Outlook Express 6 freezes

  • Thread starter Thread starter Rich
  • Start date Start date
R

Rich

This is a problem an out of town friend is having
When he starts OE6 the blue OE6 Splash screen shows, and freezes, and it
will not open. He can run any other app and get on the internet and use
yahoo mail.
He hasn't added any apps lately
He is running XP Pro with all the critical updates and AVG anti virus and
Ad-Aware. AVG and Ad-Aware don't show anything. He did not get the Blaster
worm.
He uses verizon broadband.
If he does a control/alt/delete it does not see OE6.
Does anyone have any ideas?
Thanks
Rich
 
Usual suspects include...

Complications of Background Compacting and/or need for a manual, offline
compact of all OE folders:
http://insideoe.tomsterdam.com/files/maintain.htm#auto.

Using Inbox or Sent Items to archive old messages. Move them to local
folders created for this purpose and keep all default folders as empty as
possible.

Scanning of incoming/outgoing mail by the AV app. Even Symantec says it's
unnecessary:
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001082921552806

Having OE open or AV app running during an install of anything, especially
MS updates/upgrades/patches.[/QUOTE]
 
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