After reading about the FILTER.TXT file, I spent a long time looking
1. Turn off the Junk e-mail feature completely.
2. Create a new rule using the following criteria:
Apply this rule after the message arrives
suspected to be junk e-mail or from Junk Senders
move it to the Junk E-mail folder
except if <add appropriate exception here to exclude the newsletter>
Greg, thanks for the tip. Unfortunately, the Junk E-mail Rule is
already turned off, a long time ago. Outlook *still* diverts the
newsletter as spam. The latest one was less than a week ago.
I can live with it, it's the only thing that Outlook ever identifies
as spam. Fortunately I don't get very much spam, so I don't have to
depend on it for that. And if that changes, I'll change something
else first.
It's just frustrating that there are so many things wrong about the
way Outlook handles suspected junk mail.
MS implemented a very poor approach to spam in this program. The
error was compounded by the lack of information provided to the user,
and by the almost non-existent user controls.
If a software company is going to get into filtering, then they should
do it right. If not, then "do no harm". The spam features in Outlook
2000 fail that test.
(a) They doesn't stop any real spam. I used to get 10-15 a day until
I switched email providers two years ago. I now get 1-2 that slip
through my ISP's filters. Outlook never stopped any, then or now.
(b) It diverts this single piece of legitimate email as spam. It's
the only email that has *ever* been marked as spam. Turning off the
junk mail rule doesn't help.
I once tried adding another rule, to be executed before the Junk
Sender rule, and that didn't work.
(c) It doesn't say why it treats the message as spam. I have never
added any senders to the Junk Mail list and it's empty. Is there
another secret junk senders list?
It's probably something in the list of spam keywords. And MS admits
that the Junk and Adult Content filters are "not 100% accurate".
That's for sure, they're 0% accurate in correctly identifying spam
(100% false negatives) I receive email from hundreds of senders and
this is the only one, so I suppose that it has less than 1 percent
false positives.
(d) So why doesn't the software let us edit the list of keywords? Or
better yet, turn off this feature altogether?
Okay, I'll get off my soapbox. I will point out that even with this
problem, I have been using Outlook 2000 for over three years. Spam is
not really that big a deal, and if I really needed some features
provided by other software, I would have switched already.