Outlook Express wont delete...

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

Hello. Outlook Express recently crashed due to a huge file it was downloading
and which I subsiquently stopped mid-download. When I loaded everything back
again it wouldnt allow me to delete any emails. When I click the red "x"
button nothing happens but when I drag the email to "deleted items" it says
"The selected message(s) could not be removed - An error has occured"

Anyone have any idea how I can fix this? I dont know how to reinstall
Outlook using the WindowsXP CD without having to completely reinstall Windows.

Thanks!
 
Tools>Options>Maintenance>Store folder will reveal the location
of your Outlook Express files. Press the Tab key to highlight the
folder location, then Ctrl+C. Close OE, then Start>Run>Ctrl+V will put
the location in the box - Click OK and you'll see the OE files.
Otherwise, write the location down and navigate to it in Windows
Explorer.

In WindowsXP & 2K, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Explorer, you must enable
Show Hidden Files and Folders under Start>Control Panel>Folder
Options>View.

With OE closed, find the DBX file for the folder in
question {Deleted Items.dbx} and delete it. A new one will be created
automatically when you open OE.

Do not archive mail in default OE folders. They will eventually
become corrupted. Create your own user defined folders for storing
mail and move your mail to them. Empty Deleted Items folder regularly.

After you are done, follow up by compacting your folders manually
while working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders
are open. Then: File>Work Offline (or double click Working Online in
the Status Bar).
File>Folder>Compact all folders. Don't touch anything until the
compacting is completed.

In Tools>Options>Maintenance: Uncheck Compact messages in background
and leave it unchecked. {N/A if running XP/SP2}.

If still no joy,

How to Reinstall or Repair IE6 and OE:
http://support.microsoft.com/?kbid=318378
 
Bruce
Your solution is definately much more comprehensive than mine. I am just
glad that there is a Microsoft solution for this. I looked up mine in Google
(silly me).

Thanks for the info.

I updated my site to reference the Microsoft article.

Pete, MCP
 
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