Outlook not sending (blocked?) to a particular contact.

  • Thread starter Thread starter Mark Bottemiller
  • Start date Start date
M

Mark Bottemiller

I'm using Outlook 2003. I have a contact group(5 email addresses) that I
email periodicaly. Lately I can no longer send anything to the group unless
I remove one particular person from the distribution. The email gets hung up
in the outbox.

I don't know if this is related in any way, but around the time this started
happening, I was receiving massive spam/virus which included this person's
email as the sender, but that was some spooffing as it really wasn't coming
from him and I know I don't knowing have him blocked and if I did, I
wouldn't know how to correct that as I don't use any filtering. I use
Spamnet to filter incoming email and it has no effect on outgoing.

Any ideas what may be wrong?

Mark
 
Mark Bottemiller said:
I don't know if this is related in any way, but around the time this
started happening, I was receiving massive spam/virus which included
this person's email as the sender, but that was some spooffing as it
really wasn't coming from him
Click to expand...

Probably unrelated.
and I know I don't knowing have him
blocked and if I did, I wouldn't know how to correct that as I don't
use any filtering.
Click to expand...

Actions>Junk E-mail>Junk E-mail Options>Blocked Senders will tell you.

How long do you wait for the message to leave your Outbox? Try enabling
logging and posting the contents of the OPMLog.log file.
 
Well, he was not in my blocked senders list, so I added him to safe
recipient list, but that didn't help.
I just enabled Logging and will post that after I try again.
Mark
 
Maybe your isp has blacklisted his domain because of the spoofing.

Can you receive mail in from this person and can you send to him, if he's
the only recipient?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/
 
ISP? I thought about that, but discarded that idea beacause I have a POP
account with Comcast as well as a POP account through my domain registry/web
hosting company. I've tried both and neither work. I would think my ISP
would only have control on what's going through the pop account, not just
the internet connection. Make sense?

I can receive mail from this person, but I can neither reply nor send him an
email and it makes no difference whether it's a single recipient or in the
distribution. What drives me crazy is the distribution group because it
hangs the email in the outbox and nobody gets it until I remove him from the
email.
Mark

Diane Poremsky said:
Maybe your isp has blacklisted his domain because of the spoofing.

Can you receive mail in from this person and can you send to him, if he's
the only recipient?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


Mark Bottemiller said:
I'm using Outlook 2003. I have a contact group(5 email addresses) that I
email periodicaly. Lately I can no longer send anything to the group
unless I remove one particular person from the distribution. The email
gets hung up in the outbox.

I don't know if this is related in any way, but around the time this
started happening, I was receiving massive spam/virus which included this
person's email as the sender, but that was some spooffing as it really
wasn't coming from him and I know I don't knowing have him blocked and if
I did, I wouldn't know how to correct that as I don't use any filtering.
I use Spamnet to filter incoming email and it has no effect on outgoing.

Any ideas what may be wrong?

Mark
Click to expand...
Click to expand...
 
Mark Bottemiller said:
Here's a log. It's greek to me, so if anyone can give me any clues
why I can't send to the one particular individual, let me know. While
log was enabled, there was both successful transmisson of email
(another email address) and unsuccesful try to the problematic one.
Mark
Click to expand...

Thanks. I'm looking it over. It appears you have three accounts in the
send/receive group: one for "bottemiller.com", one for "aiavancouver.org",
and one for "comcast.net". At first glance, it appears that Comcast doesn't
like the fact that you're only sending something to it and not first POPping
seomthing from it. I say this because of these entries:

2005.05.25 16:47:51 SMTP (smtp.comcast.net): Begin execution
2005.05.25 16:47:51 SMTP (smtp.comcast.net): Need recent POP authentication
2005.05.25 16:47:51 SMTP (smtp.comcast.net): Recent POP authentication
2005.05.25 16:47:51 SMTP (smtp.comcast.net): End execution
2005.05.25 16:47:51 SMTP (smtp.comcast.net): Begin execution
2005.05.25 16:47:51 SMTP (smtp.comcast.net): Need recent POP authentication
2005.05.25 16:47:51 SMTP (smtp.comcast.net): Recent POP authentication
2005.05.25 16:47:51 SMTP (smtp.comcast.net): [tx] RSET
2005.05.25 16:49:06 SMTP (smtp.comcast.net): End execution

This appears to happen each time you try to send. Try checking the "Log on
to incoming server before sending mail" box on the Outgoing Server tab of
the Comcast account. I don't say for sure that will work, but as I say,
that looks to be a problem at this point. I'll post later after I've looked
at the log more closely.
 
if you can get mail from him, then he's not blocked at the isp. Is his
return address correct? I've seen people fill it in wrong - which means they
can send but you can't reply because the address is invalid.

The message just hangs in the outbox, it doesn't send and come back with a
non-delivery report?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


Mark Bottemiller said:
ISP? I thought about that, but discarded that idea beacause I have a POP
account with Comcast as well as a POP account through my domain
registry/web hosting company. I've tried both and neither work. I would
think my ISP would only have control on what's going through the pop
account, not just the internet connection. Make sense?

I can receive mail from this person, but I can neither reply nor send him
an email and it makes no difference whether it's a single recipient or in
the distribution. What drives me crazy is the distribution group because
it hangs the email in the outbox and nobody gets it until I remove him
from the email.
Mark

Diane Poremsky said:
Maybe your isp has blacklisted his domain because of the spoofing.

Can you receive mail in from this person and can you send to him, if he's
the only recipient?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


Mark Bottemiller said:
I'm using Outlook 2003. I have a contact group(5 email addresses) that I
email periodicaly. Lately I can no longer send anything to the group
unless I remove one particular person from the distribution. The email
gets hung up in the outbox.

I don't know if this is related in any way, but around the time this
started happening, I was receiving massive spam/virus which included
this person's email as the sender, but that was some spooffing as it
really wasn't coming from him and I know I don't knowing have him
blocked and if I did, I wouldn't know how to correct that as I don't use
any filtering. I use Spamnet to filter incoming email and it has no
effect on outgoing.

Any ideas what may be wrong?

Mark
Click to expand...
Click to expand...
Click to expand...
 
Yes, it never gets out of the outbox. I do have the correct email address
and it used to work fine. All other email addresses are working fine.
Mark

Diane Poremsky said:
if you can get mail from him, then he's not blocked at the isp. Is his
return address correct? I've seen people fill it in wrong - which means
they can send but you can't reply because the address is invalid.

The message just hangs in the outbox, it doesn't send and come back with a
non-delivery report?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


Mark Bottemiller said:
ISP? I thought about that, but discarded that idea beacause I have a POP
account with Comcast as well as a POP account through my domain
registry/web hosting company. I've tried both and neither work. I would
think my ISP would only have control on what's going through the pop
account, not just the internet connection. Make sense?

I can receive mail from this person, but I can neither reply nor send him
an email and it makes no difference whether it's a single recipient or in
the distribution. What drives me crazy is the distribution group because
it hangs the email in the outbox and nobody gets it until I remove him
from the email.
Mark

Diane Poremsky said:
Maybe your isp has blacklisted his domain because of the spoofing.

Can you receive mail in from this person and can you send to him, if
he's the only recipient?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


I'm using Outlook 2003. I have a contact group(5 email addresses) that
I email periodicaly. Lately I can no longer send anything to the group
unless I remove one particular person from the distribution. The email
gets hung up in the outbox.

I don't know if this is related in any way, but around the time this
started happening, I was receiving massive spam/virus which included
this person's email as the sender, but that was some spooffing as it
really wasn't coming from him and I know I don't knowing have him
blocked and if I did, I wouldn't know how to correct that as I don't
use any filtering. I use Spamnet to filter incoming email and it has no
effect on outgoing.

Any ideas what may be wrong?

Mark
Click to expand...
Click to expand...
Click to expand...
 
Thanks for your efforts.
I'll try your suggestion. I do have 3 email acounts set up which have worked
fine for years. Typically I use my bottemiller.com for 90% of email and it
is set up to send on comcast.net, but receive on bottemiller.com. When I
first registered the domain, that was the only way as my free email account
did not have an outgoing POP server. That is available now, but I still
prefer to use it that way because the comcast.net account has higher file
size limits.
Mark

Brian Tillman said:
Mark Bottemiller said:
Here's a log. It's greek to me, so if anyone can give me any clues
why I can't send to the one particular individual, let me know. While
log was enabled, there was both successful transmisson of email
(another email address) and unsuccesful try to the problematic one.
Mark
Click to expand...

Thanks. I'm looking it over. It appears you have three accounts in the
send/receive group: one for "bottemiller.com", one for "aiavancouver.org",
and one for "comcast.net". At first glance, it appears that Comcast
doesn't like the fact that you're only sending something to it and not
first POPping seomthing from it. I say this because of these entries:

2005.05.25 16:47:51 SMTP (smtp.comcast.net): Begin execution
2005.05.25 16:47:51 SMTP (smtp.comcast.net): Need recent POP
authentication
2005.05.25 16:47:51 SMTP (smtp.comcast.net): Recent POP authentication
2005.05.25 16:47:51 SMTP (smtp.comcast.net): End execution
2005.05.25 16:47:51 SMTP (smtp.comcast.net): Begin execution
2005.05.25 16:47:51 SMTP (smtp.comcast.net): Need recent POP
authentication
2005.05.25 16:47:51 SMTP (smtp.comcast.net): Recent POP authentication
2005.05.25 16:47:51 SMTP (smtp.comcast.net): [tx] RSET
2005.05.25 16:49:06 SMTP (smtp.comcast.net): End execution

This appears to happen each time you try to send. Try checking the "Log
on to incoming server before sending mail" box on the Outgoing Server tab
of the Comcast account. I don't say for sure that will work, but as I
say, that looks to be a problem at this point. I'll post later after I've
looked at the log more closely.
Click to expand...
 
I tried your suggestion to no avail. I also tried secifying my comcast.net
logon settings in the same tab. Email still works to everyone except this
one particular person. Same symptoms, the email hangs in the outbox.

BTW-I not configured to ever receive email in Outlook on my Comcast account.
The only thing that address is used for is in my domain registries and I use
Outlook Express to receive the few email I get on that account.

Mark


Brian Tillman said:
Mark Bottemiller said:
Here's a log. It's greek to me, so if anyone can give me any clues
why I can't send to the one particular individual, let me know. While
log was enabled, there was both successful transmisson of email
(another email address) and unsuccesful try to the problematic one.
Mark
Click to expand...

Thanks. I'm looking it over. It appears you have three accounts in the
send/receive group: one for "bottemiller.com", one for "aiavancouver.org",
and one for "comcast.net". At first glance, it appears that Comcast
doesn't like the fact that you're only sending something to it and not
first POPping seomthing from it. I say this because of these entries:

2005.05.25 16:47:51 SMTP (smtp.comcast.net): Begin execution
2005.05.25 16:47:51 SMTP (smtp.comcast.net): Need recent POP
authentication
2005.05.25 16:47:51 SMTP (smtp.comcast.net): Recent POP authentication
2005.05.25 16:47:51 SMTP (smtp.comcast.net): End execution
2005.05.25 16:47:51 SMTP (smtp.comcast.net): Begin execution
2005.05.25 16:47:51 SMTP (smtp.comcast.net): Need recent POP
authentication
2005.05.25 16:47:51 SMTP (smtp.comcast.net): Recent POP authentication
2005.05.25 16:47:51 SMTP (smtp.comcast.net): [tx] RSET
2005.05.25 16:49:06 SMTP (smtp.comcast.net): End execution

This appears to happen each time you try to send. Try checking the "Log
on to incoming server before sending mail" box on the Outgoing Server tab
of the Comcast account. I don't say for sure that will work, but as I
say, that looks to be a problem at this point. I'll post later after I've
looked at the log more closely.
Click to expand...
 
Brian,
Again thanks for your help. It looks like it might be solved. This person
change his domain registration and I don't know why his emails got stuck in
the outbox with the old one. I also don't know why, the last time I tried to
reply to him, it failed. he may have not updated his return address
settings. I don't know.
I'm a little embarrassed this was the apparent problem. I've never had
incorrect emails get stuck in the outbox before.
Mark

Brian Tillman said:
Mark Bottemiller said:
Here's a log. It's greek to me, so if anyone can give me any clues
why I can't send to the one particular individual, let me know. While
log was enabled, there was both successful transmisson of email
(another email address) and unsuccesful try to the problematic one.
Mark
Click to expand...

Thanks. I'm looking it over. It appears you have three accounts in the
send/receive group: one for "bottemiller.com", one for "aiavancouver.org",
and one for "comcast.net". At first glance, it appears that Comcast
doesn't like the fact that you're only sending something to it and not
first POPping seomthing from it. I say this because of these entries:

2005.05.25 16:47:51 SMTP (smtp.comcast.net): Begin execution
2005.05.25 16:47:51 SMTP (smtp.comcast.net): Need recent POP
authentication
2005.05.25 16:47:51 SMTP (smtp.comcast.net): Recent POP authentication
2005.05.25 16:47:51 SMTP (smtp.comcast.net): End execution
2005.05.25 16:47:51 SMTP (smtp.comcast.net): Begin execution
2005.05.25 16:47:51 SMTP (smtp.comcast.net): Need recent POP
authentication
2005.05.25 16:47:51 SMTP (smtp.comcast.net): Recent POP authentication
2005.05.25 16:47:51 SMTP (smtp.comcast.net): [tx] RSET
2005.05.25 16:49:06 SMTP (smtp.comcast.net): End execution

This appears to happen each time you try to send. Try checking the "Log
on to incoming server before sending mail" box on the Outgoing Server tab
of the Comcast account. I don't say for sure that will work, but as I
say, that looks to be a problem at this point. I'll post later after I've
looked at the log more closely.
Click to expand...
 
Mark Bottemiller said:
I'll try your suggestion. I do have 3 email acounts set up which have
worked fine for years. Typically I use my bottemiller.com for 90% of
email and it is set up to send on comcast.net, but receive on
bottemiller.com.
Click to expand...

Comcast could have changed their requirements without advertising it.
They've done it before.
 
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