Outlook not working after a while

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CAD Fiend

I am using Outlook 2000, and after a while, my outlook quits working,
when I hit the F5 button to check for email. My questions are this:

1 - Is there a way to test the POP3 server to see if there is an
intermittent connection problem, either using Outlook or other method?

2 - Is this an issue that I could download some kind of test software or
run some routines from?

Our IT guy doesn't know why its happening, so please don't suggest to
ask him, he is clueless.

If these questions are too vague, please suggest what type of
information I will need to provide for a better response.

OS = WinXP, SP2
Outlook version = 9.0.0.2711
Using Windows 2003 Network Server

TIA.

OC guy.
 
CAD said:
I am using Outlook 2000, and after a while, my outlook quits working,
when I hit the F5 button to check for email.
Click to expand...

Do you get any error message? Where's your mail server? In house, or
internet?
My questions are this:

1 - Is there a way to test the POP3 server to see if there is an
intermittent connection problem, either using Outlook or other method?
Click to expand...

You could try to type this in a command window:

2 - Is this an issue that I could download some kind of test software
or run some routines from?
Click to expand...

OL2002/2003 have a 'test account settings' feature, but OL2000 doesn't, I
think. But try the above test first. Also make sure you're patched at Office
Update (link found on Windows Update).
Our IT guy doesn't know why its happening, so please don't suggest to
ask him, he is clueless.
Click to expand...

Tell your boss there are a lot of very good IT folk out of work these days.
:)
 
Lanwench said:
Do you get any error message?
Click to expand...

Answer: Sorry, I should have put that in the original message. The error message
states:

A TCP/IP error occured while trying to connect to the server. (Account: 'work
email', POP3 Server: pop.earthlink.net', Error Number: 0x800ccc15).
Where's your mail server?
Click to expand...

Answer: The mail server is online at earthlink.net>
In house, or
internet?
Click to expand...

Answer: Internet
 
CAD Fiend said:
Answer: Sorry, I should have put that in the original message. The
error message states:

A TCP/IP error occured while trying to connect to the server.
(Account: 'work email', POP3 Server: pop.earthlink.net', Error
Number: 0x800ccc15).
Click to expand...

That error is "SOCKET_CONNECT_ERROR". This appears to be a timeout or
blocking issue, from what I can find. Check to make sure your ISP's port
numbers haven't changed, that you're not using a mail scanner, that your
firewall isn't blocking access to the server's ports, and that you're
properly authenticating to the server.
 
I tried to TELNET and these are the mesages that I got:

+OK NGPopper vEL_5_9_3 at earthlink.net ready
<[email protected]>

+OK NGPopper vEL_5_9_3 at earthlink.net ready
<[email protected]>

The thing is that they change slightly in between the <> when you reenter the
TELNET command.

Also, it turns out that after I reboot the computer, it (the email) works fine
for a while, but then quits working. The problem is that I don't know exactly
when it quits working. Do you think that means anything?

I tried to do the Telnet AFTER rebooting, and this is the message that I got:

+OK NGPopper vEL_5_9_3 at earthlink.net ready
<[email protected]>

Basically they look the same. What do you think?
 
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