gone.When I get an email and right click on the senders
address to add a contact, that works fine. This doesn't make sense.
(2) When I add the new contact as above, I am hounded with reminders
about contacting that person. How do I get rid of or edit reminders?
Have tried to turn off and it doesn't work.
(3) Cannot add meetings, appointments, etc. to calendar. System lets me
make entries and than calendar shows nothing.

 

[Russ Valentine [MVP-Outlook]]

Unfortunately, most of the options we would use to correct a corrupt
connection to your Outlook Data File are not available to us because you are
not using a full version of Outlook.
Try checking your Outlook Data File for errors using the Inbox Repair Tool.
Try starting Outlook once with the /resetfolders command line switch. This
switch (and a few other really helpful ones) are discussed here:
http://support.microsoft.com/support/kb/articles/q156/9/82.asp

--
Russ Valentine
[MVP-Outlook]

Wish I could recall how I did the reinstall. As I said earlier, or at
least I think I said, all I did was reinstall Outlook from the
instatllation disk. I would be happy to do that again, hopefully
correctly, so that I can stop spending so much time spinning my wheels. If
I have to reenter all of my contacts, so be it. This situation is not any
good. Thanks for your help.
Understand about the contact folders and have got that part working up to
a point, but calendar is non-functional and worthless. The PIM feature is
very useful to me and I would like to get it working.

--
_________________________________
John F. Passafiume, Colonel, USA Retired
AKA Colonel Flagg

In no version of Outlook should you ever have used the address book for
data entry or editing. Now you see why. You completely lose track of
where that data goes or whether you have even saved it. There is no
address book in Outlook. All data is stored in Contact Folders. Use
Folder List view to see how many Contact Folders you now have,
consolidate them if you have more than one, and use only that Contact
Folder for data entry.

You've obviously created some serious problems with the connection to
your Outlook Data File when you reinstalled Outlook. We can't solve them
until you answer my question about how you did that.
--
Russ Valentine
[MVP-Outlook]

Thanks for your expeditious response to my query.

This is from help/about:
Microsoft Outlook 2000 SR-1 (9.0.0.3821)
Internet Mail Only

Don't recall being given any options when I installed Outlook. Ditto in
re address book.
Pretty sure I was able to make changes to address book entries in
previous version of Outlook I had been using (probably Office 97 to my
best recollection). If I have to reinstall Outlook, that is no problem.
I really have gotten used to the calendar and it hurts not to be able to
use it.
--
You never use the address book to make entries. It is merely a view of
your Contact Folders.
All Contact data resides is the Contacts Folders and that is the only
place you should enter or edit data.
Provide more detail on your version (include the mail support mode:
Line 2 of Help | About if you don't know). State how you configured
your Outlook data file in this installation and how you configured your
address book.
--
Russ Valentine
[MVP-Outlook]
I have recently installed Windows XP w/SP1 as well as Office 2000. I am
using Outlook as my email client and like it having used it before when
I was using Outlook under Windows Me. When I installed XP, I also
reinstalled Office 2000. Email worked fine with no glitches. But am
having problems:
(1) When I try to place a new ently in the address book, I find that
Outlook has remembered all of my all email friends names, but "forgot"
all of the addresses. When I go to address book and click on name to
edit, the system appears to work, allowing me to make entries such as
email address, phone, etc. But when I go back to address book after
having saved info, nothing but the original name is there -- all the
new stuff is gone.When I get an email and right click on the senders
address to add a contact, that works fine. This doesn't make sense.
(2) When I add the new contact as above, I am hounded with reminders
about contacting that person. How do I get rid of or edit reminders?
Have tried to turn off and it doesn't work.
(3) Cannot add meetings, appointments, etc. to calendar. System lets
me make entries and than calendar shows nothing.

 

[John Passafiume]

Thanks.
1. What is a full version of Outlook? The install disk should allow me to
load that version.
2. I tried the "/resetfolders" switch. It did not appear to do anything that
I noticed.
3. I did not try the /Unregservers and /Regserver switches. Could they help
in some way?
4. I used the Inbox Repair Tool, Scanpst.exe on my Outlook.pst file. The
results were as follows:
No effors found in this file.
Folders found in this file: 26
Items found in this file: 673

--
John F. Passafiume, Colonel, USA Retired
AKA Colonel Flagg

Unfortunately, most of the options we would use to correct a corrupt
connection to your Outlook Data File are not available to us because you
are not using a full version of Outlook.
Try checking your Outlook Data File for errors using the Inbox Repair
Tool.
Try starting Outlook once with the /resetfolders command line switch. This
switch (and a few other really helpful ones) are discussed here:
http://support.microsoft.com/support/kb/articles/q156/9/82.asp

--
Russ Valentine
[MVP-Outlook]

Wish I could recall how I did the reinstall. As I said earlier, or at
least I think I said, all I did was reinstall Outlook from the
instatllation disk. I would be happy to do that again, hopefully
correctly, so that I can stop spending so much time spinning my wheels.
If I have to reenter all of my contacts, so be it. This situation is not
any good. Thanks for your help.
Understand about the contact folders and have got that part working up to
a point, but calendar is non-functional and worthless. The PIM feature is
very useful to me and I would like to get it working.

--
_________________________________
John F. Passafiume, Colonel, USA Retired
AKA Colonel Flagg

In no version of Outlook should you ever have used the address book for
data entry or editing. Now you see why. You completely lose track of
where that data goes or whether you have even saved it. There is no
address book in Outlook. All data is stored in Contact Folders. Use
Folder List view to see how many Contact Folders you now have,
consolidate them if you have more than one, and use only that Contact
Folder for data entry.

You've obviously created some serious problems with the connection to
your Outlook Data File when you reinstalled Outlook. We can't solve them
until you answer my question about how you did that.
--
Russ Valentine
[MVP-Outlook]

Thanks for your expeditious response to my query.

This is from help/about:
Microsoft Outlook 2000 SR-1 (9.0.0.3821)
Internet Mail Only

Don't recall being given any options when I installed Outlook. Ditto in
re address book.
Pretty sure I was able to make changes to address book entries in
previous version of Outlook I had been using (probably Office 97 to my
best recollection). If I have to reinstall Outlook, that is no problem.
I really have gotten used to the calendar and it hurts not to be able
to use it.
--
You never use the address book to make entries. It is merely a view of
your Contact Folders.
All Contact data resides is the Contacts Folders and that is the only
place you should enter or edit data.
Provide more detail on your version (include the mail support mode:
Line 2 of Help | About if you don't know). State how you configured
your Outlook data file in this installation and how you configured
your address book.
--
Russ Valentine
[MVP-Outlook]
I have recently installed Windows XP w/SP1 as well as Office 2000. I
am using Outlook as my email client and like it having used it before
when I was using Outlook under Windows Me. When I installed XP, I also
reinstalled Office 2000. Email worked fine with no glitches. But am
having problems:
(1) When I try to place a new ently in the address book, I find that
Outlook has remembered all of my all email friends names, but
"forgot" all of the addresses. When I go to address book and click on
name to edit, the system appears to work, allowing me to make entries
such as email address, phone, etc. But when I go back to address book
after having saved info, nothing but the original name is there --
all the new stuff is gone.When I get an email and right click on the
senders address to add a contact, that works fine. This doesn't make
sense.
(2) When I add the new contact as above, I am hounded with reminders
about contacting that person. How do I get rid of or edit reminders?
Have tried to turn off and it doesn't work.
(3) Cannot add meetings, appointments, etc. to calendar. System lets
me make entries and than calendar shows nothing.

 

[Brian Tillman]

1. What is a full version of Outlook? The install disk should allow
me to load that version.

In Outlook, click Tools>Options>Mail Setup (I think) and click the
"Reconfigure" button at the lower right.

3. I did not try the /Unregservers and /Regserver switches. Could
they help in some way?

I'm not sure those are supported in Outlook 2000.

4. I used the Inbox Repair Tool, Scanpst.exe on my Outlook.pst file.
The results were as follows:
No effors found in this file.
Folders found in this file: 26
Items found in this file: 673

At least there doesn't seem to be any issues with your PST.

 

[Russ Valentine [MVP-Outlook]]

You may not have to switch to the other mode just yet. If you have a corrupt
profile, you can force IMO to create a new one with a reg hack:
To create a new "profile" in IMO, quit Outlook then delete this key:
HKEY_CURRENT_USER\Software\Microsoft\Windows Messaging
Subsystem\Profiles\Microsoft Outlook Internet Settings

Restart Outlook. It will create a new profile automatically.
--
Russ Valentine
[MVP-Outlook]

Thanks.
1. What is a full version of Outlook? The install disk should allow me to
load that version.
2. I tried the "/resetfolders" switch. It did not appear to do anything
that I noticed.
3. I did not try the /Unregservers and /Regserver switches. Could they
help in some way?
4. I used the Inbox Repair Tool, Scanpst.exe on my Outlook.pst file. The
results were as follows:
No effors found in this file.
Folders found in this file: 26
Items found in this file: 673

--
John F. Passafiume, Colonel, USA Retired
AKA Colonel Flagg

Unfortunately, most of the options we would use to correct a corrupt
connection to your Outlook Data File are not available to us because you
are not using a full version of Outlook.
Try checking your Outlook Data File for errors using the Inbox Repair
Tool.
Try starting Outlook once with the /resetfolders command line switch.
This switch (and a few other really helpful ones) are discussed here:
http://support.microsoft.com/support/kb/articles/q156/9/82.asp

--
Russ Valentine
[MVP-Outlook]

Wish I could recall how I did the reinstall. As I said earlier, or at
least I think I said, all I did was reinstall Outlook from the
instatllation disk. I would be happy to do that again, hopefully
correctly, so that I can stop spending so much time spinning my wheels.
If I have to reenter all of my contacts, so be it. This situation is not
any good. Thanks for your help.
Understand about the contact folders and have got that part working up
to a point, but calendar is non-functional and worthless. The PIM
feature is very useful to me and I would like to get it working.

--
_________________________________
John F. Passafiume, Colonel, USA Retired
AKA Colonel Flagg
In no version of Outlook should you ever have used the address book for
data entry or editing. Now you see why. You completely lose track of
where that data goes or whether you have even saved it. There is no
address book in Outlook. All data is stored in Contact Folders. Use
Folder List view to see how many Contact Folders you now have,
consolidate them if you have more than one, and use only that Contact
Folder for data entry.

You've obviously created some serious problems with the connection to
your Outlook Data File when you reinstalled Outlook. We can't solve
them until you answer my question about how you did that.
--
Russ Valentine
[MVP-Outlook]

Thanks for your expeditious response to my query.

This is from help/about:
Microsoft Outlook 2000 SR-1 (9.0.0.3821)
Internet Mail Only

Don't recall being given any options when I installed Outlook. Ditto
in re address book.
Pretty sure I was able to make changes to address book entries in
previous version of Outlook I had been using (probably Office 97 to my
best recollection). If I have to reinstall Outlook, that is no
problem. I really have gotten used to the calendar and it hurts not to
be able to use it.
--
You never use the address book to make entries. It is merely a view
of your Contact Folders.
All Contact data resides is the Contacts Folders and that is the only
place you should enter or edit data.
Provide more detail on your version (include the mail support mode:
Line 2 of Help | About if you don't know). State how you configured
your Outlook data file in this installation and how you configured
your address book.
--
Russ Valentine
[MVP-Outlook]
I have recently installed Windows XP w/SP1 as well as Office 2000. I
am using Outlook as my email client and like it having used it before
when I was using Outlook under Windows Me. When I installed XP, I
also reinstalled Office 2000. Email worked fine with no glitches. But
am having problems:
(1) When I try to place a new ently in the address book, I find that
Outlook has remembered all of my all email friends names, but
"forgot" all of the addresses. When I go to address book and click
on name to edit, the system appears to work, allowing me to make
entries such as email address, phone, etc. But when I go back to
address book after having saved info, nothing but the original name
is there -- all the new stuff is gone.When I get an email and right
click on the senders address to add a contact, that works fine. This
doesn't make sense.
(2) When I add the new contact as above, I am hounded with reminders
about contacting that person. How do I get rid of or edit reminders?
Have tried to turn off and it doesn't work.
(3) Cannot add meetings, appointments, etc. to calendar. System lets
me make entries and than calendar shows nothing.

 

[John Passafiume]

Thanks, I did the reconfigure. I was not queried for location of Exchange
Server or any other queries for that matter. I restarted Outlook and I still
have no calendar capabilities. I get calendars, but they are all empty
except for old stuff from the previous installation two years ago.
I try to make new entries and everything goes into the bit bucket. Bummer.
So, I have this powerful computer with all this great software and I am
reduced to using my paper daytimer. This makes me the object of much
ridicule. :-(
What if I just do an uninstall and then try to reinstall? Was told that I do
not have that options because of some peculiarity with respect to my
Profile. Find that hard to stomach/believe.

 

[Brian Tillman]

Thanks, I did the reconfigure. I was not queried for location of
Exchange Server or any other queries for that matter. I restarted
Outlook and I still have no calendar capabilities. I get calendars,
but they are all empty except for old stuff from the previous
installation two years ago.

But now you have the ability to start fresh with a new mail profile in
Control Panel's Mail applet. Also, check for other PSTs on your hard drive,
being sure to look in hidden files and folders.

 

[John Passafiume]

I switched mode as suggested:
Tools | Options | Mail Delivery (tab) | Reconfigure Mail Support (press
button) | Corporate or Workgroup (Radio Button)
This did not fix anything. Then, I decided to go back
I reset this system to Internet Only and lo and behold now my calendar works
(somewhat). At least it accepts and remembers entries for appointments and
meetings. And it also remembers birthdays when I go to a contact and update
information. Who knew!!
None of this makes any sense, but I am not complaining. Sure would be nice
to have a logical explanation.
Thanks for the help.
Thnigs are not yet perfect so I may try the register hack later if I get
brave enough.
--
_________________________________
John F. Passafiume, Colonel, USA Retired
AKA Colonel Flagg

You may not have to switch to the other mode just yet. If you have a
corrupt profile, you can force IMO to create a new one with a reg hack:
To create a new "profile" in IMO, quit Outlook then delete this key:
HKEY_CURRENT_USER\Software\Microsoft\Windows Messaging
Subsystem\Profiles\Microsoft Outlook Internet Settings

Restart Outlook. It will create a new profile automatically.
--
Russ Valentine
[MVP-Outlook]

Thanks.
1. What is a full version of Outlook? The install disk should allow me to
load that version.
2. I tried the "/resetfolders" switch. It did not appear to do anything
that I noticed.
3. I did not try the /Unregservers and /Regserver switches. Could they
help in some way?
4. I used the Inbox Repair Tool, Scanpst.exe on my Outlook.pst file. The
results were as follows:
No effors found in this file.
Folders found in this file: 26
Items found in this file: 673

--
John F. Passafiume, Colonel, USA Retired
AKA Colonel Flagg

Unfortunately, most of the options we would use to correct a corrupt
connection to your Outlook Data File are not available to us because you
are not using a full version of Outlook.
Try checking your Outlook Data File for errors using the Inbox Repair
Tool.
Try starting Outlook once with the /resetfolders command line switch.
This switch (and a few other really helpful ones) are discussed here:
http://support.microsoft.com/support/kb/articles/q156/9/82.asp

--
Russ Valentine
[MVP-Outlook]
Wish I could recall how I did the reinstall. As I said earlier, or at
least I think I said, all I did was reinstall Outlook from the
instatllation disk. I would be happy to do that again, hopefully
correctly, so that I can stop spending so much time spinning my wheels.
If I have to reenter all of my contacts, so be it. This situation is
not any good. Thanks for your help.
Understand about the contact folders and have got that part working up
to a point, but calendar is non-functional and worthless. The PIM
feature is very useful to me and I would like to get it working.

--
_________________________________
John F. Passafiume, Colonel, USA Retired
AKA Colonel Flagg
In no version of Outlook should you ever have used the address book
for data entry or editing. Now you see why. You completely lose track
of where that data goes or whether you have even saved it. There is no
address book in Outlook. All data is stored in Contact Folders. Use
Folder List view to see how many Contact Folders you now have,
consolidate them if you have more than one, and use only that Contact
Folder for data entry.

You've obviously created some serious problems with the connection to
your Outlook Data File when you reinstalled Outlook. We can't solve
them until you answer my question about how you did that.
--
Russ Valentine
[MVP-Outlook]

Thanks for your expeditious response to my query.

This is from help/about:
Microsoft Outlook 2000 SR-1 (9.0.0.3821)
Internet Mail Only

Don't recall being given any options when I installed Outlook. Ditto
in re address book.
Pretty sure I was able to make changes to address book entries in
previous version of Outlook I had been using (probably Office 97 to
my best recollection). If I have to reinstall Outlook, that is no
problem. I really have gotten used to the calendar and it hurts not
to be able to use it.
--
You never use the address book to make entries. It is merely a view
of your Contact Folders.
All Contact data resides is the Contacts Folders and that is the
only place you should enter or edit data.
Provide more detail on your version (include the mail support mode:
Line 2 of Help | About if you don't know). State how you configured
your Outlook data file in this installation and how you configured
your address book.
--
Russ Valentine
[MVP-Outlook]
I have recently installed Windows XP w/SP1 as well as Office 2000. I
am using Outlook as my email client and like it having used it
before when I was using Outlook under Windows Me. When I installed
XP, I also reinstalled Office 2000. Email worked fine with no
glitches. But am having problems:
(1) When I try to place a new ently in the address book, I find
that Outlook has remembered all of my all email friends names, but
"forgot" all of the addresses. When I go to address book and click
on name to edit, the system appears to work, allowing me to make
entries such as email address, phone, etc. But when I go back to
address book after having saved info, nothing but the original name
is there -- all the new stuff is gone.When I get an email and
right click on the senders address to add a contact, that works
fine. This doesn't make sense.
(2) When I add the new contact as above, I am hounded with
reminders about contacting that person. How do I get rid of or edit
reminders? Have tried to turn off and it doesn't work.
(3) Cannot add meetings, appointments, etc. to calendar. System
lets me make entries and than calendar shows nothing.

 

[Russ Valentine [MVP-Outlook]]

You've had a logical explanation all along:
1. You corrupted your Outlook profile by migrating your Outlook Data
incorrectly. You didn't remember what you did so we couldn't provide a
solution.
2. IMO mode is a simplified version of Outlook that provides you no
opportunity to repair your profile by creating a new one. Your options at
that point were to switch to the full version so you could create a new
profile or use a reg hack to force IMO to create a new profile.
3. You switched to the full version but neglected to create a new profile,
so nothing improved.
4. Now you've switched back to IMO, so no one can possibly guess where
things now stand.

IMO was a nasty, dysfunctional version of Outlook that is no longer
supported and was abandoned years ago. Your best bet is to make sure your
PST file is safely backed up and upgrade to a current, supported version of
Outlook. Your second best bet is to use the reg hack to create a new IMO
profile, then migrate your PST file correctly using the instructions I sent
you two days ago.
--
Russ Valentine
[MVP-Outlook]

I switched mode as suggested:
Tools | Options | Mail Delivery (tab) | Reconfigure Mail Support (press
button) | Corporate or Workgroup (Radio Button)
This did not fix anything. Then, I decided to go back
I reset this system to Internet Only and lo and behold now my calendar
works (somewhat). At least it accepts and remembers entries for
appointments and meetings. And it also remembers birthdays when I go to a
contact and update information. Who knew!!
None of this makes any sense, but I am not complaining. Sure would be nice
to have a logical explanation.
Thanks for the help.
Thnigs are not yet perfect so I may try the register hack later if I get
brave enough.
--
_________________________________
John F. Passafiume, Colonel, USA Retired
AKA Colonel Flagg

You may not have to switch to the other mode just yet. If you have a
corrupt profile, you can force IMO to create a new one with a reg hack:
To create a new "profile" in IMO, quit Outlook then delete this key:
HKEY_CURRENT_USER\Software\Microsoft\Windows Messaging
Subsystem\Profiles\Microsoft Outlook Internet Settings

Restart Outlook. It will create a new profile automatically.
--
Russ Valentine
[MVP-Outlook]

Thanks.
1. What is a full version of Outlook? The install disk should allow me
to load that version.
2. I tried the "/resetfolders" switch. It did not appear to do anything
that I noticed.
3. I did not try the /Unregservers and /Regserver switches. Could they
help in some way?
4. I used the Inbox Repair Tool, Scanpst.exe on my Outlook.pst file. The
results were as follows:
No effors found in this file.
Folders found in this file: 26
Items found in this file: 673

--
John F. Passafiume, Colonel, USA Retired
AKA Colonel Flagg

Unfortunately, most of the options we would use to correct a corrupt
connection to your Outlook Data File are not available to us because
you are not using a full version of Outlook.
Try checking your Outlook Data File for errors using the Inbox Repair
Tool.
Try starting Outlook once with the /resetfolders command line switch.
This switch (and a few other really helpful ones) are discussed here:
http://support.microsoft.com/support/kb/articles/q156/9/82.asp

--
Russ Valentine
[MVP-Outlook]
Wish I could recall how I did the reinstall. As I said earlier, or at
least I think I said, all I did was reinstall Outlook from the
instatllation disk. I would be happy to do that again, hopefully
correctly, so that I can stop spending so much time spinning my
wheels. If I have to reenter all of my contacts, so be it. This
situation is not any good. Thanks for your help.
Understand about the contact folders and have got that part working up
to a point, but calendar is non-functional and worthless. The PIM
feature is very useful to me and I would like to get it working.

--
_________________________________
John F. Passafiume, Colonel, USA Retired
AKA Colonel Flagg
In no version of Outlook should you ever have used the address book
for data entry or editing. Now you see why. You completely lose track
of where that data goes or whether you have even saved it. There is
no address book in Outlook. All data is stored in Contact Folders.
Use Folder List view to see how many Contact Folders you now have,
consolidate them if you have more than one, and use only that Contact
Folder for data entry.

You've obviously created some serious problems with the connection to
your Outlook Data File when you reinstalled Outlook. We can't solve
them until you answer my question about how you did that.
--
Russ Valentine
[MVP-Outlook]

Thanks for your expeditious response to my query.

This is from help/about:
Microsoft Outlook 2000 SR-1 (9.0.0.3821)
Internet Mail Only

Don't recall being given any options when I installed Outlook. Ditto
in re address book.
Pretty sure I was able to make changes to address book entries in
previous version of Outlook I had been using (probably Office 97 to
my best recollection). If I have to reinstall Outlook, that is no
problem. I really have gotten used to the calendar and it hurts not
to be able to use it.
--
You never use the address book to make entries. It is merely a view
of your Contact Folders.
All Contact data resides is the Contacts Folders and that is the
only place you should enter or edit data.
Provide more detail on your version (include the mail support mode:
Line 2 of Help | About if you don't know). State how you configured
your Outlook data file in this installation and how you configured
your address book.
--
Russ Valentine
[MVP-Outlook]
I have recently installed Windows XP w/SP1 as well as Office 2000.
I am using Outlook as my email client and like it having used it
before when I was using Outlook under Windows Me. When I installed
XP, I also reinstalled Office 2000. Email worked fine with no
glitches. But am having problems:
(1) When I try to place a new ently in the address book, I find
that Outlook has remembered all of my all email friends names, but
"forgot" all of the addresses. When I go to address book and click
on name to edit, the system appears to work, allowing me to make
entries such as email address, phone, etc. But when I go back to
address book after having saved info, nothing but the original
name is there -- all the new stuff is gone.When I get an email
and right click on the senders address to add a contact, that
works fine. This doesn't make sense.
(2) When I add the new contact as above, I am hounded with
reminders about contacting that person. How do I get rid of or
edit reminders? Have tried to turn off and it doesn't work.
(3) Cannot add meetings, appointments, etc. to calendar. System
lets me make entries and than calendar shows nothing.

 

[John Passafiume]

Outlook is working without a hitch now. I am using Internet Only Mode.
Calendar works as it should. I am making manual fixes to contacts to bring
my Address Book back up to snuff. Everything is working fine so I am not
making any more changes. There is still a lot about Outlook I need to learn
and have a book on the way to help with that. I am using the Office 2000
Version of Outlook. Is there any need to upgrade from that version. What
will the upgrade give me that I don't already have? Thanks for your help.
--
John F. Passafiume, Colonel, USA Retired
AKA Colonel Flagg

You've had a logical explanation all along:
1. You corrupted your Outlook profile by migrating your Outlook Data
incorrectly. You didn't remember what you did so we couldn't provide a
solution.
2. IMO mode is a simplified version of Outlook that provides you no
opportunity to repair your profile by creating a new one. Your options at
that point were to switch to the full version so you could create a new
profile or use a reg hack to force IMO to create a new profile.
3. You switched to the full version but neglected to create a new profile,
so nothing improved.
4. Now you've switched back to IMO, so no one can possibly guess where
things now stand.

IMO was a nasty, dysfunctional version of Outlook that is no longer
supported and was abandoned years ago. Your best bet is to make sure your
PST file is safely backed up and upgrade to a current, supported version
of Outlook. Your second best bet is to use the reg hack to create a new
IMO profile, then migrate your PST file correctly using the instructions I
sent you two days ago.
--
Russ Valentine
[MVP-Outlook]

I switched mode as suggested:
Tools | Options | Mail Delivery (tab) | Reconfigure Mail Support (press
button) | Corporate or Workgroup (Radio Button)
This did not fix anything. Then, I decided to go back
I reset this system to Internet Only and lo and behold now my calendar
works (somewhat). At least it accepts and remembers entries for
appointments and meetings. And it also remembers birthdays when I go to a
contact and update information. Who knew!!
None of this makes any sense, but I am not complaining. Sure would be
nice to have a logical explanation.
Thanks for the help.
Thnigs are not yet perfect so I may try the register hack later if I get
brave enough.
--
_________________________________
John F. Passafiume, Colonel, USA Retired
AKA Colonel Flagg

You may not have to switch to the other mode just yet. If you have a
corrupt profile, you can force IMO to create a new one with a reg hack:
To create a new "profile" in IMO, quit Outlook then delete this key:
HKEY_CURRENT_USER\Software\Microsoft\Windows Messaging
Subsystem\Profiles\Microsoft Outlook Internet Settings

Restart Outlook. It will create a new profile automatically.
--
Russ Valentine
[MVP-Outlook]
Thanks.
1. What is a full version of Outlook? The install disk should allow me
to load that version.
2. I tried the "/resetfolders" switch. It did not appear to do anything
that I noticed.
3. I did not try the /Unregservers and /Regserver switches. Could they
help in some way?
4. I used the Inbox Repair Tool, Scanpst.exe on my Outlook.pst file.
The results were as follows:
No effors found in this file.
Folders found in this file: 26
Items found in this file: 673

--
John F. Passafiume, Colonel, USA Retired
AKA Colonel Flagg

Unfortunately, most of the options we would use to correct a corrupt
connection to your Outlook Data File are not available to us because
you are not using a full version of Outlook.
Try checking your Outlook Data File for errors using the Inbox Repair
Tool.
Try starting Outlook once with the /resetfolders command line switch.
This switch (and a few other really helpful ones) are discussed here:
http://support.microsoft.com/support/kb/articles/q156/9/82.asp

--
Russ Valentine
[MVP-Outlook]
Wish I could recall how I did the reinstall. As I said earlier, or at
least I think I said, all I did was reinstall Outlook from the
instatllation disk. I would be happy to do that again, hopefully
correctly, so that I can stop spending so much time spinning my
wheels. If I have to reenter all of my contacts, so be it. This
situation is not any good. Thanks for your help.
Understand about the contact folders and have got that part working
up to a point, but calendar is non-functional and worthless. The PIM
feature is very useful to me and I would like to get it working.

--
_________________________________
John F. Passafiume, Colonel, USA Retired
AKA Colonel Flagg
In no version of Outlook should you ever have used the address book
for data entry or editing. Now you see why. You completely lose
track of where that data goes or whether you have even saved it.
There is no address book in Outlook. All data is stored in Contact
Folders. Use Folder List view to see how many Contact Folders you
now have, consolidate them if you have more than one, and use only
that Contact Folder for data entry.

You've obviously created some serious problems with the connection
to your Outlook Data File when you reinstalled Outlook. We can't
solve them until you answer my question about how you did that.
--
Russ Valentine
[MVP-Outlook]

Thanks for your expeditious response to my query.

This is from help/about:
Microsoft Outlook 2000 SR-1 (9.0.0.3821)
Internet Mail Only

Don't recall being given any options when I installed Outlook.
Ditto in re address book.
Pretty sure I was able to make changes to address book entries in
previous version of Outlook I had been using (probably Office 97 to
my best recollection). If I have to reinstall Outlook, that is no
problem. I really have gotten used to the calendar and it hurts not
to be able to use it.
--
You never use the address book to make entries. It is merely a
view of your Contact Folders.
All Contact data resides is the Contacts Folders and that is the
only place you should enter or edit data.
Provide more detail on your version (include the mail support
mode: Line 2 of Help | About if you don't know). State how you
configured your Outlook data file in this installation and how you
configured your address book.
--
Russ Valentine
[MVP-Outlook]
I have recently installed Windows XP w/SP1 as well as Office 2000.
I am using Outlook as my email client and like it having used it
before when I was using Outlook under Windows Me. When I installed
XP, I also reinstalled Office 2000. Email worked fine with no
glitches. But am having problems:
(1) When I try to place a new ently in the address book, I find
that Outlook has remembered all of my all email friends names,
but "forgot" all of the addresses. When I go to address book and
click on name to edit, the system appears to work, allowing me to
make entries such as email address, phone, etc. But when I go
back to address book after having saved info, nothing but the
original name is there -- all the new stuff is gone.When I get
an email and right click on the senders address to add a contact,
that works fine. This doesn't make sense.
(2) When I add the new contact as above, I am hounded with
reminders about contacting that person. How do I get rid of or
edit reminders? Have tried to turn off and it doesn't work.
(3) Cannot add meetings, appointments, etc. to calendar. System
lets me make entries and than calendar shows nothing.

 

[Russ Valentine [MVP-Outlook]]

If it ain't broke, don't fix it.
There's lots of information on what the current versions have to offer:
http://www.slipstick.com/outlook/ol2002.htm
http://www.slipstick.com/outlook/ol2003.htm

--
Russ Valentine
[MVP-Outlook]

Outlook is working without a hitch now. I am using Internet Only Mode.
Calendar works as it should. I am making manual fixes to contacts to bring
my Address Book back up to snuff. Everything is working fine so I am not
making any more changes. There is still a lot about Outlook I need to
learn and have a book on the way to help with that. I am using the Office
2000 Version of Outlook. Is there any need to upgrade from that version.
What will the upgrade give me that I don't already have? Thanks for your
help.
--
John F. Passafiume, Colonel, USA Retired
AKA Colonel Flagg

You've had a logical explanation all along:
1. You corrupted your Outlook profile by migrating your Outlook Data
incorrectly. You didn't remember what you did so we couldn't provide a
solution.
2. IMO mode is a simplified version of Outlook that provides you no
opportunity to repair your profile by creating a new one. Your options at
that point were to switch to the full version so you could create a new
profile or use a reg hack to force IMO to create a new profile.
3. You switched to the full version but neglected to create a new
profile, so nothing improved.
4. Now you've switched back to IMO, so no one can possibly guess where
things now stand.

IMO was a nasty, dysfunctional version of Outlook that is no longer
supported and was abandoned years ago. Your best bet is to make sure your
PST file is safely backed up and upgrade to a current, supported version
of Outlook. Your second best bet is to use the reg hack to create a new
IMO profile, then migrate your PST file correctly using the instructions
I sent you two days ago.
--
Russ Valentine
[MVP-Outlook]

I switched mode as suggested:
Tools | Options | Mail Delivery (tab) | Reconfigure Mail Support (press
button) | Corporate or Workgroup (Radio Button)
This did not fix anything. Then, I decided to go back
I reset this system to Internet Only and lo and behold now my calendar
works (somewhat). At least it accepts and remembers entries for
appointments and meetings. And it also remembers birthdays when I go to
a contact and update information. Who knew!!
None of this makes any sense, but I am not complaining. Sure would be
nice to have a logical explanation.
Thanks for the help.
Thnigs are not yet perfect so I may try the register hack later if I get
brave enough.
--
_________________________________
John F. Passafiume, Colonel, USA Retired
AKA Colonel Flagg
You may not have to switch to the other mode just yet. If you have a
corrupt profile, you can force IMO to create a new one with a reg hack:
To create a new "profile" in IMO, quit Outlook then delete this key:
HKEY_CURRENT_USER\Software\Microsoft\Windows Messaging
Subsystem\Profiles\Microsoft Outlook Internet Settings

Restart Outlook. It will create a new profile automatically.
--
Russ Valentine
[MVP-Outlook]
Thanks.
1. What is a full version of Outlook? The install disk should allow me
to load that version.
2. I tried the "/resetfolders" switch. It did not appear to do
anything that I noticed.
3. I did not try the /Unregservers and /Regserver switches. Could they
help in some way?
4. I used the Inbox Repair Tool, Scanpst.exe on my Outlook.pst file.
The results were as follows:
No effors found in this file.
Folders found in this file: 26
Items found in this file: 673

--
John F. Passafiume, Colonel, USA Retired
AKA Colonel Flagg

Unfortunately, most of the options we would use to correct a corrupt
connection to your Outlook Data File are not available to us because
you are not using a full version of Outlook.
Try checking your Outlook Data File for errors using the Inbox Repair
Tool.
Try starting Outlook once with the /resetfolders command line switch.
This switch (and a few other really helpful ones) are discussed here:
http://support.microsoft.com/support/kb/articles/q156/9/82.asp

--
Russ Valentine
[MVP-Outlook]
Wish I could recall how I did the reinstall. As I said earlier, or
at least I think I said, all I did was reinstall Outlook from the
instatllation disk. I would be happy to do that again, hopefully
correctly, so that I can stop spending so much time spinning my
wheels. If I have to reenter all of my contacts, so be it. This
situation is not any good. Thanks for your help.
Understand about the contact folders and have got that part working
up to a point, but calendar is non-functional and worthless. The PIM
feature is very useful to me and I would like to get it working.

--
_________________________________
John F. Passafiume, Colonel, USA Retired
AKA Colonel Flagg
In no version of Outlook should you ever have used the address book
for data entry or editing. Now you see why. You completely lose
track of where that data goes or whether you have even saved it.
There is no address book in Outlook. All data is stored in Contact
Folders. Use Folder List view to see how many Contact Folders you
now have, consolidate them if you have more than one, and use only
that Contact Folder for data entry.

You've obviously created some serious problems with the connection
to your Outlook Data File when you reinstalled Outlook. We can't
solve them until you answer my question about how you did that.
--
Russ Valentine
[MVP-Outlook]

Thanks for your expeditious response to my query.

This is from help/about:
Microsoft Outlook 2000 SR-1 (9.0.0.3821)
Internet Mail Only

Don't recall being given any options when I installed Outlook.
Ditto in re address book.
Pretty sure I was able to make changes to address book entries in
previous version of Outlook I had been using (probably Office 97
to my best recollection). If I have to reinstall Outlook, that is
no problem. I really have gotten used to the calendar and it hurts
not to be able to use it.
--
message You never use the address book to make entries. It is merely a
view of your Contact Folders.
All Contact data resides is the Contacts Folders and that is the
only place you should enter or edit data.
Provide more detail on your version (include the mail support
mode: Line 2 of Help | About if you don't know). State how you
configured your Outlook data file in this installation and how
you configured your address book.
--
Russ Valentine
[MVP-Outlook]
I have recently installed Windows XP w/SP1 as well as Office
2000. I am using Outlook as my email client and like it having
used it before when I was using Outlook under Windows Me. When I
installed XP, I also reinstalled Office 2000. Email worked fine
with no glitches. But am having problems:
(1) When I try to place a new ently in the address book, I find
that Outlook has remembered all of my all email friends names,
but "forgot" all of the addresses. When I go to address book and
click on name to edit, the system appears to work, allowing me
to make entries such as email address, phone, etc. But when I go
back to address book after having saved info, nothing but the
original name is there -- all the new stuff is gone.When I get
an email and right click on the senders address to add a
contact, that works fine. This doesn't make sense.
(2) When I add the new contact as above, I am hounded with
reminders about contacting that person. How do I get rid of or
edit reminders? Have tried to turn off and it doesn't work.
(3) Cannot add meetings, appointments, etc. to calendar. System
lets me make entries and than calendar shows nothing.

 

[Brian Tillman]

Outlook is working without a hitch now.

What I suspect happened is that in switching to CW mode, then back again,
you "repaired" your IMO mail profile because it was recreated by the switch
back to IMO.