Outlook fails to Open

  • Thread starter Thread starter Patrick
  • Start date Start date
P

Patrick

When first starting the PC, Outlook wil not open, then the "send report to
MS" page opens. After that Outlook is frozen - messages are there but I
cannot open them. If I restart the PC, then usually I can open Outlook. I
might have to do it several times.
MS says "they are aware of problem, but have no fixes".
The error is App version 12.0.6316.5000 and the fault module is olmapi32.dll.
I have run office diagnostics and there is a "solution", and clicking on
this takes me to MS - but again, "they are aware of problem, but have no
fixes".
My wife has a separate user account on this PC and uses Windows Mail without
any problems.

Please help.
 
Does this also happen is Safe Mode (Start -> Run -> outlook /safe)?
Chech with the Task Manager's Processes tab that Outlook is not already
running before you start it.
 
Task Manager does not show Outlook to be running.
I am unable to run>outlook/safe - "windows cannot find".
When I try to open Outlook and it just sits there, if I go to Task Manager
("Outlook not responding") and close it, then, when I reopen it it says
Outlook did not close properly, does a quick scan, and the opens Outlook
correctly.
I read on the web that editing the registry by doing a search for olmapi32
and then deleting olmapi32.dll (after first backing up) may solve the problem.
What do you think?
 
I am unable to run>outlook/safe - "windows cannot find".
Click to expand...

That's because you neglected to include the space in front of "/safe". It's

outlook.exe /safe

not

outlook.exe/safe
 
Thak you - that worked.

Also, Outlook will open that way. What does this suggest to you as to why
Outlook does not want to open in the normal manner?
 
Also, Outlook will open that way. What does this suggest to you as to why
Outlook does not want to open in the normal manner?
Click to expand...

It means you have a malfunctioning add-in.
 
Thanks again. I disabled 3 of the add-ins (I suspect the Norton Junk email
filter may be the culprit) and it seems OK now. There are several MS add-ins
that I will never use, but it will not allow me to disable them -but if it
ain't broke, don't fix it.
 
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