Outlook on laptop works at home but not in office

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Outlook on my laptop works fine from my wireless connection at home. At work,
it doesn't send or receive ANY messages. I work at a university where
wireless internet connection is provided, but we must sign in, in order to
receive. Everything else on my computer, internet - msn messenger, works at
work but not outlook. Is there a setting that I need to change on outlook in
order for it to work at the university. I continue to get the error message:
Sending and Receiving reported error (0X800CCC0F): 'The connection to the
server was interrupted. If this problem continues, contact your server
administrator or ISP'. Please help me. I know this must be simple but I can't
figure it out.
 
What type of account are you using? POP3? Make sure that your ISP allows
remote POP3 connections (=not from their network) and that POP3 and SMTP is
allowed on the network you are on.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Properly back-up and restore your Outlook data
-Creating a Permanent New Mail Desktop Alert in Outlook 2003
 
I think one of my accounts (roadrunner) is POP3. (How do you know?) My other
account is the university email account that I assume should work on their
network. The techs here at the university are UNHELPFUL. They just say it
must be the program since my other internet tools work.

Roady said:
What type of account are you using? POP3? Make sure that your ISP allows
remote POP3 connections (=not from their network) and that POP3 and SMTP is
allowed on the network you are on.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Properly back-up and restore your Outlook data
-Creating a Permanent New Mail Desktop Alert in Outlook 2003

-----
grnjeep97 said:
Outlook on my laptop works fine from my wireless connection at home. At
work,
it doesn't send or receive ANY messages. I work at a university where
wireless internet connection is provided, but we must sign in, in order to
receive. Everything else on my computer, internet - msn messenger, works
at
work but not outlook. Is there a setting that I need to change on outlook
in
order for it to work at the university. I continue to get the error
message:
Sending and Receiving reported error (0X800CCC0F): 'The connection to the
server was interrupted. If this problem continues, contact your server
administrator or ISP'. Please help me. I know this must be simple but I
can't
figure it out.
Click to expand...
Click to expand...
 
grnjeep97 wrote:
|| The techs here at the university are| UNHELPFUL.

At least they haven't told you to reboot. Or HAVE they? ;-)
 
You can see your account type by going to Tools-> E-mail Accounts...

I believe RoadRunner has some authentication method when accessing the
account through POP3 from another network. They should be able to tell you
that.

Doesn't your university account work either? What's their account type? See
if your firewall isn't blocking the connection either.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Properly back-up and restore your Outlook data
-Creating a Permanent New Mail Desktop Alert in Outlook 2003

-----
grnjeep97 said:
I think one of my accounts (roadrunner) is POP3. (How do you know?) My
other
account is the university email account that I assume should work on their
network. The techs here at the university are UNHELPFUL. They just say it
must be the program since my other internet tools work.

Roady said:
What type of account are you using? POP3? Make sure that your ISP allows
remote POP3 connections (=not from their network) and that POP3 and SMTP
is
allowed on the network you are on.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Properly back-up and restore your Outlook data
-Creating a Permanent New Mail Desktop Alert in Outlook 2003

-----
grnjeep97 said:
Outlook on my laptop works fine from my wireless connection at home. At
work,
it doesn't send or receive ANY messages. I work at a university where
wireless internet connection is provided, but we must sign in, in order
to
receive. Everything else on my computer, internet - msn messenger,
works
at
work but not outlook. Is there a setting that I need to change on
outlook
in
order for it to work at the university. I continue to get the error
message:
Sending and Receiving reported error (0X800CCC0F): 'The connection to
the
server was interrupted. If this problem continues, contact your server
administrator or ISP'. Please help me. I know this must be simple but I
can't
figure it out.
Click to expand...
Click to expand...
Click to expand...
 
Do you think the firewall would affect only when I use the wireless
connection at the university? Remember, my outlook works fine with my
connection at home. And yes, my university email doesn't work either.

Roady said:
You can see your account type by going to Tools-> E-mail Accounts...

I believe RoadRunner has some authentication method when accessing the
account through POP3 from another network. They should be able to tell you
that.

Doesn't your university account work either? What's their account type? See
if your firewall isn't blocking the connection either.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Properly back-up and restore your Outlook data
-Creating a Permanent New Mail Desktop Alert in Outlook 2003

-----
grnjeep97 said:
I think one of my accounts (roadrunner) is POP3. (How do you know?) My
other
account is the university email account that I assume should work on their
network. The techs here at the university are UNHELPFUL. They just say it
must be the program since my other internet tools work.

Roady said:
What type of account are you using? POP3? Make sure that your ISP allows
remote POP3 connections (=not from their network) and that POP3 and SMTP
is
allowed on the network you are on.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Properly back-up and restore your Outlook data
-Creating a Permanent New Mail Desktop Alert in Outlook 2003

-----
Outlook on my laptop works fine from my wireless connection at home. At
work,
it doesn't send or receive ANY messages. I work at a university where
wireless internet connection is provided, but we must sign in, in order
to
receive. Everything else on my computer, internet - msn messenger,
works
at
work but not outlook. Is there a setting that I need to change on
outlook
in
order for it to work at the university. I continue to get the error
message:
Sending and Receiving reported error (0X800CCC0F): 'The connection to
the
server was interrupted. If this problem continues, contact your server
administrator or ISP'. Please help me. I know this must be simple but I
can't
figure it out.
Click to expand...
Click to expand...
Click to expand...
 
Woth a shot. Does your university e-mail work at home?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Properly back-up and restore your Outlook data
-Creating a Permanent New Mail Desktop Alert in Outlook 2003

-----
grnjeep97 said:
Do you think the firewall would affect only when I use the wireless
connection at the university? Remember, my outlook works fine with my
connection at home. And yes, my university email doesn't work either.

Roady said:
You can see your account type by going to Tools-> E-mail Accounts...

I believe RoadRunner has some authentication method when accessing the
account through POP3 from another network. They should be able to tell
you
that.

Doesn't your university account work either? What's their account type?
See
if your firewall isn't blocking the connection either.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Properly back-up and restore your Outlook data
-Creating a Permanent New Mail Desktop Alert in Outlook 2003

-----
grnjeep97 said:
I think one of my accounts (roadrunner) is POP3. (How do you know?) My
other
account is the university email account that I assume should work on
their
network. The techs here at the university are UNHELPFUL. They just say
it
must be the program since my other internet tools work.

:

What type of account are you using? POP3? Make sure that your ISP
allows
remote POP3 connections (=not from their network) and that POP3 and
SMTP
is
allowed on the network you are on.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Properly back-up and restore your Outlook data
-Creating a Permanent New Mail Desktop Alert in Outlook 2003

-----
Outlook on my laptop works fine from my wireless connection at home.
At
work,
it doesn't send or receive ANY messages. I work at a university
where
wireless internet connection is provided, but we must sign in, in
order
to
receive. Everything else on my computer, internet - msn messenger,
works
at
work but not outlook. Is there a setting that I need to change on
outlook
in
order for it to work at the university. I continue to get the error
message:
Sending and Receiving reported error (0X800CCC0F): 'The connection
to
the
server was interrupted. If this problem continues, contact your
server
administrator or ISP'. Please help me. I know this must be simple
but I
can't
figure it out.
Click to expand...
Click to expand...
Click to expand...
 
yes

Roady said:
Woth a shot. Does your university e-mail work at home?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Properly back-up and restore your Outlook data
-Creating a Permanent New Mail Desktop Alert in Outlook 2003

-----
grnjeep97 said:
Do you think the firewall would affect only when I use the wireless
connection at the university? Remember, my outlook works fine with my
connection at home. And yes, my university email doesn't work either.

Roady said:
You can see your account type by going to Tools-> E-mail Accounts...

I believe RoadRunner has some authentication method when accessing the
account through POP3 from another network. They should be able to tell
you
that.

Doesn't your university account work either? What's their account type?
See
if your firewall isn't blocking the connection either.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Properly back-up and restore your Outlook data
-Creating a Permanent New Mail Desktop Alert in Outlook 2003

-----
I think one of my accounts (roadrunner) is POP3. (How do you know?) My
other
account is the university email account that I assume should work on
their
network. The techs here at the university are UNHELPFUL. They just say
it
must be the program since my other internet tools work.

:

What type of account are you using? POP3? Make sure that your ISP
allows
remote POP3 connections (=not from their network) and that POP3 and
SMTP
is
allowed on the network you are on.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Properly back-up and restore your Outlook data
-Creating a Permanent New Mail Desktop Alert in Outlook 2003

-----
Outlook on my laptop works fine from my wireless connection at home.
At
work,
it doesn't send or receive ANY messages. I work at a university
where
wireless internet connection is provided, but we must sign in, in
order
to
receive. Everything else on my computer, internet - msn messenger,
works
at
work but not outlook. Is there a setting that I need to change on
outlook
in
order for it to work at the university. I continue to get the error
message:
Sending and Receiving reported error (0X800CCC0F): 'The connection
to
the
server was interrupted. If this problem continues, contact your
server
administrator or ISP'. Please help me. I know this must be simple
but I
can't
figure it out.
Click to expand...
Click to expand...
Click to expand...
 
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