Outlook Express error.

  • Thread starter Thread starter serigala2004
  • Start date Start date
S

serigala2004

About 2 months ago my computer was hit with the Blaster
virus/worm and since then my email stop working. I went
to symantec website to download the tool to remove the
Balster worm, but everytime i tried to use OE 6.0 it give
me this error message:

A TCP/IP error occurred while trying to connect to the
server. (Account:'xxxxxx', SMTP erver: 'xxx.xxx.xxx.xxx',
Error Number: 0x800ccc15).

I research on the web, it tells me to uninstall the
TCP/Ip stack and reinstall it(ripping???). I am not so
computer literate, Can one of you computer guru point me
the way on how to do this and get my OE up and running
again.

Any help rendered is highly appreciated.

Thanks

serigala
 
This newsgroup is for support of Outlook 97, 98, 2000 & 2002 from the Office
family for Windows PCs. For Outlook Express (OE) support try posting in one
of
these newsgroups:
microsoft.public.inetexplorer.ie4.outlookexpress for OE 4.x
microsoft.public.windows.inetexplorer.ie5.outlookexpress for OE 5.x
http://support.microsoft.com/newsgr...blic.windows.inetexplorer.ie55.outlookexpress
for OE 5.5x
http://support.microsoft.com/newsgr...ublic.windows.inetexplorer.ie6_outlookexpress
for OE 6.x
http://support.microsoft.com/newsgr...;newsgroupsmicrosoft.public.internet.mail.mac
for the Macintosh version of OE
http://support.microsoft.com/newsgr...ess.mac&SLCID=US&sd=GN&id=fh;en-us;newsgroups

If those groups aren't carried on the news server that's carrying this group
try using msnews.microsoft.com (MS's public news server that's the source
for all the microsoft.public newsgroups). The links under the newsgroup
references are for use with MS's web newsreader (not exactly the best way to
post but it works for some people)

Also a good source of Outlook Express info can be found here:
http://insideoe.tomsterdam.com/


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to the
Swen virus, all e-mails sent to my actual account will be deleted w/out
reading.

After searching google.groups.com and finding no answer
(e-mail address removed) <[email protected]> asked:

| About 2 months ago my computer was hit with the Blaster
| virus/worm and since then my email stop working. I went
| to symantec website to download the tool to remove the
| Balster worm, but everytime i tried to use OE 6.0 it give
| me this error message:
|
| A TCP/IP error occurred while trying to connect to the
| server. (Account:'xxxxxx', SMTP erver: 'xxx.xxx.xxx.xxx',
| Error Number: 0x800ccc15).
|
| I research on the web, it tells me to uninstall the
| TCP/Ip stack and reinstall it(ripping???). I am not so
| computer literate, Can one of you computer guru point me
| the way on how to do this and get my OE up and running
| again.
|
| Any help rendered is highly appreciated.
|
| Thanks
|
| serigala
 
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